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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.8
1,106 Reviews

1,106 Reviews of AutoNation Honda West Knoxville - Service Center

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November 24, 2021

Excellent service team since the time I pulled into the garage for my appt, till My service was completed and I left. The service engineer greeted me by name and took care of my new car during my service.T More

by toeknox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pernick- who sold me my Honda., Sydney Thorp
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

Dec 02, 2021 -

toeknox responded

You are most welcome! I enjoy coming in for service meeting your Service team members and quality assurance each time from upon entering, to checking for new items and or parts and to looking at any newer cars as they arrive for I may know someone who is looking for a car and refer them to Ed Pernick and or a saleman/woman. Thank you for always having hot coffee and a newspaper and comfortable seating spaced options. Keep up the great work in these unprecedented times. I look forward to making an appoinment for my next service maintaining my 3rd New Honda.

Dec 02, 2021 -

toeknox responded

Thank you! I look forward to my next great service visit with your great welcoming staff. The Receptionist up front is excellent with many years of excellent service. We wish you all Happy Holidays!

November 23, 2021

Great visit. Joseph helped insure my battery really needed to be replaced before selling a new one. Plus he helped ensure the best price. More

by joel64reed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph
Nov 26, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 22, 2021

Honda West Knoxville is the very best in sales and service! They have maintained my Honda's for over 10 years now with fast, flexible and no wait appointments! Their friendly staff will take care of y More

by fishman1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Nov 26, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Honda West Knoxville and we hope to be of service again in the future.

November 22, 2021

I had an oil change and tires rotated. The person in charge of the service was courteous and obviously an expert with car care. More

by Steelerguybi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Nov 26, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

November 22, 2021

Professional and caring. Brandon is highly recommended. Expeditiously scheduled my appointment, provided shuttle transportation, identified and provide any discounts and prepays I was entitled to. I can More

by cdrmccoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Nov 26, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Honda West Knoxville and we hope to be of service again in the future.

November 22, 2021

I always get prompt courteous service there. George Teffeteller is a super nice guy and so very helpful with my concerns about my vehicle. More

by Rknsgrl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Teffeteller
Nov 26, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 22, 2021

My service representative went above and beyond to get my service completed on my vehicle. He came into at the end of the problem and solved the issue! Very happy with the service provided by “Junior” at Au More

by Barbaragale74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Junior aka George
Nov 26, 2021 -

AutoNation Honda West Knoxville responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 20, 2021

The service department personnel were very professional and friendly, and answered all questions we had . More

by ggrazi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Nov 24, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda West Knoxville! Drive safe, and we'll see you on the road.

November 18, 2021

great service from Brad Skinner #6751. Work was finished on time. Wait time was very good More

by lee37922
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad skinner
Nov 22, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 18, 2021

Dealt with several years, never disappointed. Will def continue to do so. Service is fast and reliable More

by jgbentley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
joe schober
Nov 22, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!

Nov 24, 2021 -

jgbentley responded

The service department is great, but the sales staff stinks!

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