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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.3
733 Reviews

733 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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August 14, 2021

Very good company eveyone is always so willing to help and answer questions. Would definitely recommend to family and friends. customer service at it's finest. More

by renadam30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thanks again for the recommendation, and have an amazing day!

August 13, 2021

As always, perfect service! I Won't go anywhere else! More

by aidycakes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unk
Aug 17, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

May 31, 2022 -

aidycakes responded

Had oil change 05/29/22. I waited almost 15 min for the service rep (Paloma). When someone finally went to get her, she came out to help someone that came in AFTER me. When i voiced my anger about it, she was very flip about it & brushed it off. She couldve cared less. Will not use her again.

August 13, 2021

Service was good. The wait was too long but the service was good. Good service More

by S Keener
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hayle Flores
Aug 17, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 11, 2021

Marily Perez is very friendly, and professional. She took good care of my car. More importantly, she estimated exactly the time I waited at dealer to complete the service. Thank you, Ms. Marily, again. More

by quanglai10222003
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marily Perez
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 09, 2021

Very good dropped my car off the night before it was done by 9am to pick up, fully washed and shiny. Zulibeth was great to work with and answered all my questions. More

by MS Trini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zulibeth
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 07, 2021

Marily Perez does especially good work. She kept me advised as to cost and time to complete the job. She made several recommendations that helped save some money. I highly recommend her. More

by mpaulf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Only worked with Marily Perez . Did not work with anyone else. Paying was easy too.
Aug 17, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 06, 2021

Had a recall notice repair and received great service from Tommy. The work was done timely and I appreciated his recommendation on needed services for my car. More

by kdunn913
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 02, 2021

Mentioned my windshield wiper fluid wasn’t working. They said they would check it and top off fluids. No problems mentioned when I picked up my 4Runner so I assumed it was just low on fluid. Tried it agai More

by Lynn.nance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 02, 2021

My service advisor Haley was friendly and attentive. Another lady also was so nice enough to give my daughter an activity packet while we waited. More

by jcerda22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haley
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 02, 2021

Tire needed replacement it took them 5 hours to only to come back with a refusal notice even though warranty was still active on vehicle. Dealer rep wanted a purchase of new tires instead of submitting app More

by Labadink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paulimo
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hello, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.

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