AutoNation Toyota Gulf Freeway - Service Center

Omar the service manager was rude, condescending, and argumentative. I was having work done and he said the vehicle would be done in 4-5 hours. 9 hours pass nothing. I call and cant can ahold of him, argumentative. I was having work done and he said the vehicle would be done in 4-5 hours. 9 hours pass nothing. I call and cant can ahold of him, I go to the dealership to have Omar argue with me that he text me it was done. I never recieved a text and he couldnt answer me why he couldnt be contacted by phone. They have now lost a longtime customer. There are too many other dealerships that will treat you right to deal with this. Take your business elsewhere. More

Tony incapable of answering service questions I'm sure it's intentional to get you in the shop, but Tony absolutely refused to look up our service history and answer warranty questions prior to se I'm sure it's intentional to get you in the shop, but Tony absolutely refused to look up our service history and answer warranty questions prior to service visit. Rude, went from "no cost, free" to "full cost, $250." Battery warranties are pro-rated and based on how long since Toyota installed them. Bought 2 vehicles here, no more. More

Felipe tried to scam me and my family!!! 0 STAR! Scammers. Thieves. Liars. Don't EVER GO HERE FOR YOUR CAR MAINTENANCE! I ALMOST GOT SCREWED OVER BY FELIPE! What kind of ethics do they no 0 STAR! Scammers. Thieves. Liars. Don't EVER GO HERE FOR YOUR CAR MAINTENANCE! I ALMOST GOT SCREWED OVER BY FELIPE! What kind of ethics do they not have? Felipe Bibian, the service advisor tried to scam me out and lie to me that my tire alignment was off showing some technology that showed my car had some. Didn't even bother being nice or getting to know me, went straight for the sale and pushed into getting a throttle body intake service for my 2017 corolla. Showed me the pricing estimate and they were RIDICULOUSLY OVERPRICED!I've got sales experience and I knew right away something was fishy and fake. Luckily I called my original place I take my car in for maintenance in baytown Toyota and the service advisor told me he used to work there and that this location would shove sales and unnecessary expenses down customers pockets and wallets for them to shell out. Food for thought: do your homework on how much maintenance should cost for your vehicle. Shop around and find someone that isn't lying to your face and be friend the dealership and stay loyal to them. More

bad receptionist! My neighbor pass me their number, but he wasn't sure, I try to make sure if it is the correct number, but the line was cut off, I try many times aft My neighbor pass me their number, but he wasn't sure, I try to make sure if it is the correct number, but the line was cut off, I try many times after that, but I couldn't get through, then I realize that wasn't a bad cell signal, she rejects my calls every time after hangup on me! I called in this morning, but I have never received a callback More

Horrible Service Had appointment at 7:30 AM for oil change and minor alignment adjustment. Promised vehicle should be done around 9:30 AM. Was told around 10 that it w Had appointment at 7:30 AM for oil change and minor alignment adjustment. Promised vehicle should be done around 9:30 AM. Was told around 10 that it was driven test. At 10:35 was told it's still driven test! Did not get the vehicle back unil 10:55. Oh, they left plastic cover and paper mat for me to clean up. Talked to the service manager, his answer was "what the h3ll do you want me to do?!?" Take your money somewhere else, where they value you. More

Auto Nation Toyota Service Bad My new Prius V had a dent on the passenger side rear bumper. The service people were indifferent and kept my Brother waiting for two hours and did no My new Prius V had a dent on the passenger side rear bumper. The service people were indifferent and kept my Brother waiting for two hours and did not schedule the requested body work. We only got the estimate. The sales staff was just as slow about selling us both the Prius V and Prius C that my brother and I baught this last month. More

I recently brought my car in for it's second Toyota Care service service period which consisted of an oil and filter change and a multi-point inspection of the car and engine. The oil and filter change Care service service period which consisted of an oil and filter change and a multi-point inspection of the car and engine. The oil and filter change were performed correctly but the multi-point inspection lacked attention to detail in checking the tire pressure including the spare tire. During the cold weather temperature condition Houston has experienced, caused the tire pressure light on the on the instrument panel to come on and remain on. I checked the tire pressure on each of the wheels and it was 29 psi. The spare tire was low in pressure and after repressurizing all five tires including the spare to the recommended pressure, the low tire pressure indicator on the instrumentent panel went off. While this service oversite was not serious and did not cause a problem for my car, it's an indicator of a lack of attention to detail. I recommend that during the winter cold months in Houston, all car tires including the spare tire be checked for proper inflation pressure. More

The people at this dealership go above and beyond where customers and their vehicles are concerned! They do what they say they will do. If there is a change in anticipated work, they tell you before doin customers and their vehicles are concerned! They do what they say they will do. If there is a change in anticipated work, they tell you before doing the work and give you the cost upfront. They even provide warm cookies and ice cold water while you wait. More

Our salesperson Mike Smith was awesome. He found the car Our salesperson Mike Smith was awesome. He found the car we wanted and gave us a great price. The customer service team is great. They send you ema Our salesperson Mike Smith was awesome. He found the car we wanted and gave us a great price. The customer service team is great. They send you email reminders when service is needed, oil change, tune up etc. and they get you in out out with friendly service. More