AutoNation Volvo Cars San Jose - Service Center

The service of my Volvo XC90 was very fast and efficient through my service advisor, Harvey. When the car was ready for pick-up, Harvey wasted no time contacting me. Upon arrival, Harvey had car re-washed b through my service advisor, Harvey. When the car was ready for pick-up, Harvey wasted no time contacting me. Upon arrival, Harvey had car re-washed bc it was still dirty. More

Service excellent. I had 2 tires replaced and an alignment done. They ensured the tires were matched to my other two tires to reduce wear. Took one day to get the new tires. It was a busy day but th alignment done. They ensured the tires were matched to my other two tires to reduce wear. Took one day to get the new tires. It was a busy day but they were able to schedule first thing in morning and I was back on the road in 2 hours. More

Service Advisor Sang Nguyen was excellent. Professional, courteous, timely and most important got the work done in less than an hour including a complimentary car wash ! courteous, timely and most important got the work done in less than an hour including a complimentary car wash ! More

Great service, Super friendly and professional staff from the initial appointment booking to the completion and all communication steps in between. The service was completed in less than a full day which was the initial appointment booking to the completion and all communication steps in between. The service was completed in less than a full day which was so convenient for our schedule. Thank you so much for making this experience great. We loved getting our car back in great shape. Thank you. More

Professional service managers. The quality of service always exceeds my expectations. Great communication, on time service, clean cars and helpful advice round out the experience. always exceeds my expectations. Great communication, on time service, clean cars and helpful advice round out the experience. More

This is with regards to their service . I dealt with Dennis. Clearly communicated what shall be done and how long does it takes . I was in and out in no time both for the drop off and the car pick up. Dennis. Clearly communicated what shall be done and how long does it takes . I was in and out in no time both for the drop off and the car pick up. Precise communication and actions combined with preset expectations earn him the 5 star . Got the car well washed even though I brought it with bike racks mounted on the roof and told them that I do not expect them to wash it. Overall great experience. I have purchased two Volvo's at this dealership as well and dealt with Ardavan Gahssemi , who was also spot on I called agreed on price and collect the vehicle. More

The service from this dealership was great with high quality and professionalism. The service scheduling is convenient to customer. Service was super from Jamie. One thing I noticed that service depar quality and professionalism. The service scheduling is convenient to customer. Service was super from Jamie. One thing I noticed that service department employee did not wear masks in the office area when talking with customers although the Santa Clara county recommended masks inside the building (a recent COVID policy change, 2 days ago). Hope they can follow the most updated COVID guideline. More

All I can say is this dealership was amazing. Customer service top notch. Joe in parts dept.very helpful,5 star quality service.jayme in service dept ,another 5 star customer service...I had to buy a new service top notch. Joe in parts dept.very helpful,5 star quality service.jayme in service dept ,another 5 star customer service...I had to buy a new key,and have it programmed, and towed to dealership the car was so dusty dirty on the outside these amazing people washed my car spotless, if that isn't quality service I don't know what is .....thank you all it made my day!!!! Richard bebee More

The sales department is lovely. However, the services department is atrocious. The WORST customer service I have EVER experienced. If I could return my car to avoid coming to this service department I wo department is atrocious. The WORST customer service I have EVER experienced. If I could return my car to avoid coming to this service department I would.... I might even pay for them to take my car back... It's THAT BAD.. if I could give negative stars I would. They don't even deserve one star.... More