AutoNation Honda Columbus - Service Center

Thank you Trevor for always being professional and prepared to let me know up front what will be included in my service on my cars. You communicate frequently and in a timely manner. prepared to let me know up front what will be included in my service on my cars. You communicate frequently and in a timely manner. More

The service I needed was completed and trust done well. My only issue was when I called to make an appt, the system suggested making an appt online to which I received a txt link. I saw all the times and c My only issue was when I called to make an appt, the system suggested making an appt online to which I received a txt link. I saw all the times and chose the first one available. I received an email confirmation. I drove 50 min when I was told due to the time and shortage of workers they will not be able to service the code I came with. Needless to say, I was not happy and told him someone should have called me then instead of waiting until I got there. He said they could complete par tof the service but not all that the service code would recommend. I was fine with that. Another customer service rep, when he saw me arrive had gone to the back to ask if it can be done and they said they could so the went ahead and did the full service req. A couple of things... if the other rep didn't go to the back to ask, I would have driven 50 min for an oil and tire rotation that could have been done locally. I drove 50 min because of the dealership's good rating but anyone can do an oil change and I could have had my tires rotated at Costco. I'm thankful for the rep who went and asked before I walked in. Disappointed in the rep who was just going to tell me they couldn't do it and didn't even call to let me know. They had plenty of time (over an hour) to call when they received the appt request and if they felt that code couldn't be serviced. The rep came to tell me I need new brake pads but again emphasized how they couldn't do it and when an appt is made last minute like this it limits, etc etc... then you shouldn't take anyone that late in the evening. There were several other times lots after the time I chose so it was nit my last min appt but you need to change your system. I don't think I'll be going back there again. More

Responsive to my service needs. Able to reach service tech generally without too much trouble Able to reach service tech generally without too much trouble More

The service department at Autonation Columbus GA is very professional and especially Trevor! He kept me in the loop about anything the vehicle needed and any concerns we have! professional and especially Trevor! He kept me in the loop about anything the vehicle needed and any concerns we have! More

Great customer service. They explain what you need, why, and when you need it! I always sit and wait but the wait is within reason. The waiting area is also nice. They explain what you need, why, and when you need it! I always sit and wait but the wait is within reason. The waiting area is also nice. More

John Thompson was great! He's very good at his job. He came close to convincing me that it was worth it to have Honda slide in a new wiper blade for $10 in labor each. He's very good at his job. He came close to convincing me that it was worth it to have Honda slide in a new wiper blade for $10 in labor each. More

Trevor was very professional. Kept me informed in a timely manner, and had the auto ready as promised. Kept me informed in a timely manner, and had the auto ready as promised. More

I had to go back through a whole password thing and am still not sure I will get through. Service at Honda was great. Place was clean and efficient. People were courteous. Explained things well. This ques still not sure I will get through. Service at Honda was great. Place was clean and efficient. People were courteous. Explained things well. This questionaire sucks. More

I’ve purchased four vehicles from this dealership and continue to get them all serviced at this dealership. That says it all. continue to get them all serviced at this dealership. That says it all. More

The staff was very friendly and knowledgeable! The customer service representative kept me updated with everything that was going on with my car even to the point when the parts were arriving! I w The customer service representative kept me updated with everything that was going on with my car even to the point when the parts were arriving! I will definitely return for future car service’s! More