AutoNation Mazda Arapahoe

I recently purchased a vehicle through this Autonation. Rebekah and Sam were both wonderful to work with. If we had just worked with them my rating would be much more generous, however our direct experienc Rebekah and Sam were both wonderful to work with. If we had just worked with them my rating would be much more generous, however our direct experience with Jeremy is why I’m not only giving you two stars but also taking time out of my day to write this review. I won’t get into the specifics of the lying, bullying and fear mongering we received from him but I will put it in brief. We went to pick up our car after filling out paperwork on Saturday. The impression we received from everyone (excluding Rebekah and Sam) after we told them we would not be financing through their credit union and instead with our own credit union whom we have a good relationship with, was that they no longer wanted our business. We were tolerated, barely. Even after we purchased an over $20,000 vehicle, we were waited out for almost an hour, not greeted by anyone or even acknowledged. Then practically shoved out the door as quickly as possible, so much so that Jeremy almost forgot to charge the rest of our down payment and did not ask for proof of insurance. We received abhorrent customer service because we refused to be bullied into a financial situation that would be potentially ruinous for us. You don’t know peoples personal finances. The audacity to to treat us with so much disregard just because we held our boundary and refused to be baited into instant gratification is ridiculous. I have never been treated with so much disrespect from an institution I am planning to conduct business with. I’m very pleased with my car but based on this experience I will never be purchasing a car from this dealership again. If you plan on financing through your own means, be prepared to be treated with less dignity than those who choose to finance directly through Autonation. I’d recommend going to literally any other dealership, there are plenty to choose from right here on Arapahoe but I’d stay FAR away from this one. More

Had an amazing customer service experience from AJ Johnson (sales associate). He does not pressure you, is fair and transparent, was incredibly helpful and went way over and beyond during the entire b Johnson (sales associate). He does not pressure you, is fair and transparent, was incredibly helpful and went way over and beyond during the entire buying process. Which was greatly appreciated and saved lots of time in the car buying process. I highly recommend anyone using him and going to AutoNation Mazda! More