BMW Gallery of Norwood

Reason for Visit: Service

I recommend this dealer: No

My Review of BMW Gallery of Norwood:
I called to set up a service appointment for my '95 325i. The first time I selected the extension for service and got the appointment center, they transfered me to service and I reached someone's voicemail. I called back in 15 minutes, selected the extension for service again, got the appointment center, asked to make an appointment for service, was given attitude "oh, you want service". I was transfered about 5 times before I finally got someone in the service department, gave her all my information, finally told her my model car and was told "oh, we don't service 95s" I asked if she was serious and she told me that they don't service 95s or older. The Gallery just lost a potential sale when its time for me to purchase a new BMW.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW Gallery of Norwood:
I just purchased my second BMW from the BMW Gallery of Norwood. Overall, I am very pleased with this dealership. The pricing is reasonable; however, I'm also fond of their service department. Although they have made a few minor mistakes, my service Advisor, Kim, handled them with the utmost professionalism. Having had horrible experiences with Chambers, taking the trip to Norwood is well worth the savings of mental anguish. Moreover, for those servicing an older BMW, the labor rate in Norwood is a fraction of that in the immediate Boston area.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Gallery of Norwood:
Mr. Collins,

The previous cellular phone conversation with David was very simple!
I informed David that I had (6) copies of similar 2004 BMW 645CI's with same miles priced at $54,000. David replied," O.K." I then informed David that I viewed one of the six vehicles at Trans Atlantic Motors located in Hyannis, MA. I also told him that I discussed this with them in person and they gave me a price of $52,000. I stated, "you may confirm this!" David's next response was, " Want to buy my car for $52,000 ?" I stated, yes I would consider this.

In any event, you mentioned that you would speak to your manager and take another look to see if there was any room to satisfy us both. I will wait for your response.

***AS OF THIS DATE I NEVER RECEIVED A RESPONSE! ALSO NOTICED THE VEHICLE WAS NOT FOR SALE ANYMORE???***
WOULD NOT RECOMMEND!!!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW Gallery of Norwood:
I was able to arrange same day service for a routine maintenance service. It take a few times of phone tag to actually connect with a service agent. Instead of having you hold for the next available operator, the receptionist, just drops you into an agent's voicemail. The agent did call back quickly, but as with anyone's voicemail, you don't feel like you are going to be taken care of at the start.

There is a large waiting area with vending, a TV and desks, which makes waiting easier.

Overall, the service was good.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW Gallery of Norwood:
Brought my M3 in for a routine inspection II and an inner fender skirt that was rubbing on the tire when the wheel was turned to lock. I could get over them charging $30 plus for each spark plug (!@#@! they are under $5 at the local auto parts store) which worked out to be a $700 plus dollar tune up. I chalked that up to the "well, it's a BMW, you gotta pay for it" factor and llimped out to look at the car.

The tech's fix for a rubbing inner fender skirt was to just put a self tapping sheet metal screw through the fender!! Instead of taking it apart and replacing the clips, like I asked, he just drilled into virgin sheet metal, leaving bare metal exposed. Not a good recipe for longevity given the salt used in these northeaster winters. I complained to the service manager, and he seemed to think it was a properly done repair. I don't think a vocational school dropout would have done such shoddy work. I then received a "well, you bought it used, what do you care" comment.

I have also have had similarly rude experiences with their sales staff. Do yourself a favor and steer clear from this dealership. I would NEVER recommend them to anyone looking for a BMW. Make the drive to BMW of Peabody or Foreign Motors West. Even though this dealership is next door to my work, I would rather drive an hour out of my way than deal with these buffoons.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Gallery of Norwood:
I asked for a quote for a 5 series and got a reply saying they are selling at MSRP and no discount at all. I could even image how could they keep a straight face when saying this while I was getting over $1000 from other dealers. To me, it is an insult to customers' intelligence. Anyway I didn't even bother letting them match other dealers offers and bought my 5 from another dealer at a great price.

So I wouldn't recommend this dealer from my experience.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW Gallery of Norwood:
This is the second new Bmw I have purchased here. I have been bringing in my trade in here for the last 4 years and Wayne Emanuello has taken very good care of my car, work was always completed and was always done on time. I just bought a Z4 roadster.I was given an excellent price for my Z3 trade and given a good discount off the new car. John worked very hard to get my business and he was very knowlegable about the car and its features. He also made the buying process a little more enjoyable and I really did my homework on the prices of a new Z4's and can honestly say I got the best price and I already know the service will be 1st class. The delivery was a breeze and John took the time to show me how to work the new features the Z4 had and explained the break in period. The paperwork was all correct and there were no hidden costs or surprises. From this and past experiance I would recommend the Bmw Gallery Norwood a great place to buy a car.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW Gallery of Norwood:
I had two very negative experiences with Gallery and would suggest to stay away from them as far as possible. On the first visit I had them install a Dinan S2 upgrade on my 4.6is and whilest the car was on their premise my stereo system (value for equipment >6000$) was stolen, actually it was professionaly removed by an inside person (no break-in signs and all components neatly removed without cutting cables). On the next visit I wanted them to verify a problem on my 4.6is which had already been diagnosed by 2 other dealers but due to this being a Dinan car BMW NA would not let them work on the car, all I've heard is the car is running normal and they have no interest in working on it. On the subsequent BMW satisfaction call I did not give them all 5s and Charly Antonio called (well left voicemail) to tell me that I shoule never visit the dealership to get my car serviced. I will now takes this further and get a lawyer involved but thought I'd just share in case somebody is thinking about visiting this "fine" dealership

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW Gallery of Norwood:
Found a CPO car on the BMW website and contacted them to get more information. Took several phone calls to Anthony, the sales guy, who was sometimes responsive and sometimes not. Was told several things that ended up not being true, such as that the rear airbags were in fact enabled (they were not, my local dealer had to enable them for me) and that the car was never repainted or been in an accident (it had been repainted - and poorly - more on this later).

A guy from m5board.com agreed to go and check the car out and did so, and sent me several high quality digital pictures and quite an extensive report. Based on those, I called and we agreed on a sales price and I then made plans and flew up to Norwood from NC to pick the car up. Gallery was nice enough to send a very friendly fellow named Mike in a new 2004 530i to the Providence airport to pick me up.

Got there and they had just had a huge snowstorm a few days before, so while the car was clean, the situation was not very conducive to a detailed inspection of the exterior (hence my missing the repaint). I checked out the interior and everything that I could possibly check out and we did the paperwork and I was on my way.

Nav system hung several times on the trip from MA to NC. Found that the disc they gave me was cracked. No manual was included for the nav system so I had to spend 30-45 minutes trying to get the thing to work (it's integrated w/the radio, so everything shut down, and I was not about to drive 800 miles without sound).

Found several problems with the car over the next couple of weeks, and when I went to hand wash it the first time, found that the clear coat was chipping off. Couldn't take it in until after Xmas because I needed the car for ferrying family around. Took it in to Leith and they fixed everything possible, except some things that Gallery should have caught during the CPO inspection but didn't. They arranged for Gallery to pay me back for those items if I paid Leith to fix them.

Got the car back, called Gallery to alert them to the clear coat chipping and poor repaint (may have been done by the old owner) and chipping clear coat and the fact that I hadn't seen it til after I got home and washed off all the New England road grime, and they basically told me that since the car had been on the road for the better part of a month and that I had "sufficient time to inspect" the car when I picked it up, that they were not responsible. This is partially true, but a dealer that just sold me a $56,000 car could probably pick up a $200 re-paint bill for a front fascia, don't you think? I don't care if the car was on the road for a month or a year, the clear coat does not chip like this unless it was poorly painted to begin with, and that is very clear from looking closely at the car. Live and learn!

I was happy with the price I paid. The service was not particularly friendly, especially during the paperwork signing. The person who delivered the car knew less about it than I did (and I didn't know nearly as much as I should have). The cracked nav disc and poor repaint job are thorns in my side. I didn't bother to even mention the nav disc or missing manual to them, nor the airbags not being enabled, and they still should have offered to repaint the lower bumper for me. I would probably not buy there again.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW Gallery of Norwood:
We arrived at the dealer on a Saturday morning to look at the 745LI. Jim greeted us warmly, and was extremely polite and professional throughout the process. After a 40 minute test drive, we settled on a price, got financing lower than credit unions, and took delivery the next day. The delivery process took about an hour - explaining all the features. We now have 12,000 miles on it. There have been some electrical/recall problems, but the service department has done an outstanding job in accommodating our needs. The loaner car program is fantastic, and I would strongly recommend this dealer to anyone.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Gallery of Norwood:
When shopping for my M3 I went here first. Don't remember salespersons name but the first thing I told him was no BS and no games. I was ready to buy but would walk out at the first sign of games being played. Well let me tell you, I've been treated with more respect from Ford dealers. I never expeted to be treated so poorly and with such contempt from a BMW dealer. When I walked out the door (like I said I would) the salesman chased me asking for a credit card to hold the M3 we were talking about. I had to stop and show him that I had a company check in hand and had he only treated me the way I asked to be treated I would have bought the car right then and there. FYI he was trying to get me to pay 5K over sticker, not by telling me what he was doing but by playing with monthly finiance payments and/or lease payments.

I went to BMW Peabody the next day and bought the car at a slight discount off sticker. BMW Peabody NEVER charges over sticker (even for a Z8 when other dealers were getting almost 2X sticker for them).

Sad thing for BMW Gallery was that I place a high value on my relationship with my dealer. If they had treated me with respect and offered a "fair" deal I wouldn't even have shopped their price.

So now I'm very happy driving 60 miles to see my friends in Peabody.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Gallery of Norwood:
ok this is a three part story, the happy, the angry and the funny.

keepin mind my car only has 3200 miles on it in its 2 month life

part 1: friday night i was coming home from a comedy show in boston, i had been driving for about a half hour, and was on teh exit ramp and suddenly the gas peddle didnt do anythign, so i kicked it into neutral, and noticed that the EML light, traction controll lights and hand brake light was on, and that the car was rough idleing betwen 1k and 1.5k. i decided the restart teh car whiel moving and when i did this everything went back to normal.

so i called the bmw dealership and set up an apointment to get it checked out, went in today, got looked at and they called me. the error code read for a Mass airflow sensor fault so they are going to replace it, but htey dont ahve part in so it is being over nieghted to get fixed tomorrrow.
So that the happy part of this story, no rpoblem no worries.

part 2: i also wanted them to replace my aux input adapteor that i had boughten beacuse all it was doing was giving back massive amounts of feed back, i told him i woudl take it out since i had put i in nd figured they woudl not cover the labor on it, so i did and droped the car of as i already mentioned

so in this phoen cal he says that they put it back in for me and it was having the problem(DUH!) bu tthat i have an aftermakret sub and amp, and at this point i know what he is about to say so i cut him off and tell him that i pu tthe aux input in first and it was still have this problem , and he is kind of shocked cus now he has no defense for trying to maybe pin this on me. so he sasy they will replace it but they need my receipt, so i tell them i will drop it off to them tnoight after i get out of work.

So thats the angry part , they tried to get me but i beat them.

part 3: so at the end of my phoen call her says somethign liek " i notcied you got thoes fiber optiocs around teh headlights" so i am liek (internally)"oh great he is goign to try and pin somehting on me beacuse of this" and i am liek "yea i do i love them" his repsone is" yea they are realy nice" and then goes on to ask me where i got them an all sorts of crap about them liek i think he totaly wants them.

thats the funny part:we actually have a bmw service manager wanting to do mods !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


DAY 2: the mass airflow sensor has been fixed, but they tried to give me tons more crap about the aux input and my after market stero, bu ti agian shot him down and got him to agree to order me a new one.

NEVER GOING HERE AGAIN



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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW Gallery of Norwood:
Let me start by saying that family members had purchsed their BMW's from this salesperson - a few in the last couple of years. Anyhow, I went to purchase and was only given the run around. I seemed to be just a thorn in the side of the salesperson. Every five minutes he would leave and help someone else. Essentially I sold myself the vehicle, because I needed a new car quickly and negotiated the price (not much but below book value). My next vehicle will not be purchased through this particular salesperson!

I had planned to pay cash for the vehicle but was fought every step of the way by the Finance Department. I couldn't seem to get out the door without discussing finance options, etc. I finally told the guy that he could tell me anything but I was not financing - i even told him I was leaving. At that point the finance guy had to go discuss it with the sales person. If paying cash, don't let them talk you into discussing your options with the Finance Dept - it's not worth it! Overall, an afternoon of knowing what I wanted to buy took me over 6 hours to buy! Ugh!

Never mind picking up the car - basically, they threw me the keys! Bought it in April 2003 so service hasn't been required yet.



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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Gallery of Norwood:
I had the most terrifying and disappointing sales experience ever with BMW Gallery. Sales person was fairly friendly, but his knowledge about the car was nonexisting. But, the finance guys really made this a pain. I was told that my interest rate would be around 6% max, then on a phone a few weeks later they quoted 6,9%, to which I agreed. When I went to pick the car up, they had upped it to 7,9%. When asked about it, they got offensive and I was told that a foreigner should be happy to get a loan in the first place,. These guys were nasty and taking advantage of the situation after a long wait.

When I finally went to pick my car up, I sat there for 5 hrs and during this, none of the options of the car were explained etc. I even inquired about programming my keys, they couldn't do that I was told. So I went back for that, drove an hour, only to hear that the computer is broken and I need to go back again. In addition, I asked my door to be fixed as it doesn't close properly, it got lubed and it still doesn't work. In the course of this, I have been personally offended by the people (finance guys are in the class of their own!) and hope nobody has to go through the same as I did. On a scale from 1-10, I give them -1. They never returned my calls, never answered any questions about the options, didn't even know all the options with the keys and argues against their better knowledge and made me feel really little. Their bad, my M3 is coming from a different dealer. Stay away!



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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Gallery of Norwood:
Related to my post below, I let the Gallery clean my car and try and buff the scratches/dents out of my hood. When I picked the car up, the service director was extremely nice to me. He offered to replace my hood, but I am still debating whether I should take him up on the offer. I am not saying that the service manager, service agent, etc. are to blame. They are not the ones that dented my car. Its probably some service guy who bumped my car and feared losing his job and didn't tell anyone about it. However, I still feel the dealership as a company is liable because they employ that person. Anyway, the dent on the hood is barely noticeable. Only at certain angles, and if you know what to look for, can you notice the scraches and light dent. THerefore, I don't know if I want to replace the whole hood and risk other problem associated with that process. I still can't say that I would recommend this dealership to anyone. They have not proven themselves to me at all. If I decide not to replace the hood, and the service manager offers me something special to make up for all my trouble, I will feel much better about the situation. Things like this happen all the time at any dealership. I was just mad at them because it happened to me. I guess to be honest the service manager did handle the case professionally. I am still mad for having this blemish on the car, but life goes on. As of yet, I still can not recommend this dealer to anyone.

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