AutoNation Ford Jacksonville - Service Center

Some dealers wash your car and give you a checklist of what they checked and tire and brake wear remaining. This is not one of them. Service was minimally acceptable. what they checked and tire and brake wear remaining. This is not one of them. Service was minimally acceptable. More

Scheduled appointment for 8/6/21 at noon, when my wife arrived for the appointment, she was denied service, stating "we do not do AC services in the afternoon", the appointment was re-scheduled, but was n arrived for the appointment, she was denied service, stating "we do not do AC services in the afternoon", the appointment was re-scheduled, but was not written down. When I went to confirm on 8/9/21 the 8/10/21 appointment no one could find it. Asked to speak with service manager, neither he or a service advisor was available. I called back on 800 number, got speak with James service manager, I explained the situation from previous encounter. He said he was sorry, the service should not have been cancelled, and that the service department was understaffed on Friday, so that's shy our appointment was cancelled when my wife arrived. On 8/10/21 James did meet my wife at the scheduled time and the AC was fixed. However, it cost us two hours of travel time and many excuses for a failure that could have been avoided. We have bought three vehicles from the dealership, which will be questionable for future purchases. I feel some kind of compensation should be given for our inconveniences. This isn't the first issue. We have had the truck in for routine services, lube, oil, filter, and tire rotations. On two of the three appointments, the technician failed to reset the oil percentage to zero. We like the Ford name, its tradition, but something needs to be done to educate your current employees to the concept of customer satisfaction, after the sale of a vehicle. Have a blessed day. Best Regards, Jeff/Laurie Kresch More

I made an appointment for Aug 9th at 9:15 for a service, recalls to be attended to and an analysis to be performed of a clutch/gearbox issue I had experienced. I documented all of this when I scheduled the recalls to be attended to and an analysis to be performed of a clutch/gearbox issue I had experienced. I documented all of this when I scheduled the appointment. I checked the car in a little earlier than 9:15 and the process was very smooth. On checking the car, Kevin told me that although the tires still had a lot of tread on them, the rubber was actually cracking and that they should be replaced. I was grateful for the advice, and subsequently replaced them. I called in later on the 9th and was told that because of the work required the car would probably not be ready before the next day. I called the next morning and was told that work had not yet started on the car because the transmission specialist was very busy. I called again later and was told the car was ready for collection. I discovered later that the clock was frozen and I resolved this myself. More

Really bad service department. Can’t give you reliable estimate of time to do service. No call to inform me my car was ready to pick up. Double charging for service. Plastic and paper covers used trying n estimate of time to do service. No call to inform me my car was ready to pick up. Double charging for service. Plastic and paper covers used trying not to soil my interior were left in my car for me to clean out. They don’t wash and vacuum now stating COVID-19 reasons, but everyone knows it to save money at the customer’s expense. I’m going back to Garber Ford, a dealer that knows what service means. You lost my business. More

Rachel was very helpful & made sure my F350 got what it needed to be road safe for us & our horses. Nick is a GREAT diesel tech & know he will be sure my truck is safe & ready to go! I trust them with my t needed to be road safe for us & our horses. Nick is a GREAT diesel tech & know he will be sure my truck is safe & ready to go! I trust them with my truck! All are knowledgeable & helpful! Thank you AutoNation Ford!! More

Somehow my appointment wasn’t on the books. When I made Somehow my appointment wasn’t on the books. When I made the appointment giving all my info plus VIN # , I didn’t know I should have gotten a confi Somehow my appointment wasn’t on the books. When I made the appointment giving all my info plus VIN # , I didn’t know I should have gotten a confirmation. The service folks were so nice & worked me in. Thanks More

Great service. Very professional. Will be back to this dealer. They could use a better coffee machine. Not a big deal, though. I've used this dealership for service for a long time dealer. They could use a better coffee machine. Not a big deal, though. I've used this dealership for service for a long time More

The dealership is nice, the people are nice. I checked The dealership is nice, the people are nice. I checked under the hood to ensure everything was back in order to observe the oil was still dirty. In The dealership is nice, the people are nice. I checked under the hood to ensure everything was back in order to observe the oil was still dirty. In the past after having oil changed the oil on the stick was clean. More

Very efficient visit. Easy to schedule. They diagnosed my issue quickly and followed up. I was able to use the courtesy van. The messaged when my vehicle was ready. One day turnaround. issue quickly and followed up. I was able to use the courtesy van. The messaged when my vehicle was ready. One day turnaround. More

Susan was great! She was able to expedite a part that was on back order. It would have taken several weeks. on back order. It would have taken several weeks. More