AutoNation Subaru Hunt Valley

Pleasant purchase experience came to find out about Subaru. Did not know anything about the brand. Met mike the salesman he was very cordial and professional and knowledgeable. came to find out about Subaru. Did not know anything about the brand. Met mike the salesman he was very cordial and professional and knowledgeable. More

Started Good.. My experience started off a little rocky. My sales person Joshua was about 20-30 minutes late to our appointment, because of a lunch break, people go My experience started off a little rocky. My sales person Joshua was about 20-30 minutes late to our appointment, because of a lunch break, people got to eat. We went on a test drive then ran the numbers to see what kind of deal could be had. The dealership got me where I wanted but come to find out the interest rate was not correct for the loan terms. Also, when I came back in to consider buying another vehicle, lower model, is when things really turned for the worse. Joshua was finishing up a previous customer, so we waited patiently while he wrapped up with them and the dealership searched for our potential new car. We were told it would be another 10 minutes, they were making calls to other locations, minimum 45 minutes later no update as to how the search was going. Meanwhile we did our own search and found the car we were looking for at another dealership, called them to make sure it was still available, then told them we'd be there later that evening. We approached the manager Nate stating that we were tired of waiting in the dark and he began to give us an attitude, like we were at fault. Then after he told our sales person Joshua, he also gave us an immature mumble as he walked away from us, stating that we wasted his time, when actually, on that day, he and the manager wasted ours. After seeing their true personality come to light we were glad that we did not give them our business. FYI, when we got to the other dealer later, we were on the road in our new WRX in about 2 hours, and also we found out that Nate the manager was doing a corporate no-no by driving a WRX as his corporate vehicle(they should be driving a vehicle of lesser demand, and a WRX does not fit that criteria). More