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AutoNation Ford Lincoln Orange Park - Service Center

Jacksonville, FL

4.5
822 Reviews

822 Reviews of AutoNation Ford Lincoln Orange Park - Service Center

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July 12, 2025

Great staff and service. They’re very friendly and helpful and knowledgeable. Always a pleasure getting my car serviced at this dealership. More

by DarrenC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pearl Whitehead
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July 04, 2025

The service was amazing. I showed up a day early after driving for an hour to get to AutoNation. Al Rosseter greeted me and told they would help me anyway. He made sure ever More

by vbhorne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rosseter
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Jul 07, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jul 07, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Lincoln Orange Park. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 17, 2025

Great service, fast and precise. My service writer did an amazing job. He kept me informed of the whole process. More

by wcchmp88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm bad with names
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Jun 18, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 12, 2025

This review is for my recent service of my 2019 Mercedes Glc 300. After rotating the tires, the pressure was not corrected. On the glc 300, the front tires should be 35psi and the rear should be 42 psi. O More

by Bonanzag35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know who actually did the work, but I was checked in and out by Alexis.
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Jun 13, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 270-9943. We hope to hear from you.

June 01, 2025

Not reliable I am not receiving what I consider the Lincoln experience to I was promised More

by mrsmommy13
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
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Jun 01, 2025 -

mrsmommy13 responded

Your dealership promised me the Lincoln experience. At the time of purchase I was sitting inside the Ford Dealership waiting area, when my paperwork was almost complete the the transaction associate asked me why was I sitting there, my response was I was not told where I needed to sit. She stopped and said you are purchasing a Lincoln and proceeded to take me to the reserved area all buyers and owner of Lincoln’s sit, I felt some kind of way. She went over all my paperwork and the certified check more than I had been originally told. She processed a refund and made my stay a better experience. I had a scheduled appointment 8:30am pickup and return to my home. At 10:00am I called to find out what happened, my service advisor was not even aware that my vehicle had not been picked up. At that point I had to wait for the pickup. The gentleman finally came and picked up my vehicle and after the service check I was called and given information about my vehicle and advised someone will be coming to bring my vehicle back to my home. This Dealership has been around for a long time, I previously owned a Ford SUV and received superior service and that was the main reason I choose Auto Nation for my new car. I am not sure why this happened I have had other issues in the past. I want to support the businesses in my area, but this has been a disappointing decision.

Jun 01, 2025 -

mrsmommy13 responded

I am very unhappy with the service I have received from your Dealership. I was asked to participate in a survey and aired out my frustration in the survey. The Lincoln experience has not lived up to my expectations. I have encountered rude advisers been changed to multiple advisers which makes me very unhappy. When I owed a Ford SUV I had the same advisor until I purchased another vehicle who was familiar with me and my vehicle always honest when it came to service repairs. That was the main reason I came back to Auto Nation.

Jun 01, 2025 -

mrsmommy13 responded

Not a good choice not consistent with service advisors. Do not deliver what is promised at the point of the sale.

May 17, 2025

I use Autonation for all my service needs. Great team!!! I have always been satisfied with the great service I have received. I love that they keep you informed of the status of your vehicle More

by claudia117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Delusa, Robet Kitchen
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May 21, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 24, 2025

Great customer service. Very nice and professional, they helped me with everything I needed to get my car fixed. More

by cmedwards82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee
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Apr 27, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Apr 28, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

April 21, 2025

The service team was great, and I will definitely recommend it! Renee was very friendly and helpful with my case. More

by Ftank2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee
Report | Print
Apr 23, 2025 -

AutoNation Ford Lincoln Orange Park responded

Thanks so much for the warm recommendation of the team here at AutoNation Ford Orange Park. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 16, 2025

very friendly service personnel and finished work promptly. I especially liked hearing that they will pick up my vehicle and return it when finished. More

by dlansford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Holmes
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Apr 18, 2025 -

AutoNation Ford Lincoln Orange Park responded

We are pleased to hear you had such a positive experience with us, Dlansford! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 04, 2025

Jessica Henry is great but doesn't check the work she ordered. The service America Glass has poor quality. Leaves the vehicle unsafe to drive. HAD TRUCK 14 DAYS!111 More

by Shearerann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe McDonald - Amera glass
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Apr 08, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi Shearerann, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 270-9943 to discuss what we can do to help.

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