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Autostar Subaru of Silverthorne - Service Center

Silverthorne, CO

4.3
86 Reviews
Call Service Center (970) 802-6200

86 Reviews of Autostar Subaru of Silverthorne - Service Center

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August 09, 2025

Intake and service time was good. Advisory and input on issues was on the mark. Thanks. More

by paul@ascentbrands.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2025 -

Autostar Subaru of Silverthorne responded

Paul, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

August 09, 2025

Check in took about half in hour and check out took about half hour due to billing error. The staff was really helpful and very nice. More

by tom@tom-erickson.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Rush
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Aug 11, 2025 -

Autostar Subaru of Silverthorne responded

Tom, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.

August 06, 2025

Routine maintanence was performed timely and adequately. The cabin filter needed to be replaced which was done. I was a bit surprised at the price charged for the filter, one I found out what it would have More

by wibrowning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Rush
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Aug 11, 2025 -

Autostar Subaru of Silverthorne responded

wibrowning, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

August 03, 2025

Alec is very customer friendly and also seems to be helpful to new employees.It does seem like you have a lot of turnover in service writers, More

by cynthia.thrall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alec
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Aug 05, 2025 -

Autostar Subaru of Silverthorne responded

cynthia.thrall, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

August 03, 2025

I bought a Subaru here in part because your service folks are so knowledgeable & nice. More

by gkirkland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kelliher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec W Thompson
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Aug 05, 2025 -

Autostar Subaru of Silverthorne responded

gkirkland, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

August 02, 2025

Service department not very reliable. They don't have parts readily available for repairs needed. More

by opieltim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alec Thompson
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Aug 05, 2025 -

Autostar Subaru of Silverthorne responded

opieltim, Thank you for your feedback on your recent experience at Autostar USA. We apologize for any delays you encountered with car parts for your vehicle. It's important to note that there is currently a national delay affecting the availability of car parts for Stellantis vehicles, which has impacted our service timelines. We appreciate your understanding during this challenging period. We're actively working to minimize any inconveniences and ensure a smoother experience moving forward. If you have any further questions or concerns, please reach out to us directly at 828-452-2841. Thank you for choosing Autostar USA. We value your business and look forward to serving you better in the future.

August 02, 2025

Friendly service. They didn’t try to upsell me on anything which I really appreciate. I came for the service I needed and they gave me exactly that. It’s probably been More

by Kyle Hendricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2025 -

Autostar Subaru of Silverthorne responded

Kyle, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

July 31, 2025

Dishonest and terrible service. Do not go here , they do not take care of locals . You would be better off driving to Denver. They take advantage of people and are stereotypical use More

by mbrunetto5413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Blaise
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Gallegos
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Gilbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Autostar Subaru of Silverthorne responded

mbrunetto5413, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

July 27, 2025

Attempts to upsell and inconsistent pricing on services. Unavailable during posted hours. The only dealership for hours and they act like it. More

by CHRISTOPHERHMILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Systemic issues
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Jul 31, 2025 -

Autostar Subaru of Silverthorne responded

ChristopherMilton, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

July 25, 2025

Poor communication, lack of follow up with me as the customer, over charging on invoices. More

by DURSCD720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Axel harder
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Jul 25, 2025 -

Autostar Subaru of Silverthorne responded

DURSCD720, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

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