AutoNation Volkswagen Las Vegas - Service Center

Stay away! The only reason I haven't sued them is because there is a helpful sales guy, Robin. If it wasn't for him, they would deserve zero stars. Their service The only reason I haven't sued them is because there is a helpful sales guy, Robin. If it wasn't for him, they would deserve zero stars. Their service department is a combination of incompetence and dishonesty. I had my jetta towed in for what should have been an easy 3 hour job, but after a week later they gave me the car back and I ended up stranded again because of the same issue only 2 hours after picking it up from the service department... Janine, the service manager, has no management or customer service skills. My car still has issues that I think are related to those terrible repairs and I am still waiting for the reimbursement check that they promised. Between the fact that VW lead me to believe I was buying a "green car" that is actually polluting 10 to 40 times what the EPA allows and the fact that their local "reputable" dealer is dishonest, I decided that while this is not my 1st VW, it will be my last. More

Nightmare Dealer This dealer takes no accountability for their actions. I had multiple reoccurring issues which now has resulted in major problems for my VW. The deale This dealer takes no accountability for their actions. I had multiple reoccurring issues which now has resulted in major problems for my VW. The dealer was sloppy in dealing with matter & refused to accept responsibility. Terrible service. More

Perfect Great Job, I was verry happy with my service, they give me a rental car, the car was fix the perfect. The Gm can ask if i need anything, in furture i Great Job, I was verry happy with my service, they give me a rental car, the car was fix the perfect. The Gm can ask if i need anything, in furture i will car there again the personal touch is everthing.. More

Estimate to do service was almost $4000 for timing belt, electrical sensors, and other misc. service. Findlay did the same list for $1400. They said my beetle couldn't be aligned without new strut bushings, electrical sensors, and other misc. service. Findlay did the same list for $1400. They said my beetle couldn't be aligned without new strut bushings, but Findlay said they were fine and able to align. I don't like overpricing and lies. More

DESERT v.w. 6375 W. Sahara LV. NEV. I have had the DESERT v.w. 6375 W. Sahara LV. NEV. I have had the pleasure of dealing with Chad Bartel for the service of my vehicles for several years. Chad has DESERT v.w. 6375 W. Sahara LV. NEV. I have had the pleasure of dealing with Chad Bartel for the service of my vehicles for several years. Chad has always exhibited a professional and curtious demeanor when dealing with me. Each and every time I have come into the Service Department I have been treated with the utmost respect and have been made to feel as if I am his top priority, whether it was for a simple oil change or a more complex problem. He has always gone out of his way to make sure that I am satisfied with the job performed, going above and beyond the normal duties of a Service Advisor. When Chad knew that I was considering purchasing a new vehicle he introduced me to Danielle Karp-Olknine in the Sales Department and it was through her that I purchased a new 2011 VW Jetta TDI in October of 2011. My vehicle is always clean and presented to me as if it was coming off of the showroom floor for the first time. I would and have recommended Desert VW Service Department to my family, friends and co-workers and will continue to do so. I have complete faith and confidence that Chad Bartel will make sure that my vehile is cared for as if it was his own. Chad Bartel is a true professional in his field. Sincerely, Henry Wheetley More

We actually had to come in for a service along with a trade in on two of our VW's. The service team at VW are amazing Roland Wheaten, and Mark Gillmore are always there to help assist with all of our nee trade in on two of our VW's. The service team at VW are amazing Roland Wheaten, and Mark Gillmore are always there to help assist with all of our needs. They take the time to listen to any and all problems we may be having with our cars. They are always willing to do their best to get things done as fast and acurate as possiable. They couldnt make our visit at VW any easier. The staff at Desert VW always puts us at easy knowing we will always be taken care of with the out most professionalism and respect. The sales team at VW is amazing as well we have been dealing with Tom O'Malley and Farris Gunning for years now when it comes to buying vehicles and there is no one out there that we would rather go to. Both men are very patient, and aare out to make sure you are happy, not like many sells guys/managers who only try to sell you. By far this dealership is one of the best and only dealerships i will go to when it comes to purchasing or servicing our cars. More

I own a 2009 VW Routan 4.0L SEL Premium with the Sachs/Novimat Self Leveling Suspension. The rear passenger side is leaking and I took it in to the Volkswagen dealership (Desert Volkswagen, W. Saha Sachs/Novimat Self Leveling Suspension. The rear passenger side is leaking and I took it in to the Volkswagen dealership (Desert Volkswagen, W. Sahara, Las Vegas) to replace it under warranty. The service department's answer: Oil seepage around shocks is normal. This statement came after they inspected the Nivomat Self Leveling Suspension visually! They didn't even test it under load condition. I contacted a Volkswagen NA customer care advocate and didn't get support there either. Thanks Volkswagen -great support and warranty. 04/26/2011 Update: I got contacted by David the GM at Desert VW and from there on everything went realy smoth. He set up an appointment with a VW technical qualtity engineer, himself and me on 04/26/2011. My problems with my Nivomat self leveling suspension (rear) are in the process off getting solved (parts need to get in before they can exchange them on my car). I learned somthing too: I should have talked to the manager instead of leaving frustrated with the service department's response or trying to get it solved with a VW NA customer care advocate. It looks to me that VW dealerships have it a bit harder to justify a replacement of a faulty part under warranty - that's something I didn't know coming from bimmers. I got under the impression that the service department ignored my problem under warranty. Thanks again David for contacting me, giving the chance to show the problem to the VW quality engineer (great guy btw) and find this solution. Based on the new experience and outcome I've adjusted my review rating More

The Desert Volkswagen Service Manager was very friendly and helpful. After having a very bad experience with another Volkswagen dealer, my wife and I were pleased to discover that all dealers are not the s and helpful. After having a very bad experience with another Volkswagen dealer, my wife and I were pleased to discover that all dealers are not the same. Our car was fixed properly and we were not charged a penny. We will be loyal customers to Desert Volkswagen in the future. More