AutoNation Hyundai Mall of Georgia - Service Center

Best People, service and very accommodating always concerned about my issue that I may be having. Willing to work me in based on my schedule concerned about my issue that I may be having. Willing to work me in based on my schedule More

My adventure with Auto Nation Hyundai Mall Of Georgia (referred to as HMOG in the rest of this nightmare) began when my daughters 2012 Sonata died while driving on Braselton Highway in Buford, Ga. Lucki (referred to as HMOG in the rest of this nightmare) began when my daughters 2012 Sonata died while driving on Braselton Highway in Buford, Ga. Luckily I was driving, not my daughter, but I had two minors in the car with me and this could have been a disaster. After being helped off the road and into a nearby parking lot I called HMOG Service and was told that the car was not under warranty and I would have to have it towed to them or the mechanic of my choice. I opted to have it towed to Pedro’s New and Used Tires and Auto repair (a small garage in Buford that has complete integrity and fair pricing). I would recommend them to anyone. Pedro took a look at it and said the engine was froze and unrepairable. He said he had another 2012 Sonata with the same issue and it was covered 100% by the Dealer (luckily not HMOG for this customer). So, I called HMOG and asked again and they said the car was past it’s warranty and not covered. They did not ask for the VIN or mention any recall. So, I started to GOOGLE to look for used engines and when I put in “2012 Hyundai Sonata engines”, the first thin to pop up was a recall that was issued for 2012 Sonata’s for the engine freezing. So, rather than calling HMOG (crooks), I called Hyundai USA (corp office) and spoke with a young lady who asked me for the VIN # and she looked it up and the vehicle was part of the recall. The next thing she asked was, “was anyone hurt in the car”. Unbelievable, not only did she find the recall, she cared enough to ask if everyone was OK. (Unlike HMOG, crooks and uncaring) She gave me a case number and arranged for the car to be towed to HMOG service as well as contacting HMOG service and putting engine replacement into action. At this point I called HMOG service and spoke with the service manager and he was apologetic and said he would oversee the replacement. A week ago the car started sputtering and slowing down on the highway. My daughter called me from the side of the Highway (I-85) and I called HMOG service. I got an answering machine and left a message with my name, number, and the situation. No call back. Tried calling again and left the same message, name and number, no call back. She made it home with her flashers on and I tried calling a third time leaving the same message and no call back. Through this whole ordeal I never got a call back. So, I called Hyundai USA and the young lady gave me a case number and apologized profusely. I told her I wanted to get a total inspection of the car and she set up the appointment. When I dropped the car off I told them that cruise control had not worked since the new engine was put in (I didn’t know that til my daughter pointed it out before I took it in). The service rep told me that cruise control would have nothing to do with the engine replacement and took the car in for the inspection. Two days later I got a text from the service rep letting me know there were two issues that needed fixing. The first was a brake flush ($155), the drive belt needed to be replaced ($198), and the cruise control ($212). I asked if the drive belt should have been replaced with the engine replacement and he said, no. I told him I disagreed and he could keep the car there til I speak with Hyundai USA about the belt and cruise control. The gentleman I spoke with gave me a case number, agreed with me, but had to escalate the case to a supervisor. Two days later the supervisor called me and said, “I totally see what you’re saying about the cruise control and belt, but there was nothing he could do”. He said that all dealerships are independently owned and operated and consumer affairs can not make them repair anything if they don’t feel it is under warranty. So, I’m sending this out and I’ll see what happens in the next week. I’m not holding my breath. More

Great experience. We are so lucky to meet Louis. He is knowledgeable in many areas, and he truly cares about his customers and their needs. Thank you, Louis! -Jay- knowledgeable in many areas, and he truly cares about his customers and their needs. Thank you, Louis! -Jay- More

Great Guy I visited today w Jamis Barnes for oil change. First stepped out of my car and no one (6-8 people) said a word to me. All eating same time xxx? Jamis I visited today w Jamis Barnes for oil change. First stepped out of my car and no one (6-8 people) said a word to me. All eating same time xxx? Jamis stepped in was awesome! I don’t usually do reviews but this guy stood out. He should be manager and fire the rest of u ask me. I think a secret shopper situation will show u guys how pathetic ur service department is, Js More

Great Experience Had my Elantra serviced here and it was a very quick and friendly staff. I had no issues what so ever. I would definitely recommend. Had my Elantra serviced here and it was a very quick and friendly staff. I had no issues what so ever. I would definitely recommend. More

Service was not satisfactory Took my car in for 45000 mile service which included oil change, throttle body carbon cleaning, and multipoint check which included check and clean ca Took my car in for 45000 mile service which included oil change, throttle body carbon cleaning, and multipoint check which included check and clean cabin air filter. I was told that filter needed to be replaced, which I declined because it’s easy to do myself. My car was in and out in just over an hour and labor cost alone was almost $250.00! After getting back on the road, the engine was noisy on acceleration so I popped the hood when I got home and found the air cleaner cover had been left ajar, was raised up in back and the clips on its back side were left unattached. After fixing that, I opened my glove box, checked the filter there and found the tech had not even bothered to remove it and shake it off. My guess is its replacement was recommended without even looking at it. This is the second time in two visits here that my supposed multipoint check bypassed that filter. All of this makes me wonder about the $300 throttle body cleaning I paid for. More

Will they stand behind their service promise...? I am REALLY hoping they do the right thing. I've not yet given up on them but it isn't looking good so far...After months of looking and test driving I am REALLY hoping they do the right thing. I've not yet given up on them but it isn't looking good so far...After months of looking and test driving I bought my first brand new car here in 2012 based on their service promise. Darrell Coffey was my salesman, he was great. I was so impressed with his professionalism that I told everyone about my decision, within weeks a co-worker also bought a brand new Elantra from him (also in large part due to the lifetime warranty) I was blown away with their "LIFETIME power train warranty". When I asked how they can offer such a good warranty I was answered with a chuckle and the words, "Simple, it isn't transferable (original owner only) and most people don't keep their car past 100k miles, so when a power train failure occurs the warranty is likely no longer intact. Also, you have to keep ALL paperwork of service and most people don't have that which also voids the warranty requirements." It made me feel like the "warranty" was almost designed to be unused. I wanted an efficient and reliable car and intended to keep this vehicle for 200,000+ miles. I decided to do ALL my servicing at the dealer (crazy I know) so I could satisfy the warranty requirements. They are, after all, the official Hyundai representatives in my area. Although the requirement was an oil change every 7,500 miles, I chose to go every 5K, eventually I tried to lower that to 4K when possible. Visiting this dealership for service was even out of my way but I kept it up. I began to notice a revolving door, new faces in the Service Adviser and Service Manager desks, I thought about that but also rested easy because they are, after all, "factory trained and certified". If anyone was going to advise me as to the needs of my vehicle it would be the Service Advisers for my local Hyundai dealer, right? Anytime the Service Adviser told me that a thing was needed, I said OK and paid the price. (I opted a few times to change the wiper blades and cabin air filter myself to save some money). I kept ALL my paperwork and even started an Excel spreadsheet to track my mileage and service. I had my car "serviced" 25 times in 4 years at this Hyundai dealership and never declined any service package that was suggested. On 2 occasions, I asked to meet with the Service Manager to share my concerns of their advisers missing needed items and thereby putting my warranty at risk, I was assured that they cover all needed items to keep me in good condition. Specifically on 8/17/16 at mileage 119638 I got a routine service performed, oil change and tire rotation. When I left and went to my next stop I realized that they had NOT rotated my tires, even though I paid for it and the paperwork supported that they had done so. I knew this because neighborhood kids had marked one of my tires with sidewalk chalk and the same tire still had it in the same place. I then noticed that none of my wheels had any marks in the brake dust. None had been touched at all. I immediately drove back and spoke with the Service Manager, he apologized, took my car back in, and had the tires rotated, he then offered me a coupon for my next oil change. My confidence was beginning to lessen but he again promised that they were all trained professionals and that this was a one time incident. In early December of 2017 my car broke down (150,000 miles on the odometer) and left me stranded on the side of the road. I had it towed to the nearest Hyundai dealer and got an Uber ride home ($90 for the tow and $45 for the Uber), they informed me that I needed a new engine. When I began the claim process through the 3rd party (Wascor) I was informed that I didn't perform all my servicing therefore NO WARRANTY. Wascor said that I didn't do the recommended 60K service. My Service Advisor never recommended a 60K service. I requested a meeting with the current Service Manager Richard Dooley and General Manger Jeff Godwin. They have requested a "goodwill" repair from Hyundai which has been denied. They are now saying there's noting they can do to help me. They've given me a "discounted" repair estimate of $4700 to put a used engine in my vehicle, after which my vehicle will be "worth" about $4500. I have been acting in good faith for 5 years that the parties would be there in case of a claim. I've done everything asked of me by their Service Advisers. I've used the dealer for all my service needs when less expensive alternatives are everywhere, I've driven out of my way to do so. I've recommended this dealer to others which has resulted in at least 1 known sale. I've been told by 3 individuals in 2 different Hyundai dealerships that this situation "is not right" and that if "any customer needs to be fought for that it is me". Why am I left in this position? Jeff Godwin can choose to do right by this customer or he can choose to leave me hanging. A "discounted" repair estimate is not an acceptable offer. All I ask at this point is to be made whole. I had a working vehicle 3 weeks ago that was paid off and maintained to the fullest of the Service Advisers' recommendations. I have paid towing and car rental expenses due to this breakdown. I have not even been given any diagnosis as to what went wrong with my engine. Now I have nothing. I will be editing/updating this review as events unfold. Stay tuned... More

Don't buy a car from AutoNation if you want warranty service I bought a CPO 2015 Genesis from them and love the car except it has a rattle/creak coming from the sunroof. I took it in the first time and the tech I bought a CPO 2015 Genesis from them and love the car except it has a rattle/creak coming from the sunroof. I took it in the first time and the tech said he couldn't fix it and I would need to take it to the body shop. Made another appointment, they kept it a week, the noise stopped for 24 hours and then was back. Made another appointment, they kept it 3 weeks, couldn't stop the noise. The asst service manager told me the body shop manager said the sunroof needs to be replaced but they would need someone from Hyundai to look at the car, he said it would take a couple of weeks to get someone out. Six weeks later he said I needed to call Hyundai and open a case which i think is absurd. I spoke to the GM, he said he would look into it and call me back. A couple of calls later (me having to hound him) he said the only way to resolve this is for me to call Hyundai and set up a case. I have been on hold with Hyundai for 30 minutes now. My guess is if i bought my car at Jim Ellis I would not be treated like this....this is very poor customer service and I will never buy a car from AutoNation again....period. We will see if Hyundai is as bad about customer service, hopefully not as they are trying to build a new genesis brand to compete with Lexus etc.. An update to the above review: Hyundai customer service tried to get me an appointment with AutoNation Hyundai but the service manager would not call me to schedule so customer service got me an appointment with Jim Ellis Hyundai. I took the car in yesterday, got a call from the service folks today and they have ordered a new sunroof assembly and will have it installed tomorrow. Should have bought my car from Jim Ellis! Picked up my car from Jim Ellis today, no sunroof noises. They even found a problem with my windshield and had it replaced. Should have bought my car here! More