Tom Lood
Tom Lood at Autohaus on Edens
Refer Me

Tom Lood

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
622 Reviews

I have enjoyed 22 years of working as a Mercedes Benz rep and helping people. The genuine feeling of satisfaction after knowing you have helped people needing assistance and being able to put a smile on their face that is priceless.

Dealership Experience

11 yrs, 8 mos

Industry Experience

36 yrs, 3 mos

4.9

622 Reviews

Write a Review

622 Reviews of Tom Lood

April 25, 2024

Dealership Rating
Employee Rating

From Sales to Service, the employees at autohaus are great and care a lot of their customers. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 20, 2024

Dealership Rating
Employee Rating

Everyone was very nice and helpful. The whole process went very smoothly. Michal was a pleasure to work with. He was very honest and not pushy at all. More

by WAS1119
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michal Regulski, Damien Galvin

April 19, 2024

Dealership Rating
Employee Rating

I want to thank up for your time ang letting me no the problem I have with my car say strong bother More

by faslang65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 17, 2024

Dealership Rating
Employee Rating

Great service. Tom Lood is always very helpful and takes time to explain any service or repairs needed. More

by TOMBLVD
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

April 12, 2024

Dealership Rating
Employee Rating

Always welcoming and pleasant, I received concerned and helpful assistance. They are also very thorough in service and explanations. More

by SUZIEKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

April 11, 2024

Dealership Rating
Employee Rating

Tom Lood was amazing when our windshield needed to be replaced. Great communication from the dealership & great service! More

by Lisilabunski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 08, 2024

Dealership Rating
Employee Rating

Tom Lood has always been a great communicator and alway has a smile! He has been wonderful to work with over the years. More

by KLANE847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 08, 2024

Dealership Rating
Employee Rating

Tom was excellent in the service department-- so attentive and helpful. I so appreciated his help and responsiveness! More

by INFO@AMERIFLON.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 08, 2024

Dealership Rating
Employee Rating

Great service, always on time and on point. They provide service that is above and beyond make Autohaus the place to go. More

by SAMUEL.FIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Oleg Shmuylovskiy, Ken Dunaway

April 05, 2024

Dealership Rating
Employee Rating

Very professional, knowledgeable, And the lounge is always stocked with water bottles, bagels and good coffee. Very welcoming, from drop off to pick up. More

by Danielaana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1
...

Dealership Inventory (217 Vehicles)

new 2024 Mercedes-Benz GLB 250 car, priced at $55,590
2024 Mercedes-Benz GLB 250
new
Gray exterior
Automatic
All-wheel Drive
new 2024 Mercedes-Benz C-Class car, priced at $63,875
2024 Mercedes-Benz C-Class
new
Gray exterior
Automatic
All-wheel Drive
new 2024 Mercedes-Benz GLA 250 car, priced at $52,665
2024 Mercedes-Benz GLA 250
new
Polar White exterior
Automatic
All-wheel Drive
new 2024 Mercedes-Benz GLA 250 car, priced at $50,375
2024 Mercedes-Benz GLA 250
new
Silver exterior
Automatic
All-wheel Drive
used 2024 Mercedes-Benz GLE 450 car, priced at $72,765
2024 Mercedes-Benz GLE 450
used
Twilight Blue Metallic exterior
Automatic
All-wheel Drive
new 2024 Mercedes-Benz GLB 250 car, priced at $51,325
2024 Mercedes-Benz GLB 250
new
Black exterior
Automatic
All-wheel Drive