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Autostar Subaru of Silverthorne - Service Center

Silverthorne, CO

4.0
17 Reviews
Call Service Center (970) 802-6200

17 Reviews of Autostar Subaru of Silverthorne - Service Center

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April 18, 2025

Consistent and timely but understaffed. Easy to set up an appointment without a long wait. More

by PETE44R
Recommend Dealer
Yes
Employees Worked With
Axel
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Apr 22, 2025 -

Autostar Subaru of Silverthorne responded

PETE44R, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

April 18, 2025

Employees need to know better the service and the product also, and the customer service need to improve More

by JUANRY_13_86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Gallegos
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Autostar Subaru of Silverthorne responded

JUANRY_13_86, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

April 12, 2025

This manager is extremely unprofessional. Very argumentative and disrespectful. Lacks simple knowledge in the dealer industry. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benjamin Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Gilbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth is a pretty unhelpful person as well
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Apr 14, 2025 -

Autostar Subaru of Silverthorne responded

Patrick, Please contact me directly so I can understand what happened and help correct this. Thank you, James Berger Chief Operating Officer 813 716 8784 || james.berger@autostarusa.com

April 12, 2025

See comments above. You seem to be short staffed. I could not get the service department to answer the phone or return a phone call for several hours yesterday. No close More

by JUMBONAV
Recommend Dealer
No
Employees Worked With
Matthew Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Gallegos
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Apr 14, 2025 -

Autostar Subaru of Silverthorne responded

JUMBONAV, We greatly appreciate you sharing your thoughts about your recent experience at our dealership. Your feedback is invaluable to us as it helps us refine our services and ensure customer satisfaction. We understand the importance of effective communication and regret any missteps that may have occurred during your visit. Our team is dedicated to providing clear and concise information to make your experience as seamless as possible. Your concerns have been duly noted, and we will certainly use them to strengthen our communication processes moving forward. If you have any additional questions, comments, or would like to discuss your experience further, please don't hesitate to contact us directly at 828-452-2841. We value your business and the opportunity to address any concerns you may have. Thank you for choosing Autostar USA, and we look forward to the chance to better serve you in the future.

April 12, 2025

Excellent. Great attitude great service Play was clean and I always enjoy my experience at Auto star More

by cheflaner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maynor Rocha Chavarria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Autostar Subaru of Silverthorne responded

cheflaner, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

April 10, 2025

Issues aren't resolved clearly; they keep throwing the ball to another person. After a few thousands and many trips to the dealership; you might have your vehicle fix for a few months before you have to g More

by antobutler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Austin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Townes Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Berger COO, George Decker
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Apr 14, 2025 -

Autostar Subaru of Silverthorne responded

antobutler, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

December 18, 2024

Fantastic service because I had an emergency and no appointment they fixed my problem right away More

by dkazarian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avry Farmer
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Dec 18, 2024 -

Autostar Subaru of Silverthorne responded

dkazarian, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

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