AutoNation Hyundai Columbus

I brought my car to Hyundai of Columbus on Friday, 12/8. Employees were very nice, even let me sit in their break room so I wouldn't have to hear two TV's and a radio. I told them that I had initially allow Employees were very nice, even let me sit in their break room so I wouldn't have to hear two TV's and a radio. I told them that I had initially allowed a mechanic elsewhere to listen and look under the hood and he said the water pump was going bad. That is exactly what I told the service rep and the mechanic at Hyundai. After 3 1/2 hours they told me everything was fine, that if anything was wrong I'd have warning lights, and that they only needed to replace water in the tank with coolant. How did water get in there? I can only say that nobody but Hyundai has ever performed service on my car. So, I drove home with this awful noise still under my hood, which they had said was normal. The next morning I drove to Columbus, made one stop and drove home. The noise under the hood was loud. I thought about it and after a while I called the sales rep and told him something was wrong. He told me to bring it back. Before I could get there the car ran hot and I had to park and call a wrecker to get me to Hyundai. The part of the water pump that I could see was very loose and wobbly, and they pointed out that the belt was missing. The service rep was nice enough to let me have a loaner but now I'm facing replacement of the water pump, new coolant, and possible damage to the engine. The really sad thing is that I will never again trust the Hyundai mechanics, which also means I won't be able to trust my car. The service rep just called me, 11:20 AM, Monday 12/11, and said he has "discounted" the price of water pump and belt replacement to $700+, nearly $800.00. More

The parts department is the best. They knew what I needed. Great customer service. Great Knowledge of product They knew what I needed. Great customer service. Great Knowledge of product More

Brought my vehicle in for a tire rotation and oil change. Service was much quicker than anticipated. Chris was very nice and kept me updated with the status of my vehicle. Service was much quicker than anticipated. Chris was very nice and kept me updated with the status of my vehicle. More

They were nice and knowledgeable. They answered my questions and got me taken care of in a timely manner. They answered my questions and got me taken care of in a timely manner. More

Our experience purchasing our new Hyundai Tucson was much easier than we expected. This was due to the time, effort, patients, and outstanding knowledge of Jibri Charles. He was a pleasure to work with and easier than we expected. This was due to the time, effort, patients, and outstanding knowledge of Jibri Charles. He was a pleasure to work with and walked us through all of the features of the car - multiple times. Without a doubt the best sales person we have ever worked with. More

Great people, great service, anytime I've had to go in for anything I've never had to wait more than about an hour. And they always keep me up to date on what's going on with my truck! Wouldn't go anywher for anything I've never had to wait more than about an hour. And they always keep me up to date on what's going on with my truck! Wouldn't go anywhere else! More

Went in today for a routine maintenance oil change. Larry was so kind and helpful. He went way beyond what he needed to and it was greatly appreciated! Larry was so kind and helpful. He went way beyond what he needed to and it was greatly appreciated! More

Brought our Sonata in for a routine oil change. Larry was very courteous and went over the service with me. It’s nice that they have a multi point inspection with photos of any concerns they find. Larry was very courteous and went over the service with me. It’s nice that they have a multi point inspection with photos of any concerns they find. Service was done in a timely fashion and check out was easy. More

I was helped with no problem. Great customer service I will not hesitate to come back Great customer service I will not hesitate to come back More

It was really a nice buying experience with Autonation , specially Mr. Jibri ensured to make the whole process smooth , he was very courteous and professional . Overall it was an awesome experience . specially Mr. Jibri ensured to make the whole process smooth , he was very courteous and professional . Overall it was an awesome experience . More