AutoNation Volkswagen Mall of Georgia

I was going to purchase a vehicle, same day. It simply would come down to the aesthetics and overall “feel” once I drove 400+ miles to the dealership. My coordination was on-point. Had my fi It simply would come down to the aesthetics and overall “feel” once I drove 400+ miles to the dealership. My coordination was on-point. Had my financing in order… USAA would cut the check, easy-peesy. In my mind… it couldn’t get easier than me. 2 hours prior to arriving the other “option” was sold… That was disappointing but I’m nearly there … so ok, then. The original finance fella had already left for the evening (ok, that’s fine too) … as I entered the office I was told (not asked) that the individual finalizing me was “in training”. Ugh. It’s dark. A lil past 8pm I don’t mind that training is necessary, but not tonight. I was out of state, tired, and with less than a hour before the dealership closed it should’ve been common sense to have a veteran. Ok, that happened. I looked in my vehicle and asked where my “mats” were… it’s specifically engineered for bmw and not readily available for purchase. I was told that they would be placed after the “detailing” which would occur shortly. Ok, got it. As it turns out… both front mats were missing, the two back stem valves on the tires were missing & the back half of the vehicle wasn’t vacuumed because residual animal hair on a mat was there. My contention is the lack of attention to detail & the notion of misappropriation towards training on a customer who is both exhausted & disappointed (insert other car sold here). I did my part. Practically had the e-check in hand… I didn’t even negotiate the price or ask for a courtesy discount because of the lack of car reservation that I was promised. So… this was a first & last in terms of experience @ this dealership for me. The Salesman was nice… but it’s like the garnish on a meal (it counts) but the things that matter to me… well… those matter. More

Had a great experience working with this dealership! The staff was friendly, honest, and made the process smooth from start to finish. No pressure, just helpful service and a fair deal. Highly recommend The staff was friendly, honest, and made the process smooth from start to finish. No pressure, just helpful service and a fair deal. Highly recommend! More

Experience was great everyone was professional and helpful. Got me a great deal on a Taos I recommend this dealership of your in the north east area of Georgia helpful. Got me a great deal on a Taos I recommend this dealership of your in the north east area of Georgia More

Traveling from out of state, our VW Golf was towed to this location on Sunday with a suspected serpentine belt issue. People were nice, but having to wait 2 - 3 weeks for a service tech to even to look a this location on Sunday with a suspected serpentine belt issue. People were nice, but having to wait 2 - 3 weeks for a service tech to even to look at the problem was impossible for us. Had it towed to another VW repair shop. Gave a 2-star because they were nice, but 2 - 3 week wait to get a diagnosis was ridiculous. More

Had a pleasant car buying experience here. Dino, Grace, Amir and Sung all were pleasant, knowledgeable and efficient. Happy customer here! Dino, Grace, Amir and Sung all were pleasant, knowledgeable and efficient. Happy customer here! More

I have a very good experience with this dealership as to the services rendered with my vehicle. They are very professional and very efficient. the services rendered with my vehicle. They are very professional and very efficient. More

First time ever at Volkswagen showroom and found amazing service by Mr. Asmir. Planing to get next car from the same dealer Tufail Ahmad service by Mr. Asmir. Planing to get next car from the same dealer Tufail Ahmad More

I like the dealership and the service agents. Always friendly and can easily grab a shuttle if needed. Always friendly and can easily grab a shuttle if needed. More

I am not one to leave reviews but after my experience with my AutoNation Volkswagen this needs to be know. We had a Great experience buying our first ever Volkswagen. 2022 Tiguan SEL-R is a great vehic with my AutoNation Volkswagen this needs to be know. We had a Great experience buying our first ever Volkswagen. 2022 Tiguan SEL-R is a great vehicle minus a few issues. That's where the GREAT experience stopped. So the "Lane assist not available" has been a major issue since buying the car. It will beep every few seconds for hours. No matter what we do it will not stop, cleaning window, camera, nothing. We took the car in to repair this issue where the replaced the steering wheel and reset the radio as the radio would at times just say "loading" but would never actually load. So, the service tech called and said the car was ready and we could pick it up in the morning. We asked for it to be washed while it was there, which they usually do anyway. Drove an hour and 25 minutes and the car was not ready, with no call or anything. This happened two days in a row and the car never saw the carwash. However, being a 23 years retired Army Soldier I took it with a grain of salt even though I was pretty frustrated. The issues were fixed for about a year and the lane assist dinging started again. Here is where my issue is. I cannot get anyone to return my calls about this issue. Not the service manager, not the sales manager, not the dealership leadership, no one. Lots of undelivered promises on their website about customer service. The sweet girl who answers the phone always promises someone will get back with me. I am a simple person but this is crazy to the point that we are about to trade in this vehicle for something else. We were so excited to have a Volkswagen and still are but after this issue with the lane assist and even more the poor, nonexistent communication with dealer leadership has taken it course. So, buying experience was great but that is where it ended. More

My Wife and I were impressed with the Gentlemen that assisted us with our purchase. Mr Jeffery Godwin , the Sales Manager, met us on our arrival and had our Sales Person, Mr Sami Khaleqdad help us look assisted us with our purchase. Mr Jeffery Godwin , the Sales Manager, met us on our arrival and had our Sales Person, Mr Sami Khaleqdad help us look at the vehicles we were interested in. Sami was awesome in helping us decide on our Tiguan, taking My Wife on her test drive, explaining the options available, and helpful with negotiating a price. Mr Song Hong worked with us on finalizing the paperwork and got a great deal and interest rate we felt comfortable with, throughly explaining each step. If you are thinking about a new VW purchase, We highly recommend Autonation VW Mall of Georgia! More