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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.8
1,106 Reviews

1,106 Reviews of AutoNation Honda West Knoxville - Service Center

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November 18, 2021

Service handled within time frame discussed and additional service provided quickly. Cost was very good. More

by cwalker165
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
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Nov 22, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

November 18, 2021

Great service and professional staff. Nice clean waiting area and coffee was hot and good! More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Russell
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Nov 22, 2021 -

AutoNation Honda West Knoxville responded

Hello Greg, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

Dec 14, 2021 -

Greg responded

Thank you for your continued efforts at maintaining great service

November 18, 2021

I left my car with Brandon in the service department, he kept me up to date on everything that was going on with my car. Everyone there was extremely friendly and on top of things. More

by djs31690
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon, Sydney Thorp
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Nov 22, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!

November 17, 2021

I am well pleased with the timeliness and quality of service I receive from AutoNation. The staff is friendly and very efficient. It is top quality. More

by breazfg3546843
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyric Lay, Sydney Thorp
Report | Print
Nov 21, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 17, 2021

Greeted with enthusiasm after arriving early for appointment. Brad and I discussed service to be performed and he answered all questions courteously. After service Brad explained service performed a More

by bobf218
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Svc greeter
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November 17, 2021

I was over charged one hundred dollars. I like my money back .poor service bad More

by Farhat Moinuddin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Austin Lee
Report | Print
Nov 21, 2021 -

AutoNation Honda West Knoxville responded

Hello Farhat, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (865) 730-0012 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Nov 21, 2021 -

Farhat Moinuddin responded

I was at west side Honda for battery change. I was over charged $100.00 . I like my money back to my credit card.

November 16, 2021

I continue to come to this dealership because of Joe Shober. He’s knowledgeable, professional, funny and catches things about my car that I haven’t noticed. It would be nice to have some vending ma More

by Keiffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe shober
Report | Print
Nov 19, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2021

They are always efficient and professional. Everything is explained in easy to understand car language. Repairs are quick! More

by Mzbrucie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Nov 19, 2021 -

AutoNation Honda West Knoxville responded

Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 15, 2021

Joe Schober is the best! Always explains about my car & services to be done. V thorough. More

by kfecher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Schober
Report | Print
Nov 19, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 15, 2021

Exceptional service. Never had a bad experience there. This is the only Honda dealership I will do business with. More

by Colleenmcallahan1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David and Lyra
Report | Print
Nov 17, 2021 -

AutoNation Honda West Knoxville responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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