AutoNation Volkswagen Las Vegas - Service Center

Very helpful and friendly. Offered water and coffee. Comfortable relaxing area. The Employees made me feel like family. Comfortable to come back for any service that I need and I feel that I will be i Comfortable relaxing area. The Employees made me feel like family. Comfortable to come back for any service that I need and I feel that I will be in good hands dealing with them. Thanks for the Experience More

Charlotte was great at getting me checked in and out on time. She knew I had to leave to pick up my daughter from school and had everything wrapped up and ready to go when I walked in. time. She knew I had to leave to pick up my daughter from school and had everything wrapped up and ready to go when I walked in. More

Mark has been by service manager for several years and I will not tale my car anywhere else. On this last appointment I had a dead battery (anyone living in Las Vegas knows that 2 years is about the most yo will not tale my car anywhere else. On this last appointment I had a dead battery (anyone living in Las Vegas knows that 2 years is about the most you can expect from a battery) and Mark got my car in and out in under 24 hours. Friendly, knowledgeable, professional, and efficient. What else could you ask for? More

The whole team were great. They were very busy that day but they were able to squeeze me in to do the service. Great customer service. but they were able to squeeze me in to do the service. Great customer service. More

Best Coustoumer service ,Friendli people ( Mark) and professional.Good price professional.Good price More

It is a clean facility, with a very helpful staff. There's a nice waiting area with coffee and water available for free. Would recommend. There's a nice waiting area with coffee and water available for free. Would recommend. More

I had hit a curb and 'lost' a tire. Charlotte made it easy to replace and also checked the whole car. I am now a 'new' customer! easy to replace and also checked the whole car. I am now a 'new' customer! More

my car was in to fix same problem 3 times, ECP light came on while using cruise control, fortunately have a pretty good extended warranty. 1st was update computer ($400), lasted to get me home 60 miles, next on while using cruise control, fortunately have a pretty good extended warranty. 1st was update computer ($400), lasted to get me home 60 miles, next day leave for work it comes back on, taken back now need check fuel system, replaced all 4 fuel injectors ($2600), w/in 3 miles the EPC light came back on. now something internal of motor, motor ran perfect no noises, roughness and still very responsive. told can tear it apart but probably won't see the problem. VW would only pay 60% and having extended warranty pay 40%, however was told extended warranty wanted the $2600 back for fuel injectors since didn't fix problem (haven't called warranty to confirm as of writing review). so to get car, paid it, engine still breaking (only have under 500 miles in a week), doesn't seem to have same response in performance, fuel mileage a bit lower. looked to sell the car and would only give me $14,000 to buy outright. i would put money on it that they would list it on lot for $23,000 since has new create motor from VW considering a new GLI is $32k. considering was at the shop almost 2 months, they would have cleaned inside making look new complimentary, the outside was washed. maybe if they would give back the $2500 be ok with it, then be able get new tires, wheel alignment. previous services like oil changes been ok, but seemed to take long time with appointments. i would sell it to a private person first for $14k before dealership, carfax places a value of $17,070 for the car due to condition and maintenance been kept up to date. More

Charlotte is amazing and is the main reason we keep coming back to the dealership. Service Dept (cleaning the car) is still horrible. My car was not washed again for some reason. I didn't have the t coming back to the dealership. Service Dept (cleaning the car) is still horrible. My car was not washed again for some reason. I didn't have the time to wait again as over the past few years many times I receive my car back more dirty than when I have dropped it off. This is a serious issue and makes my wife and I (both have VW's) not want to go back. Again, Charlotte is AMAZING! More

Great dealership who cares about their customers! Mark always look out for me. He goes the extra mile. always look out for me. He goes the extra mile. More