Autonation Hyundai Carlsbad - Service Center

Service Dept. long wait service car 2x for tire rotation, waited 4 hrs tire pressure check on first visit approx.700 before 36,000 miles, could not get an appointm long wait service car 2x for tire rotation, waited 4 hrs tire pressure check on first visit approx.700 before 36,000 miles, could not get an appointment to service car nearly a month serviced 2nd time 36,500 miles and refused to honor Hyundai complementary service plan with purchase of new car, the Ioniq 5 EV. Then I was informed my the 2 recalls were free, but part still not available for the second time. All doors rattle I tried to have repaired under warranty per Hyundai advice and blog site, but dealership wanted car for 2 days. I love this EV car but but service is the worst, will avoid purchasing another Hyundai due to poor repeated service experiences. More

Given wrong info about car being ready. When I came back to pick my car up they couldn’t even find my paperwork. When they did I then had to sit and wait for an hour after I was told to com When I came back to pick my car up they couldn’t even find my paperwork. When they did I then had to sit and wait for an hour after I was told to come and pick it up. More

Great dealership! Recommend to anyone looking to purchase a Hyundai. Staff is polite and professional and did not try to perform unnecessary services on my vehicle. Recommend to anyone looking to purchase a Hyundai. Staff is polite and professional and did not try to perform unnecessary services on my vehicle. More

Professionally handled for service maintenance. Car was checked out and all suggestions for additional work passed on to me. Car was checked out and all suggestions for additional work passed on to me. More

The service department is horrible. STAY AWAY! They told me everytime I called, "I'll call you with an update"...never called me, not once! It was like dealing with the Mafia. I own 2 STAY AWAY! They told me everytime I called, "I'll call you with an update"...never called me, not once! It was like dealing with the Mafia. I own 2 Hyundai's and will not buy another one unless I move to an area where there's a professional dealer service center. BTW, go to their website today and try to schedule an appointment for a new car under warranty where the check engine light is on...the 1st available date is a month from now! OK, so call them, good luck reaching anyone who will help you. I was charged over $200 and week later the engine light was back on. Knowing that I would be abused by their customer "service" rep and ignored by their new service manager, I have moved on. Too bad their poor service has caused me to change my plan of purchasing a 3rd Hyundai. More

I think this dealership needs help. It was slow and understaffed. The only bright spot was my service advisor. It was slow and understaffed. The only bright spot was my service advisor. More

This dealership is very professional, organized and informative. I came in for a recall, and also purchased extended warranty on my car. informative. I came in for a recall, and also purchased extended warranty on my car. More

Terrible customer service second time my car was towed there. Had to keep calling to get a answer and difficulty reaching anyone there. Had to keep calling to get a answer and difficulty reaching anyone More

Didn't open till after my early appointment but finished my oil change quickly & friendly service! my oil change quickly & friendly service! More

Great staff and customer service. I appreciate their friendly attitude and communication. We plan to keep using the services. I appreciate their friendly attitude and communication. We plan to keep using the services. More