AutoNation Volkswagen Las Vegas - Service Center

The service representative (forgot name) was the best rep that went and beyond my concerns on my car. He squeezed my 2019 Tiguan to have the battery replaced in less than two hours. that went and beyond my concerns on my car. He squeezed my 2019 Tiguan to have the battery replaced in less than two hours. More

The service shop goes truly above and beyond to provide excellent service at a time where everything is over booked and under staffed. Even though appointments are booked through the end of the year they t excellent service at a time where everything is over booked and under staffed. Even though appointments are booked through the end of the year they took my car on the spot and got what needed done in a relatively fast time all things considered and even gave me a discount on the final bill. More

Mark was very helpful, fast, friendly and professional. I needed an oil change and I had an appt for December but he went ahead and squeezed me in ! I needed an oil change and I had an appt for December but he went ahead and squeezed me in ! More

Charlotte was the best , while no one else seemed to see me at all , Charlotte was very personable and realistic in her approach . As a manager myself I can respect that . Her follow up and customer servic me at all , Charlotte was very personable and realistic in her approach . As a manager myself I can respect that . Her follow up and customer service were flawless. Please recognize her as I get a feeling that she is the go to person , the way she steps up in any situation while others seem to shy away. If I did have another service issue I would only go there on the days she was working . Thank you Charlotte More

Excellent customer service 👏 👌 👍 😀 every one very friendly i loves Volkswagen 💘 ❤ cars specially dealers very nice and God bless Volkswagen 🙏 company and dealers friendly i loves Volkswagen 💘 ❤ cars specially dealers very nice and God bless Volkswagen 🙏 company and dealers More

This is my 3rd VW. First one, I drove 13 years. 2nd, I drove 12 years. This one I have had for 7 years. The hardest part of owning a VW the first 20 years was finding honest, competent repair shops. Seven drove 12 years. This one I have had for 7 years. The hardest part of owning a VW the first 20 years was finding honest, competent repair shops. Seven years ago, I walked into Auto Nation on West Sahara. I have always had great service & service writers from that moment on. I appreciate that the General Manager on site is a woman - a woman with 40+ years of experience. I have also had excellent info & conversations with Jay, in the Parts Department. I highly recommend this location. More

Always nice and helpful! I love that they don’t hound me about buying/selling my car like other places while I get work done. Charlotte was able to get me in and out pretty quickly as a walk in, considering about buying/selling my car like other places while I get work done. Charlotte was able to get me in and out pretty quickly as a walk in, considering they’re booked out for a few months. The only service shop I trust to get things done quickly And efficiently More

Jeffrey Lopez is one of your best workers, he knows very well what is customer service and helping others is his mission, Jeffrey thank you very much for your valuable help. well what is customer service and helping others is his mission, Jeffrey thank you very much for your valuable help. More

So far this has been the worst service I've encountered in 50 years of buying cars. Would never recommend this dealer. Have had issues with the car from the moment I purchased it and was told I couldn't ge in 50 years of buying cars. Would never recommend this dealer. Have had issues with the car from the moment I purchased it and was told I couldn't get a service appointmeny for 6 weeks. When I went to the appointment they said only 1 qualified person at the dealership could work on my car ( ID.4) No loaner available...Said they'd have it several days. Still not resolved. More

Wait in the dealer is too long. No shuttle service or Wait in the dealer is too long. No shuttle service or rental car is available. It Took one full week+ to get back my car. How people supposed to c Wait in the dealer is too long. No shuttle service or rental car is available. It Took one full week+ to get back my car. How people supposed to commute? More