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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.8
1,106 Reviews

1,106 Reviews of AutoNation Honda West Knoxville - Service Center

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November 29, 2021

Brad, aka "the tall guy" did a wonderful job getting a prompt repair job on my 2017 Honda Pilot. More

by johnmarshallhoskins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad, aka "The Tall Guy"
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Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 29, 2021

Took over 3 hoursShould never happen with a scheduled Took over 3 hours Should never happen with a scheduled appointment Never found out what recall there supposedly was More

by Belpsand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
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Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi Belpsand, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (865) 730-0012. We'd appreciate the chance to make your experience a positive one.

November 28, 2021

The service department does a great job. They did what I ask and were fast and courteous! More

by Carla
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

HiCarla, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!

November 27, 2021

This dealership is very professional,efficient and accommodating. They strive to give their customers a pleasant experience and are very honest when explaining what your car needs. They give you quo More

by jennie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi Jennie, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 25, 2021

They try to correct the situation and want to do what is best for the customer. More

by Jerseytotenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Junior, Sydney Thorp
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Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 25, 2021

Count on Autonation Honda to work service your vehicle correctly, first time every time. Kind staff and comfortable inside! More

by yovinny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Skinner
Report | Print
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 25, 2021

Service was excellent and the staff was very friendly the waiting area was very clean and we had fresh coffee. More

by D'Lo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
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Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 25, 2021

Entire process went very smoothly from reserving a service date and time online to completing all the services requested. More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyric, Brandon. Lyric was effective, efficient, and very cordial when I picked up the vehicle. Brandon kept me informed of progress and answered all my questions., Sydney Thorp
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Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

November 24, 2021

Ok service didn’t have to wait long explained what was happening couldn’t find what was causing the problem of trans and rpms fluctuating at certain rpms More

by layedback49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Teffeteller
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Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 24, 2021

Very good customer service and very friendly and very clean. Would recommend friends and family to come there for service and also to buy a car. More

by smleitzel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jr
Report | Print
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, we appreciate you taking the time to leave us a response. We appreciate your recommendation of AutoNation Honda West Knoxville and we hope to be of service again in the future.

Dec 04, 2021 -

smleitzel responded

great customer service

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