AutoNation USA Centennial

WOMEN — WATCH OUT. I am a 26 year old women who went there to trade in my Volvo xc60 for a Toyota tundra. This experience was unacceptable, and I would not recomm I am a 26 year old women who went there to trade in my Volvo xc60 for a Toyota tundra. This experience was unacceptable, and I would not recommend this dealership to anyone, especially women. This place is extremely unprofessional, particularly in how women are treated. I arrived for a scheduled appointment to trade in my car and selected the vehicle I wanted in under two hours. Despite that, I was kept at the dealership from 1:00 PM until 7:30 PM before finally leaving. Below is a list of the behavior I experienced that I found unprofessional and misogynistic: • During my first interaction with the manager on duty, he introduced himself and, while I was seated at my sales associate’s desk, stated in a condescending manner that I would be rolling over negative equity and reiterated that I would not be receiving gap insurance, which I had already declined. He then took me into his office and briefly mentioned that gap insurance would add approximately seven dollars per month, but provided no meaningful explanation and dismissed my questions. I found the interaction highly unprofessional and misogynistic • My assigned sales associate was selling two vehicles at the same time, which caused long delays and a complete lack of attention. • The individual with tattoos also refused to clearly answer my questions and provided no explanation as to why I would need to register the vehicle locally when I am moving out of state within the month. - During my test drive, the salesperson asked me to stop at a gas station so he could buy an energy drink and spent the drive boasting about how many cars he had sold that month. • When I raised concerns about the excessive wait time (around hour five), the same manager stated that he had been wanting to go home since he arrived at work, completely dismissing my concerns. • I was sent off the lot with an empty gas tank. • I was never provided with my loan number or registration information and had to call to obtain it. During that call, Christian in finance was respectful and helpful; however, he stated that they recognized my name and asked what they could do to get me to take down the review I left. This alone shows they are aware of the issue. This experience was unacceptable, and I would not recommend this dealership to anyone — especially women. More

Top level professional dealership, with a great team and endless inventory to select from! Thank you again endless inventory to select from! Thank you again More

I purchased a 2014 Corvette from this dealership. My salesperson Eric was outstanding. He made sure the car was perfect and I understood how to use all of the controls. My salesperson Eric was outstanding. He made sure the car was perfect and I understood how to use all of the controls. More

This dealership is deceptive. I came in wanting to buy a car, and had a few questions about what they were offering me in regards to warranty, etc. Not only was the salesperson co I came in wanting to buy a car, and had a few questions about what they were offering me in regards to warranty, etc. Not only was the salesperson completely dismissive and rude, annoyed I was asking questions (and having used expletives, might I add), the general manager seemed to not care. Why would I put my money on something where I don’t have all the answers, let alone when there is a blatant disrespect for customers? More

Jose was upfront honest. He even told me that Autonation was horrible with trades when I was offered $1000 for a car that had a blue book value of $16000! He even told me that Autonation was horrible with trades when I was offered $1000 for a car that had a blue book value of $16000! More

Francis S. , my dealer, went out of his way to help us find the perfect vehicle. Francis at Centennial Autonation USA started to look at vehicles in their Hender , my dealer, went out of his way to help us find the perfect vehicle. Francis at Centennial Autonation USA started to look at vehicles in their Henderson site. We found our car there, Francis was able to drive us there and bring back the car to centennial site. Francis was professional, kind, funny, and never pushy. Francis was very informative. The next vehicle I buy will be from Francis Sinsuat. Thank you Francis. More

Had an amazing experience visiting this dealership super trustworthy and I really felt like I was being listened to. Found a car that met my needs. trustworthy and I really felt like I was being listened to. Found a car that met my needs. More

My experience at AutoNation Centennial was incredibly disappointing and disrespectful. Despite being pre-approved for a vehicle and ready to purchase, I was met with unprofessional and discriminatory tre disappointing and disrespectful. Despite being pre-approved for a vehicle and ready to purchase, I was met with unprofessional and discriminatory treatment, particularly by the Sales Manager, Robin, and Christina. I came to inspect the car I planned to buy, but the salesman withheld the keys, making it impossible for me to even look at the vehicle. Instead, it appeared they prioritized helping someone else, whose appearance seemingly aligned with what they deemed “more appealing.” When I inquired about another car, the salesperson—clearly annoyed by my presence—refused to provide the price, instead telling me to go outside in 48-degree weather to scan a QR code. The situation worsened when the salesperson admitted, in so many words, that I wasn’t acknowledged or helped because I “looked like a regular customer.” This was both insulting and degrading, as it suggested my appearance was the sole reason for the poor treatment. Even though I was accompanied by another AutoNation employee, they were treated poorly as well until their connection to the company was revealed. After years of positive experiences with other AutoNation locations, this visit was an unacceptable departure from the professionalism I’ve come to expect. The only bright spot was John in finance, who went out of his way to assist me after seeing how I was treated. However, the damage was already done. I left AutoNation Centennial feeling disrespected, discriminated against, and unwelcome. I will never return to this location, and I strongly urge others—especially those who don’t “look” like they have money—to avoid this dealership. More