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AutoNation Toyota Arapahoe - Service Center

Centennial, CO

4.8
1,846 Reviews

1,846 Reviews of AutoNation Toyota Arapahoe - Service Center

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August 13, 2025

AutoNation continues to provide professional. Excellent service, with a commitment to do it right the 2st time. Jezariah Dipaolo is exceptional in that he listens with intent, offers the best a More

by Bartzr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in parts and Jezariah Dipaolo in service.
Aug 17, 2025 -

AutoNation Toyota Arapahoe responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2025

I brought my van in for VSC, engine light and tire pressure light. Paid $700 and the same day all 3 lights were back! I feel cheated. Can someone refund my money or fix the problems? Very disappointed More

by jacquelyne.omulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carson
Aug 15, 2025 -

AutoNation Toyota Arapahoe responded

Hi, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (303) 578-6111 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Aug 21, 2025 -

jacquelyne.omulo responded

I had the worst experience at Auto nation! Despite returning the car to the dealer because the same initial problems of engine lights and VSC showing back the same day after service, they insisted that, that was a "new" problem that showed up after they fixed initial problem. I am not a mechanic. So the question is, how come they never mentioned to me on what to expect? I tend to believe they either did not know what they were doing, or they did not care. Even a medical doctor would always advice patients on what to expect post treatment. Anyways when i took the vehicle back, now they were asking for $400 to fix the "new problem, they claim this new problem was never seen on initial diagnosic test. Obviously i was never going to pay for services that i wasn't guaranteed was going to fix the issues the vehicle had. The worst of all, as my daughter picked the vehicle and was driving off the parking lot, she heard some funny sounds but did not know what it was. On parking, she noticed a puncture on the front passenger tire. The punture was so big and looked like the tire was slashed. Anyways when i brought this issue with the manger who was very arrogant, he dismissed this as something that did not happen at the dealers. He pulled the video and insisted that the vehicle was driving well and that it did not look like it had a puncture. The question is, how could he tell a punture on a video of a moving vehicle? Anyways, i count it loss, and I regret taking my vehicle to this Auto Nation dealership at Centennial. I would never refer anyone to this place! I had the worst experience with service and customer service that includes the MANAGER who was very arrogant and defensive throughout the ordeal!

August 12, 2025

Alex atención de calidad súper amable y demasiado conocimiento de verdad muy satisfecho con su atención More

by nievesandys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex baidutch
Aug 15, 2025 -

AutoNation Toyota Arapahoe responded

Hola, agradecemos que te hayas tomado el tiempo de respondernos. No dudes en llamarnos si necesitas algo. ¡Cuídate en la carretera!

August 12, 2025

Keisler on service is the man to see. He had my van ready right on time More

by MHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keisler Lugo
Aug 15, 2025 -

AutoNation Toyota Arapahoe responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 11, 2025

Rudy met me promptly at check-in and made my service appointment run smoothly. He helped me schedule my next appointment and was courteous and professional throughout our engagement More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Brizvela
Aug 13, 2025 -

AutoNation Toyota Arapahoe responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

August 10, 2025

I worked with Keisler Lugo. He did a great job and answered all my questions. Would recommend him to others. More

by brendamacski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keisler Lugo
Aug 12, 2025 -

AutoNation Toyota Arapahoe responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2025

The service was excellent, greeted promptly, very thorough, and everyone I encountered was customer friendly More

by Tundra Queen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiesel
Aug 12, 2025 -

AutoNation Toyota Arapahoe responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

August 07, 2025

Amazing customer service with very knowledgeable service advisors and service technicians. I always go here and will never go anywhere else. More

by PilotHomie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Griswald, Jez Diapolo
Aug 11, 2025 -

AutoNation Toyota Arapahoe responded

We are pleased to hear you had such a positive experience with us, Pilothomie! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 31, 2025

Alex was my mechanic he did amazing. Super helpful and knowledgeable. He knew exactly what my car needed and knew the prices of everything right off the top of his head. More

by Cpascey825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Aug 04, 2025 -

AutoNation Toyota Arapahoe responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Arapahoe. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 29, 2025

I was visiting from out of town and needed my car serviced! It was easy to set up an appointment and the service manager was helpful in finding my repair history and ensuring my car was safe for cros More

by shwhitney721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Jul 31, 2025 -

AutoNation Toyota Arapahoe responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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