Autonation Hyundai Carlsbad - Service Center

I owned Lexus and Acuras for last 15 years dealer needs to visit those dealerships to get customer service. Arrived 1st in line at 7:30 AM for 15,000 mile oil change, left at 11:00. Quoted 1 1/2 to 2 hours to visit those dealerships to get customer service. Arrived 1st in line at 7:30 AM for 15,000 mile oil change, left at 11:00. Quoted 1 1/2 to 2 hours, no updates throughout . In my opinion Dealer has a problem way tooo many cars not enough employees or space for cars or customers. Car has been great so far dealer is a major disappointment. More

I started going to hyundai autonation carlsbad because hyundai escondido is the worst possible service I have ever encountered. Although its very small, their customer service is considered to be exceptio hyundai escondido is the worst possible service I have ever encountered. Although its very small, their customer service is considered to be exceptional. I had an opportunity to work with Madisen and she did an amazing job providing the best possible customer service. We had some hiccups along the way. I came in for an oil change and found out that my hyundai santa cruz needs an oil pan reseal. It will take longer than expected. Hyundai will provide lyft or uber within 10 or 15 miles. My address is more than that. They have provided me with a rental car without me asking. I also, left my house keys and she waited for me. Madisen, you are one of a kind. As I said before, I cannot thank you enough. You have provided the best possible service I can imagine. More

Took my car in for an oil change and was overcharged for parts. After bringing it to the attention of multiple employees including the service manager, I have waited months now with no reimbursement. When y parts. After bringing it to the attention of multiple employees including the service manager, I have waited months now with no reimbursement. When you call the dealership, it is almost impossible to get anyone to answer the phone. Complete lack of customer service! Totally unprofessional business practices. Do not take your car to these people or spend any money there! I will never go back again. More

Parking is always a challenge there. Easy to hit cars. The Waiting facilities are comfortable. Easy to hit cars. The Waiting facilities are comfortable. More

So professional, courteous and prompt doing a recall job on my 2013 Hyundai Elantra! Would definitely recommend this dealership on my 2013 Hyundai Elantra! Would definitely recommend this dealership More

Don’t ever bring your car at this place for service. We brought our car here on June 28. 2024 to be serviced, we never got any text or phone call from them to give us any update on our car. We called ev We brought our car here on June 28. 2024 to be serviced, we never got any text or phone call from them to give us any update on our car. We called everyday but no one answered the phone. My son even went to the dealership on June 29, July 1 and 2 but was never given an update. We decided to just get the car back today, July 3. Guess what, it was parked outside the repair shop with a car in front of our car. No work was ever done with our car. The phone they provide when they provide feedbacks to complaints (760)818-7915 is the same number we’ve been calling but no one answers. We tried calling the phone number for scheduling appointments and asked the person to check on the status of our car, however the individual said that they work offsite so the individual called the same number that we’ve been calling and was not able to get ahold of anyone. This dealership sucks!!!! More

They were good in servicing my car Work was done sooner than was expected and very satisfied than was expected and very satisfied More

Don’t service your car here. It always taking a long xxx time for them to take care of uou. It always taking a long xxx time for them to take care of uou. More

Great service; fast and personable to customer, Daniel is very knowledgeable and great with understanding the issues very knowledgeable and great with understanding the issues More

I contacted dealership manager Justin after a communication issue during a previous service appointment. He was very helpful in straightening this out. This morning I returned for a follow up app communication issue during a previous service appointment. He was very helpful in straightening this out. This morning I returned for a follow up appointment and was taken care of by Daniel. He was friendly, understanding and delivered on his promise to have my car ready by early afternoon. More