AutoNation Toyota Gulf Freeway

I bought my car from this dealership back in March. I recently had some maintenance issues with the car, so I brought it in to get it taken care of. It was a complete wasted trip (1.5hr drive from my h I recently had some maintenance issues with the car, so I brought it in to get it taken care of. It was a complete wasted trip (1.5hr drive from my house). It started off with the guy telling me that there wasn't any technicians available to work on my car since it was a Chevy and this is a Toyota dealership. I said "well I made an appointment, the lady verified what vehicle I had, and I bought this car from here". He said "well you may have to leave it for a day or 2 for us to work on it". I told him that I could not do that since this is my only means of transportation and I asked if they provided rentals. His response was "the list for rentals is so long you won't receive one before we are done working on your car". I told him that he needed to figure something out because I needed my car worked on today and I scheduled an appointment and that's something they should check before scheduling. So he went to talk to his manager and then comes back saying we can loom at your car today. So I go in and wait to find out what is going on with the car. He come back after about a hour and tells me I need new tires. I said "ok well I have only had this car 4 months so why am I needing all 4 new tires?" He said "because the alignment is off and your tires are worn down". I told him that this obviously was a problem with the car when I purchased it so it should be covered under warranty since they have the certified pre-owned warranty. He then again said "let me speak to my manager". This time I waited 2 hours and finally had to hunt him down, and ask if he found anything out. He said "I haven't talked to my manager yet" then walked to go find him. He comes back and tells me the sales manager is going to speak to me, and to go have a seat at the small table. I wait another 20 minutes and I talk with the sales manager who was very helpful and seemed appalled at the fact that I had now been there 4 hours and haven't gotten anywhere on the car issue or even been given a quote on what I would need to pay. So he goes to find the service manager. He comes back and tells me that the service manager will be with me shortly. This is when the service rep that I've been dealing with all day comes and apologizes for not giving me a quote and is still set on me purchasing new tires and tells me it will be around $860 for tires and oil change. I said "I refuse to pay that. I don't need new tires and shouldn't need new tires after only having the vehicle for 4 months". He then leaves again to go get his manager. This guy comes and sits down with him. He never once introduced himself or even asked my name. He just started telling the guy what to take off the bill and such. I told him he can take it all off because I refuse to pay it. He stood up and walked away. I told the guy I just wanted my oil changed and nothing else. He leaves and comes back about 45 minutes later and tells me that I owe $90.04. I said when I scheduled the oil change I was it was $69.95. He said yeah but we did an alignment on your vehicle so that's what you're paying for. I told him I never once agreed to that. That I told him to just do an oil change and I refused to pay it. His response was well we already did it so you have to pay for it. I argued with him for about 5 minutes and told him he needs to work on his communication skills because not only did he give me the run around all day he failed to listen or communicate with me. I was finally fed up and just paid the $90.04. I paid with cash and he apparently couldn't take cash payments. So he took me over to another desk where a lady was. She had her mouth full of mouth wash and didn't even speak to me. She motioned her hands and pointed at the amount due on the paper and did more hand motions and mumbles while taking my payment. After she gave me the change back she motioned me out the door and mumbled and waved. I said where is my car, no one has communicated with me on where I go to get my car. She then spits out the mouthwash and tells me she was getting her lips done. She insisted that I speak to the manager and went to get him. He said he didn't need to speak with me because he already had and never came to speak to me. I left and she apologized and showed me where my car was. More

I had a great experience at AutoNation again! ! Shajeel and Abib we're awesome and helpful ! Shajeel and Abib we're awesome and helpful More

The service was more than excellent, sales person was super polite given us clear information and all the time treat us with a lot of respect and answering all our questions. super polite given us clear information and all the time treat us with a lot of respect and answering all our questions. More

I wanted a Prius Prime Limited. I did a lot of shopping to find a dealer who did not charge a $5000 to $8000 "market adjustment" fee over and above MSRP. I also wanted a dealer who I did a lot of shopping to find a dealer who did not charge a $5000 to $8000 "market adjustment" fee over and above MSRP. I also wanted a dealer who did not force dealer-installed add-ons. AutoNation Toyota Gulf Fwy fit that criteria. Clarence Hill was, and will continue to be, my salesperson (note the PC here). He is extraordinarily respectful. I'm a very informal kind of guy, and like to be called by my first name. So with a bit of cajoling, he started to call me Mr Mark. That wasn't going to work for me, but he insisted he was just built that way, that he wanted to show me respect. I told him he shows me respect by being honest, and by doing a good job for me. He did exactly that - he was honest, and he did a great job for me. I don't remember a single message I left that wasn't returned by somebody. They offered about five or six dealer installed options. They explained them to me, but did NOT push them on me. They did not speak to me about them in a way that I would feel guilty or stupid for refusing them. On my request they ordered a 240 volt charging cable, which was not one of their dealer add-ons. We had set a time for me to pick up the Prius on a Saturday. Clarence let me know to come a bit later so he could hand it over to me with a fully charged battery. Both tanks full, so to speak My experience with AutoNation and with Clarence Hill was entirely great. More

Service advisor Justin Vest goes above and beyond every time I bring my truck in for service. time I bring my truck in for service. More

Maikel & Miron were excellent. Professional, courteous and friendly. That was a record for me, the fastest most efficient auto leasing experience ever! Professional, courteous and friendly. That was a record for me, the fastest most efficient auto leasing experience ever! More

Our experience with AutoNation Toyota was excellent. Their sales staff was incredibly helpful and friendly. There was no pressure, just a relaxed atmosphere. We were blessed with finding our new RAV Their sales staff was incredibly helpful and friendly. There was no pressure, just a relaxed atmosphere. We were blessed with finding our new RAV 4 and are enjoying it. I highly recommend them. Their sales staff and finance department were great! Two thumbs up!! More

Quick and friendly service. Also, there were TV's with news and current events provided for customers waiting at the service center. Also, there were TV's with news and current events provided for customers waiting at the service center. More

Fast, friendly, service but after four days of driving my vehicle once again my brakes were squeaking and they supposedly changed them to brand new ones. Very disappointing after believing they did good. vehicle once again my brakes were squeaking and they supposedly changed them to brand new ones. Very disappointing after believing they did good. More

Always helpful with service needs. Service tech, Darlene was very professional and handled my needs perfectly Service tech, Darlene was very professional and handled my needs perfectly More