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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,801 Reviews

2,801 Reviews of Autonation Subaru - Service Center

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April 20, 2023

Julian was very attentive to my vehicle needs and quick responses when conversing via text. More

by JEANM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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Apr 24, 2023 -

Autonation Subaru Carlsbad responded

We're happy to hear Julian provided you with such excellent service! Thanks for the great review and please don't hesitate to reach out the next time our Bob Baker Subaru team can be of assistance!

April 14, 2023

Not helpful at all they want your money it seems like when for a fact it should be covered costs. More

by MYRIIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Filip Wisniewski
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Apr 17, 2023 -

Autonation Subaru Carlsbad responded

We are disappointed to hear you are not satisfied, Reed. We did not charge you for the service nor did we charge you for the damaged tire on our loaner. I would be more than willing to talk to you more about the situation if you would like. Thank you, Tim Anderson - Parts & Service Director - 7608045037

April 14, 2023

Slow. Seems they are lacking qualified maintenance staff. Made an appointment at 12:30. No one looked at the car until after 3. Could not fix problem unti More

by bobalew@ymail.com
Recommend Dealer
Yes
Employees Worked With
Julien
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Apr 17, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the feedback. On behalf of our team, I sincerely apologize for the long wait during your recent visit as well as any frustration or inconvenience it may have caused for you. I will make sure the situation gets reviewed with our staff so we can take steps to provide a more efficient experience next time. Thanks again and please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Tim Anderson - Parts & Service Director - 7608045037

April 14, 2023

courtesy friendly and prompt with excellent service. Definitely will recommend Bob baker to family and friends More

by KELLIejenkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kartchner
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Apr 17, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the kind feedback about your recent visit here at Bob Baker Subaru! We appreciate you recommending us to your friends & family and hope you won't hesitate to reach out if we can be of service again in the future!

April 13, 2023

Parker was a gem! So helpful! I would definitely come back for future service needs. More

by ANNECARRIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parker Rutherfurd
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Apr 17, 2023 -

Autonation Subaru Carlsbad responded

We're so glad Parker was helpful to you during your visit, Anne! Thanks for the kind review and please don't hesitate to reach out if our Bob Baker Subaru team can be of service again in the future!

April 13, 2023

Curious and efficient! Great professional courtesy. They did not give false expectations. The waiting area was comfortable. More

by MACALIFORNIARUN@AOL.COM
Recommend Dealer
Yes
Employees Worked With
Parker!
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Apr 17, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the positive feedback about your recent visit here at Bob Baker Subaru! We appreciate your business and hope we can be of service to you again in the future. Take care!

April 12, 2023

Lester was my service agent and he took real good care of me. He listened to my concerns. More

by JTEVRIZIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
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Apr 13, 2023 -

Autonation Subaru Carlsbad responded

We're happy to hear Lester took such great care of you! Thanks for visiting Bob Baker Subaru and please don't hesitate to reach out if we can be of service again in the future!

April 12, 2023

Filip was great. Kept ne updated. Car runs great & all my issues were addressed. Good job More

by RNBABYSDF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
Report | Print
Apr 13, 2023 -

Autonation Subaru Carlsbad responded

Thank you for sharing your experience! Filip & the team appreciate your feedback and hope you won't hesitate to reach out if we can be of service again in the future! - Bob Baker Subaru

April 12, 2023

Went for 30000 mile service…no tire rotation…bad service…when I asked Parker about it, he didn’t seem to care More

by JOEYMACKY75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parker
Report | Print
Apr 13, 2023 -

Autonation Subaru Carlsbad responded

I'm sorry to hear that you had a negative experience during your recent visit. As explained by my advisors your tires were in need of replacing and rotating the tires would have made the vehicle more unsafe. We take pride in providing top-notch service to all of our guests. We take safety of our customers very seriously. Please contact me via email at tanderson@bobbakeersubaru.com or via phone at 760-804-5037. Tim Anderson - Parts & Service Director

April 12, 2023

I thought the service was great. Quick turn around and support. I do question the services offered at various mileage intervals. The quotes I was given do not match national avera More

by STEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Report | Print
Apr 14, 2023 -

Autonation Subaru Carlsbad responded

Steve, thank you for taking the time to review your recent visit at our dealership. We do offer 2 options for our major services that are due, we have a dealer recommended and a factory recommended. Our dealer recommended is based on what we see on a daily basis with the Subaru vehicles. We appreciate the feedback and encourage you to reach out directly if you'd like to discuss these concerns in greater detail. Respectfully, Tim Anderson - Parts & Service Director - 7608045037

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