I stopped into Autohaus looking for an ML 350 for my wife. The particular car was in the shop getting certified and not available to see. I was given information on it which included a printed paper with the entire price which included all fees and taxes.
The next evening I brought my wife to look at it. On arrival, the first thing we inspected was the rear lift-gate which didn't work and made scratching and grinding noises. Supposedly it was in the shop getting certified earlier? Based on the original tires and lift-gate situation, the Certification appeared to be "pencil whipped".
The test drive went well but shortly after leaving the dealer, the low fuel light came on.
Upon return and sitting down to complete the paperwork, Phillip the salesman pointed out the price had been increased since yesterday. Also, he had transposed the mileage and price so the car was actually $36,000 total and not the $33,140 we had agreed on. The car had 30,850 miles on it.
Phillip had also implied earlier the price included two extra years of warranty and service, now he told us it was an additional $3495. On my total price paperwork, he wrote "two additional years of maintenance".
After wasting a long drive to see it, there was no choice but walk away from the deception and the condition the car was in. Why would I pay thousands extra just to have to get it fixed on my time?
As a retired military General Officer and pilot, I had to be on a plane early the next morning.
Thanks Autohaus for totally wasting our time with your lousy "certified maintenance" and deceptive sales tactics.
We assumed the dealer was honest and would abide by the integrity tenants listed on their web site under the heading "Why Choose Autohaus on Edens"? They failed to do that.
Additionally, I never received a follow up from the general manager like I have at other luxury car dealers in the past.
Maybe they could make you feel good and you would overlook their wise guy shenanigans. Maybe you don't mind being deceived, wasting money, and possibly overlooking ethics, but not me.
The best advice to anyone looking to buy a car there is CUSTOMER BEWARE..