AutoNation Hyundai Columbus - Service Center

They have great customer service. The staff is very friendly and very helpful.your in and out no long wait. I'm happy that I bought my tuscon with them. friendly and very helpful.your in and out no long wait. I'm happy that I bought my tuscon with them. More

Stay away We purchased a 2010 GMC Terrain on June 19, 2017. On July 31, 2017 the vehicle began to make a fluttering noise, then the check engine light came We purchased a 2010 GMC Terrain on June 19, 2017. On July 31, 2017 the vehicle began to make a fluttering noise, then the check engine light came on. That evening the vehicle completely locked up and shut off while we were driving home. It turned back on, but did not sound right. We returned the vehicle the following day to Autonation Hyndai, and they refused to look at it unless we paid a fee, as it was beyond the warranty period. We refused to pay, and they agreed to look at it. After they looked at it, the sales manager informed me that the vehicle needed a new engine, or needed the engine re-built, but it was not covered under warranty. I questioned the fact that they said we drove over 7,000 miles in 30 days, and after careful review, they realized that the finance manager wrote the wrong mileage on the original contract. They immediately asked us to return and sign a new contract. It was implied that if my wife signed the new contract (I was out of town), the vehicle would be under warranty and repaired. It was not brought to my wife's attention that she had the option to return the vehicle, as the contract was null and void. However, she was assured the vehicle would be fixed under warranty, and given a loaner. We were told that they needed to wait a short time to fix the vehicle, as the warranty company would suspect fraud if they immediately filed a claim. 36 days went by with no updates. Every time I called, they said it would be ready soon. On September 6, 2017 I was called and told that there was nothing wrong with the vehicle, and it was ready to be picked up. They claimed to have taken it to Rivertown GMC to have it looked at, and they found no issues. I called RIvertown GMC and spoke with the adviser who worked with my vehicle. The adviser stated that they cleared the check engine codes before they took it over to them, and they were not able to diagnose it, beyond driving it and looking at it. Upon reviewing the paperwork, I noticed that it only states that the check engine light was on, and not that the engine actually locked up and shut off. I have the message from July 31, 2017 at 10:05 PM when I explained that the engine shut off as we were driving home. We were also never informed that they were taking it to another dealership for a second opinion. We wondered why it was taking over a month to repair. The last message I received on September 2, 2017 read, "I should have an update today on a def time frame of the engine", which lead me to believe it was being repaired and or replaced. Then 4 days later I am told that there is nothing wrong with it, and I need to pick it up. As you can imagine, I was livid. We are new to the city and do not have funds to cover if and when it decides to go shut down again, especially while driving. Engines do not just go bad, and then magically repair themselves. I did express my frustration as any human would after being dragged through this, when you thought you bought a good car. The service manager hung up on me, and I understand, as I was very upset. Then I was accused of just trying to get a free engine. The only reason I thought it needed an engine is because Hyndaui mechanics looked at it, and I was told by the sales manager that it needed a new engine, or the engine needed to be rebuilt. I know nothing about automobiles, so I would not even know if and when it needed a new engine. I just know that vehicles don't just die while driving after the check engine light comes on. I was told that if it happens again to take it back in. However, we will be taking it to another dealer to do the work. We strongly do not recommend this dealership. We have filed complaints with the BBB and Office of Attorney General Chris Carr More