Autonation Hyundai Carlsbad

I owned Lexus and Acuras for last 15 years dealer needs to visit those dealerships to get customer service. Arrived 1st in line at 7:30 AM for 15,000 mile oil change, left at 11:00. Quoted 1 1/2 to 2 hours to visit those dealerships to get customer service. Arrived 1st in line at 7:30 AM for 15,000 mile oil change, left at 11:00. Quoted 1 1/2 to 2 hours, no updates throughout . In my opinion Dealer has a problem way tooo many cars not enough employees or space for cars or customers. Car has been great so far dealer is a major disappointment. More

They were amazing and made the process super easy. They answered all questions we had. They answered all questions we had. More

I started going to hyundai autonation carlsbad because hyundai escondido is the worst possible service I have ever encountered. Although its very small, their customer service is considered to be exceptio hyundai escondido is the worst possible service I have ever encountered. Although its very small, their customer service is considered to be exceptional. I had an opportunity to work with Madisen and she did an amazing job providing the best possible customer service. We had some hiccups along the way. I came in for an oil change and found out that my hyundai santa cruz needs an oil pan reseal. It will take longer than expected. Hyundai will provide lyft or uber within 10 or 15 miles. My address is more than that. They have provided me with a rental car without me asking. I also, left my house keys and she waited for me. Madisen, you are one of a kind. As I said before, I cannot thank you enough. You have provided the best possible service I can imagine. More

The team at Carlsbad really helped our family finance our first car with tact and care! first car with tact and care! More

They were a friendly and down to earth dealership that was eager to be helpful while buying the car and after the purchase was eager to be helpful while buying the car and after the purchase More

Great dealership who are customer centered, no pressure, honest, and provide excellent follow-up. I like their approach. honest, and provide excellent follow-up. I like their approach. More

My experience at Hyundai Carlsbad was absolutely awful. I called ahead to make the process as smooth as possible, yet when I arrived, the car wasn’t ready. I had already secured financing through my credit I called ahead to make the process as smooth as possible, yet when I arrived, the car wasn’t ready. I had already secured financing through my credit union, but they still dragged me through their entire financing process for no reason. To make things worse, I ended up waiting 3.5 hours for the entire ordeal to be completed. The dealership was clearly understaffed with a lack of knowledge—so much so that they had to call someone from another location just to have me sign a tablet for documents. The car I purchased was a Tesla with only 9% battery. They didn’t know how to charge it, didn’t have the right equipment, and basically left me to deal with it. I had to drive it to a Supercharger and pay out of pocket to fully charge it. No compensation, no apology—nothing. The whole experience was disorganized, inconvenient, and completely unprofessional. I would never recommend Hyundai Carlsbad to anyone. More

We had an amazing experience with Tammy! Tammy called me the morning of our appointment to gather some details and ensured the model (Palisade) we wanted to look at would be pulled up when w Tammy called me the morning of our appointment to gather some details and ensured the model (Palisade) we wanted to look at would be pulled up when we got there, and it was! Tammy was friendly, knowledgeable, and took the time to understand our needs. She went above and beyond by checking other dealerships, and ultimately got us a great deal on a vehicle you had in stock at your location. We couldn't recommend Tammy, and the team at Carlsbad Autonation more! Absolutely fabulous! More

I had a very pleasant experience at the Hyundai dealership in Carlsbad. The salesman was knowledgeable and respectful. I appreciated the fact that he showed me all the details about the car before dealership in Carlsbad. The salesman was knowledgeable and respectful. I appreciated the fact that he showed me all the details about the car before I took a test drive and did not put pressure on me to make a purchase The same day. More