AutoNation USA Denton
Denton, TX
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Title: Misleading Practices – Possible Pre-Existing Paint Issue Review: I purchased a 2025 Mercedes C300 from AutoNation USA Denton 45 days ago, advertised as fully inspected and clean, with a 90-day war Issue Review: I purchased a 2025 Mercedes C300 from AutoNation USA Denton 45 days ago, advertised as fully inspected and clean, with a 90-day warranty and $780 paint protection. When I went to sell/trade the car, the dealership suddenly raised a paint issue that I had never noticed before. The vehicle was never in an accident or repainted, so it’s unclear if they sold me a car with a hidden paint problem. Despite paying for paint protection, the dealership is using unfair tactics to avoid responsibility. Extremely disappointed and cannot trust their practices. More
Keeps buyers waiting way too long during process; adds pkgs without explaining & failing to mention they are optional; cannot contact financial advisers direct, & no return calls; need to give better expl pkgs without explaining & failing to mention they are optional; cannot contact financial advisers direct, & no return calls; need to give better explanations of add-ons. As a single senior, I felt taken advantage of. Benjamin (Sales person) was bery kind, eager to help me understand everything about the vehicle, made himself available even after the sale to assist. Kuddos to Ben! More
Amazing customer service and communication! Ben is a wonderful salesman who listens with no “dog and pony show” experience. I really appreciate not being “sold”. Ben is a wonderful salesman who listens with no “dog and pony show” experience. I really appreciate not being “sold”. More
Customer service was superb. Sam, Adrion, and Cody made this car buying experience so smooth. The car we bought was 2018, but looked and drove brand new. They were able to expla Sam, Adrion, and Cody made this car buying experience so smooth. The car we bought was 2018, but looked and drove brand new. They were able to explain what made them different from the other competitors. In 2 hours we were done with purchasing. We also were able to bring the car back to be transported to an another state. I definitely would go back to buy another car. More
I recently had the pleasure of working with car sales representative Singh, and I can confidently say that it was a fantastic experience. From the very beginning, Singh demonstrated a high level of profe representative Singh, and I can confidently say that it was a fantastic experience. From the very beginning, Singh demonstrated a high level of professionalism, making the entire process smooth and enjoyable. He maintained excellent communication throughout, keeping us updated at every step. His knowledge of the vehicle and willingness to answer all our questions truly set him apart. I highly recommend Singh to anyone in search of a car! More
I purchased a 2018 BMW 430i Cabriolet from AutoNation USA Denton in April 2025, reassured by their promise of a 125-step inspection and the option of additional warranty coverage. The sales process itself wa Denton in April 2025, reassured by their promise of a 125-step inspection and the option of additional warranty coverage. The sales process itself was smooth and professional. Unfortunately, within just 35 days I faced nearly $6,000 in repairs: a failed oil filter housing, collapsed engine mounts, spark plugs, and a malfunctioning trunk cover for the convertible top. To make matters worse, the warranty I purchased did not cover these major issues—leaving me fully responsible for the costs despite AutoNation’s assurances of quality and protection. For a vehicle supposedly inspected and certified, this experience was both disappointing and costly, and it significantly undermines the dealership’s credibility. I also kept the management team informed throughout the process, but I did not receive any meaningful guidance or support. More
Sing our salesman and sales manager along with. GM and Finance and insurance were all absolutely professional, Friendly and a Joy to deal with purchasing s car! Top Notch in my opinion, t will se GM and Finance and insurance were all absolutely professional, Friendly and a Joy to deal with purchasing s car! Top Notch in my opinion, t will send them everyone I know who needs a car. I will buy here again and again. This place is extremely no hassle even with a challenging deal, More

