BMW Certified Pre-Owned Medford, A Herb Chambers Company

I came to test drive a car, but the client who came an hour before me bought it. Nicolas did everything he could to find me another car that I ended up buying after a few days, thanks to Tarek's help. I r hour before me bought it. Nicolas did everything he could to find me another car that I ended up buying after a few days, thanks to Tarek's help. I really appreciate the experience and their expertise. Highly recommend this facility. More

I have always had very good service at this dealership, and appreciate Amiel and the rest of the groups professionalism. The video review is very helpful too. and appreciate Amiel and the rest of the groups professionalism. The video review is very helpful too. More

Was told car would be ready by 6 but they close better off picking it up next morning at 8 am. Showed up next day at 10 30 they did not know where my cars was. Was told they where waiting to hear back fro off picking it up next morning at 8 am. Showed up next day at 10 30 they did not know where my cars was. Was told they where waiting to hear back from other staff member who worked day before. Mind you I payed to uber there so they payed for a uber back and said they will contact me. Once home I decided to check on my app to see where my car was.come to find out it was in the back of dealership since 6 o’clock the night before. So I went back and told them my car is here and it’s been here since last night. They checked and comfirmed but couldn’t locate my key for approx 15 minutes finally they found the key. So was told car ready by 8 am payed to uber then told they didn’t know where my car was then I figured out where my car was went back uber then they couldn’t find my key car was never washed after service tire was changed got car back air pressure in every tire was different they didn’t even maintenance the car More

I took my vehicle to have the back brake pads replaced. they ended up damaging my caliper trying to remove the pins, as they were unsuccessful. A BMW DEALER/SHOP THAT DOES NOT KNOW HOW TO REMOVE THEIR OWN they ended up damaging my caliper trying to remove the pins, as they were unsuccessful. A BMW DEALER/SHOP THAT DOES NOT KNOW HOW TO REMOVE THEIR OWN PRODUCT. when confronted they refused to take responsibility. make sure you guys are taking pictures before and after visiting this place. I would never trust them ever again with any service. More

They sold me the worst car imaginable. I can’t even begin to tell you all the problems with the original car I purchased then drove off the lot in the absolute worst car with 3 pages of i I can’t even begin to tell you all the problems with the original car I purchased then drove off the lot in the absolute worst car with 3 pages of issues. I’m not the first woman they have done this too More

We were on Kelley blue book looking to sell our 2008 BMW X5 and were contacted immediately by BMW Certified Pre-Owned of Medford. We got an appointment the same day and Nick Apanian was great to deal wit X5 and were contacted immediately by BMW Certified Pre-Owned of Medford. We got an appointment the same day and Nick Apanian was great to deal with. He was very professional and thorough. We were very satisfied and we would definitely recommend using them. More

service is always prompt, friendly and professional. the setting is airy, sunny and very well managed/calm. i have a high degree of confidence in the service professionals, and appreciate their lay/simp the setting is airy, sunny and very well managed/calm. i have a high degree of confidence in the service professionals, and appreciate their lay/simplified explanations for the work that needs to be done. the place has the feel of a familiar neighborhood shop with the high end qualities you expect from bmw. More

I took my BMW in to have it serviced twice this month, and Laurevens did an excellent job of making sure everything went well, which it did. He was courteous, competent, and a pleasure to work with. and Laurevens did an excellent job of making sure everything went well, which it did. He was courteous, competent, and a pleasure to work with. More

Laurevens and Robert were patient and accommodating with vehicle issues that would frustrate anyone. We needed immediate attention to a recurring problem, they made an unexpected loaner available so we coul vehicle issues that would frustrate anyone. We needed immediate attention to a recurring problem, they made an unexpected loaner available so we could travel for a family emergency and then took an empathetic and considerate approach to our vehicles needs. They approach their roles with a level of responsibility and accountability that fostered trust with us, which is essential in this type of service dynamic. More

This location is very accessible. The atmosphere is pleasant and the service is always good. The atmosphere is pleasant and the service is always good. More