AutoNation Toyota Gulf Freeway - Service Center
Houston, TX
733 Reviews of AutoNation Toyota Gulf Freeway - Service Center
It use to be excellent service but it's no longer the same. I've been going there for years. And the reason why I keep on coming back it's because of excellent customer service and the quality of the s same. I've been going there for years. And the reason why I keep on coming back it's because of excellent customer service and the quality of the service. Since I was there waiting for at least 4 hours I wish the person that is assigned to me will update me what's going on. I'm just use to it with the previous service advisors that when they take care of your car and if it takes longer they will update you at least what's going on or how many more minutes or hours and they will take care of you till they are finish. At least when I have a question somebody step in. But for the most part, it was ok. More
My visit here went smoothly. I got oil changed for my Rav4, the wait it took about and hour and forty minutes, I did get there early at 7am. I was pleased with the service. Rav4, the wait it took about and hour and forty minutes, I did get there early at 7am. I was pleased with the service. More
My advisor was friendly and said my repairs would take about 2-1/2 hours. Well after 3 hours I asked about my car. She said they had to get some parts from another dealer because they didn't have them. Lo about 2-1/2 hours. Well after 3 hours I asked about my car. She said they had to get some parts from another dealer because they didn't have them. Long story short around 5 PM and I arrived at 10 AM I asked about my car. Well I mentioned a loner and she said oh yes but I didn't think you would want one. We have a Camry is that OK. I said yes and got the heck out of there. I'm disappointed there was not better communication between my advisor. She could have kept me way better informed and offered a loaner a lot sooner that she did. More
Advisor Marily did a good job. She listened well, did the works professionally. All works completed around promised time in a satisfactory way. She is a good advisor. works professionally. All works completed around promised time in a satisfactory way. She is a good advisor. More
I mistaken my appt day and the manager on-site made accommodations to service my car and was very polite, friendly, and professional. Definitely Recommend!!! accommodations to service my car and was very polite, friendly, and professional. Definitely Recommend!!! More