AutoNation USA Phoenix Avondale

I would strongly caution anyone considering purchasing a vehicle from this dealership to proceed very carefully. During the sales process, I was clearly promised that the roof and bumper on the vehicle vehicle from this dealership to proceed very carefully. During the sales process, I was clearly promised that the roof and bumper on the vehicle would be repaired if I moved forward with the purchase. After taking the car home, I discovered additional serious issues including seatbelts that did NOT properly lock or recoil, which is a major safety hazard. No vehicle should ever be sold in that condition. I also experienced problems with the air conditioning system that were supposed to be covered, yet nothing was addressed. Over the following week, I made multiple attempts to contact the dealership and was repeatedly ignored. Calls were not returned, and there was little to no communication. When I finally reached the sales manager, instead of taking responsibility or offering to correct the safety concerns and promised repairs, I was immediately told to just return the vehicle. That response was both unprofessional and alarming, especially after being sold a car with safety-related defects. While the deal was ultimately unwound, the entire experience showed a serious lack of integrity, accountability, and customer care. Selling a vehicle with faulty seatbelts and then failing to follow through on promised repairs is unacceptable. I was Scammed! Do your homework, ask for EVERYTHING in writing, and get a thorough inspection before buying from this dealership. Do not trust verbal promises here!! More

Tony was great! Bill in finance was also very helpful. I love my new car! Bill in finance was also very helpful. I love my new car! More

Quick service and was ok with me not buying packages. They didn't push it all all They didn't push it all all More

Nathaniel Ortega was the most amazing associate I've ever dealt with! so kind and transparent I would buy another car from him in a heartbeat! dealt with! so kind and transparent I would buy another car from him in a heartbeat! More

Carolyn was a very good help and respectful she was patient with me whole time. patient with me whole time. More

Carolyn is knowledgeable, friendly, and always provides top-notch service with a smile and great attitude! top-notch service with a smile and great attitude! More

Carolyn was very friendly and helpful. She made the process flow seamlessly. It was a good experience. She made the process flow seamlessly. It was a good experience. More

Carolyn was amazing. No one else that I would trust to buy my car for a good fair price. No one else that I would trust to buy my car for a good fair price. More

Needed to sell one of our vehicles so we reached out and worked with Carolyn. She was awesome. The entire process was seamless and easy. We were very pleased with the service we received and had a great exp worked with Carolyn. She was awesome. The entire process was seamless and easy. We were very pleased with the service we received and had a great experience. Thank you again Carolyn. More

Purchased my 2023 Kona love my car but dealership has a lot to be offered. Never got my plates had to go to mdv and pay a fee. I have no contract or warranty papers. Where suppose to be sent to me. Had to lot to be offered. Never got my plates had to go to mdv and pay a fee. I have no contract or warranty papers. Where suppose to be sent to me. Had to make to many calls after my first month payment waa due to get who financed my car. I was told I had 100,000 mile warranty and today I sit at the dealership being told 3 yr 75,000 miles. They were so happy to get my $5000.00 down. Unless they can step up now I'd never shop here again. More