Autonation Hyundai Carlsbad - Service Center

So professional, courteous and prompt doing a recall job on my 2013 Hyundai Elantra! Would definitely recommend this dealership on my 2013 Hyundai Elantra! Would definitely recommend this dealership More

Don’t ever bring your car at this place for service. We brought our car here on June 28. 2024 to be serviced, we never got any text or phone call from them to give us any update on our car. We called ev We brought our car here on June 28. 2024 to be serviced, we never got any text or phone call from them to give us any update on our car. We called everyday but no one answered the phone. My son even went to the dealership on June 29, July 1 and 2 but was never given an update. We decided to just get the car back today, July 3. Guess what, it was parked outside the repair shop with a car in front of our car. No work was ever done with our car. The phone they provide when they provide feedbacks to complaints (760)818-7915 is the same number we’ve been calling but no one answers. We tried calling the phone number for scheduling appointments and asked the person to check on the status of our car, however the individual said that they work offsite so the individual called the same number that we’ve been calling and was not able to get ahold of anyone. This dealership sucks!!!! More

They were good in servicing my car Work was done sooner than was expected and very satisfied than was expected and very satisfied More

Don’t service your car here. It always taking a long xxx time for them to take care of uou. It always taking a long xxx time for them to take care of uou. More

I contacted dealership manager Justin after a communication issue during a previous service appointment. He was very helpful in straightening this out. This morning I returned for a follow up app communication issue during a previous service appointment. He was very helpful in straightening this out. This morning I returned for a follow up appointment and was taken care of by Daniel. He was friendly, understanding and delivered on his promise to have my car ready by early afternoon. More

Great service; fast and personable to customer, Daniel is very knowledgeable and great with understanding the issues very knowledgeable and great with understanding the issues More

I got the video inspection and that was nice to see, but the recommendation to have the headlight bulb replaced was not met with the ability to have that done. the recommendation to have the headlight bulb replaced was not met with the ability to have that done. More

Ernesto was a real joy to work with, great experience! He went above and beyond! He went above and beyond! More

Daniel was terrific. Explained. Took care of me. Followed thru on all. Arranged rides o Explained. Took care of me. Followed thru on all. Arranged rides o More

it takes way too long to get an appmt for basic normal maintenance. Had made appmt weeks earlier for oil change but was told they were too busy and had to have my oil changed at Mazda. On day of the app maintenance. Had made appmt weeks earlier for oil change but was told they were too busy and had to have my oil changed at Mazda. On day of the appmt 5/16/24 at 8am i was told that Mazda no longer was taking Hyunday customers for maintenance. They called Hyundai and Jamie spoke to Ramone. I was told to go to Hyundai let them know Ramone knew my issue. Ernesto took my car right away and explained what happened. they put me in a lyft ride home and texted a few hours later when my car was ready. Ernesto took care of me and apologized for any inconvenience. the service at this location is way too slow and you have to reserve an appmt time many many weeks out. No car wash was done as they explained they have been waiting for car wash parts for over 3 months. that wasnt a big deal for me. Just wanted to get in and out. Definitely liked the video of the work done on my car and explanation of what was being done. that was new and I liked it. More