Autonation Hyundai Carlsbad - Service Center

This dealership owes Manuel a huge raise. He is an awesome service tech. His attention to detail is amazing. He always keeps you updated and I appreciate his professionalism. I did not buy my He is an awesome service tech. His attention to detail is amazing. He always keeps you updated and I appreciate his professionalism. I did not buy my car here at this dealer but I wish I had. So much better than Escondido. Since this review is about this particular dealership, I will keep my horrendous thoughts about my Sonata to myself. More

I was very unhappy with this Dealership in Carlsbad Ca , my one year old Hyundai Tucson been very troublesome and they can't figure out what issue is but has to be computer problem. (Battery) and I had to my one year old Hyundai Tucson been very troublesome and they can't figure out what issue is but has to be computer problem. (Battery) and I had to have AAA come out to start the car twice within first year. More

We have had good experiences with this dealership. The only issue has been the scheduling of appointments for service, it can be long. The only issue has been the scheduling of appointments for service, it can be long. More

Amazing dealership! Always takes great care of their customers! Ernesto went above and beyond for us and even saved us money on our maintenance! Always takes great care of their customers! Ernesto went above and beyond for us and even saved us money on our maintenance! More

Service Dept. long wait service car 2x for tire rotation, waited 4 hrs tire pressure check on first visit approx.700 before 36,000 miles, could not get an appointm long wait service car 2x for tire rotation, waited 4 hrs tire pressure check on first visit approx.700 before 36,000 miles, could not get an appointment to service car nearly a month serviced 2nd time 36,500 miles and refused to honor Hyundai complementary service plan with purchase of new car, the Ioniq 5 EV. Then I was informed my the 2 recalls were free, but part still not available for the second time. All doors rattle I tried to have repaired under warranty per Hyundai advice and blog site, but dealership wanted car for 2 days. I love this EV car but but service is the worst, will avoid purchasing another Hyundai due to poor repeated service experiences. More

Given wrong info about car being ready. When I came back to pick my car up they couldn’t even find my paperwork. When they did I then had to sit and wait for an hour after I was told to com When I came back to pick my car up they couldn’t even find my paperwork. When they did I then had to sit and wait for an hour after I was told to come and pick it up. More

Great dealership! Recommend to anyone looking to purchase a Hyundai. Staff is polite and professional and did not try to perform unnecessary services on my vehicle. Recommend to anyone looking to purchase a Hyundai. Staff is polite and professional and did not try to perform unnecessary services on my vehicle. More

Professionally handled for service maintenance. Car was checked out and all suggestions for additional work passed on to me. Car was checked out and all suggestions for additional work passed on to me. More

The service department is horrible. STAY AWAY! They told me everytime I called, "I'll call you with an update"...never called me, not once! It was like dealing with the Mafia. I own 2 STAY AWAY! They told me everytime I called, "I'll call you with an update"...never called me, not once! It was like dealing with the Mafia. I own 2 Hyundai's and will not buy another one unless I move to an area where there's a professional dealer service center. BTW, go to their website today and try to schedule an appointment for a new car under warranty where the check engine light is on...the 1st available date is a month from now! OK, so call them, good luck reaching anyone who will help you. I was charged over $200 and week later the engine light was back on. Knowing that I would be abused by their customer "service" rep and ignored by their new service manager, I have moved on. Too bad their poor service has caused me to change my plan of purchasing a 3rd Hyundai. More

I think this dealership needs help. It was slow and understaffed. The only bright spot was my service advisor. It was slow and understaffed. The only bright spot was my service advisor. More