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Autostar Subaru of Silverthorne - Service Center

Silverthorne, CO

4.2
61 Reviews

61 Reviews of Autostar Subaru of Silverthorne - Service Center

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July 31, 2025

Dishonest and terrible service. Do not go here , they do not take care of locals . You would be better off driving to Denver. They take advantage of people and are stereotypical use More

by mbrunetto5413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Blaise
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Gallegos
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Gilbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Autostar Subaru of Silverthorne responded

mbrunetto5413, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

July 27, 2025

Attempts to upsell and inconsistent pricing on services. Unavailable during posted hours. The only dealership for hours and they act like it. More

by CHRISTOPHERHMILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Systemic issues
Jul 31, 2025 -

Autostar Subaru of Silverthorne responded

ChristopherMilton, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

July 25, 2025

Poor communication, lack of follow up with me as the customer, over charging on invoices. More

by DURSCD720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Axel harder
Jul 25, 2025 -

Autostar Subaru of Silverthorne responded

DURSCD720, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

July 25, 2025

Service was great this time, first time I came in for service, they didn't have part, wasted trip More

by maryhoffius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Autostar Subaru of Silverthorne responded

Mary, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

July 16, 2025

Someone scheduled my appointment on Saturday, I drove 45+ minutes and found out they weren’t open. I was rescheduled for Monday, took a day off work because of the mid-scheduling & then they gave me a very s More

by Kendall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

The staff was polite and helpful, but . .. I sat around for two hours before my problem was diagnosed and then told that they didn't have the correct part. Also didn't have the part for the More

by NGDRELLES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Gallegos
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2025

They were able to get my car serviced very quickly. Great communication via texts with the invoice included. More

by MADISONCR3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Autostar Subaru of Silverthorne responded

MadisonCR3, Thank you for writing us a review! We greatly appreciate your business. welcome to the Autostar Family!

July 13, 2025

They got me in on a holiday weekend and repaired my brakes quickly. They were professional and helpful. Thanks! More

by MLSHOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Autostar Subaru of Silverthorne responded

MLSHOOK, Thank you for writing us a review! We greatly appreciate your business. welcome to the Autostar Family!

July 09, 2025

They were so thoughtful in getting a loaner vehicle during my 120,000 service but then when traffic on I-70 was a horror over a holiday weekend, including fatal accidents and closures, there was no iss More

by kkauffs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie-cashier, Axel Harder
Jul 14, 2025 -

Autostar Subaru of Silverthorne responded

kkauffs, Thank you for writing us a review! We greatly appreciate your business. welcome to the Autostar Family!

July 05, 2025

Joe and team were easy to work with. Got a decent deal. Excited for my new subie!! More

by sarahkarges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kelliher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Axel Harder, Julio McCall
Jul 08, 2025 -

Autostar Subaru of Silverthorne responded

Sarah, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

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