BMW/Mini of Coconut Creek

Ed McCabe only cares about his commission and not about you. But elsewhere or use another salesperson. Arrogant zoftig individual. you. But elsewhere or use another salesperson. Arrogant zoftig individual. More

WORST SERVICE EVER! !!!!! BMW of Coconut Creek - I purchased my X7 at BMW of Coconut Creek and one year later I found out the put a lien on my car and never transferred t !!!!! BMW of Coconut Creek - I purchased my X7 at BMW of Coconut Creek and one year later I found out the put a lien on my car and never transferred the tile to my name! I paid cash for this car, no financing. I only learned this when I tried to sell my car this week and couldn’t because of lien/titled to wrong person. I called dealership and spoke to LAURA (Title Rep) and she said “oh yeah, looks like we never registered the tile owner in your name and I’ll need to register it with Broward County, this will take a few weeks”….. So now I’m sitting here, losing the sale of my car and waiting for this to be resolved with the Broward County Title Services. HUGE mistake by BMW of Coconut Creek! - Laura never once apologized and only made me feel as if I were bothering her…. She also decided to put me on hold because she was done speaking with me and pawned me off on another person, nice! - I also called BMW of Coconut Creek Manager, Tim Cramer however never received a call back. Again, horrible customer service… Looks like like the only care and provide customer service during a sale, BUYER BEWARE!!!!!!! More

Just purchased a 2025 x3 from BMW of Coconut Creek and had an excellent experience dealing with our advisor (Zole), finance guy (Lamar) and manager (do not remember his name but he was great). The price had an excellent experience dealing with our advisor (Zole), finance guy (Lamar) and manager (do not remember his name but he was great). The price paid for the car was excellent, beat all other deals (and I shopped around extensively). It was a super easy and pleasant transaction - everyone we dealt with was professional and easy to work with. One of the best purchasing experiences in the past 50 years for me! I highly recommend BMW of Coconut Creek and suggest you stop by to see Zole if ever in the market for a new car. More

Just bought a car at BMW coconut creek . It was a fantastic experience ! My salesman Andy was the best , so kind and helpful and patient with me , All the staff made it a very pleasant experi It was a fantastic experience ! My salesman Andy was the best , so kind and helpful and patient with me , All the staff made it a very pleasant experience.Would definetly recommend dealing with them!!! M More

Horrific Experience at Vista BMW of Coconut Creek. Reconsider purchasing any vehicle from Vista BMW of Coconut creek. You will thank me later. On February 15, 2024, I purchased a certified used 2021 Reconsider purchasing any vehicle from Vista BMW of Coconut creek. You will thank me later. On February 15, 2024, I purchased a certified used 2021 BMW X4 M40I Sports. I felt sure of this purchase because of its certified used vehicle warranty of 1 year. The process of purchasing my vehicle took about 8 hours. William Curran who was the contract administrator was very quick for me to sign the lengthy paperwork with minimal counseling of what I was signing. I specifically asked about the certified warranty and gave me the run around. I was tired of the process and wanted to leave. On early December 2024, the BMW app on my phone notified me that my warranty was expired. Also, not even one year of owning the vehicle the BMW app also alerted me the oil change and all of the filters needed to be replaced. I was confused because I thought I had purchased a vehicle that had all this done already. Early January 2025, I had emailed General Manager of Vista Coconut Creek Tim Kraemer requesting him to contact me to discuss. Still as of today no response from Mr. Kraemer. On February 11, 2025, I attempted to contact BMW Used Vehicle Sales Manager Jaime Romany, left message to contact me with no success. On February 15, 2025, officially one year later, I decided to drive to Vista BMW of Coconut Creek to see Jaime Romany. Walking into the dealership I see Mr. Romany outside his Office and approached him. Luckily for me, Mr. Romany had recognized me from the year before and started to stress my concern regarding the early alerts of the oil change and all filters. Mr. Romany offered to do the oil change and filter in-house free of charge or provide me with a $250 dollar check to have the oil change at another location. Mr. Romany did explain that the certified warranty did not include maintenance on the vehicle, that includes oil change and filters. I advised Mr. Romany I will schedule and appointment for the oil change. He recommended me to speak with Service Advisor Alan Moreno. I scheduled service with Mr. Moreno for February 17, 2025 @10am. On February 17, 2025, Mr. Moreno unaware of the compromise between Mr. Romany and I, mentioned additional unexpected fees. The entire cost of the oil change including filters and diagnostics came to be $1009.00, which was a lot whole lot more than the $250 initially advised by Mr. Romany. I advised Mr. Moreno that Used Vehicle Sales Manager Jamie Romany was going to cover the oil change and filters. Mr. Moreno advised he was going to walk to Mr. Romany’s Office to discuss. I started felt uneasy, 10 minutes later Mr. Moreno came with General Sales Manager, Oliver Ravkin. Mr. Ravkin seemed he was ready for battle. I advised Mr. Ravkin my concern and did advise I had already spoken to Mr. Romany about my oil change. Mr. Ravkin said certified warranty did not cover maintenance and there was nothing he can do for me. I did not want to argue with Mr. Ravkin, since it was clear he was as professional as a door knob. I’ve owned BMW’s for the past 20 plus years and have never experienced such poor customer service and disrespect from a Sales Manager. I will never do business with Vista BMW of Coconut Creek, nor recommend this location for business. More

Horrific Experience at Vista BMW of Coconut Creek. Reconsider purchasing any vehicle from Vista BMW of Coconut creek. You will thank me later. On February 15, 2024, I purchased a certified used 2021 Reconsider purchasing any vehicle from Vista BMW of Coconut creek. You will thank me later. On February 15, 2024, I purchased a certified used 2021 BMW X4 M40I Sports. I felt sure of this purchase because of its certified used vehicle warranty of 1 year. The process of purchasing my vehicle took about 8 hours. William Curran who was the contract administrator was very quick for me to sign the lengthy paperwork with minimal counseling of what I was signing. I specifically asked about the certified warranty and gave me the run around. I was tired of the process and wanted to leave. On early December 2024, the BMW app on my phone notified me that my warranty was expired. Also, not even one year of owning the vehicle the BMW app also alerted me the oil change and all of the filters needed to be replaced. I was confused because I thought I had purchased a vehicle that had all this done already. Early January 2025, I had emailed General Manager of Vista Coconut Creek Tim Kraemer requesting him to contact me to discuss. Still as of today no response from Mr. Kraemer. On February 11, 2025, I attempted to contact BMW Used Vehicle Sales Manager Jaime Romany, left message to contact me with no success. On February 15, 2025, officially one year later, I decided to drive to Vista BMW of Coconut Creek to see Jaime Romany. Walking into the dealership I see Mr. Romany outside his Office and approached him. Luckily for me, Mr. Romany had recognized me from the year before and started to stress my concern regarding the early alerts of the oil change and all filters. Mr. Romany offered to do the oil change and filter in-house free of charge or provide me with a $250 dollar check to have the oil change at another location. Mr. Romany did explain that the certified warranty did not include maintenance on the vehicle, that includes oil change and filters. I advised Mr. Romany I will schedule and appointment for the oil change. He recommended me to speak with Service Advisor Alan Moreno. I scheduled service with Mr. Moreno for February 17, 2025 @10am. On February 17, 2025, Mr. Moreno unaware of the compromise between Mr. Romany and I, mentioned additional unexpected fees. The entire cost of the oil change including filters and diagnostics came to be $1009.00, which was a lot whole lot more than the $250 initially advised by Mr. Romany. I advised Mr. Moreno that Used Vehicle Sales Manager Jamie Romany was going to cover the oil change and filters. Mr. Moreno advised he was going to walk to Mr. Romany’s Office to discuss. I started felt uneasy, 10 minutes later Mr. Moreno came with General Sales Manager, Oliver Ravkin. Mr. Ravkin seemed he was ready for battle. I advised Mr. Ravkin my concern and did advise I had already spoken to Mr. Romany about my oil change. Mr. Ravkin said certified warranty did not cover maintenance and there was nothing he can do for me. I did not want to argue with Mr. Ravkin, since it was clear he was as professional as a door knob. I’ve owned BMW’s for the past 20 plus years and have never experienced such poor customer service and disrespect from a Sales Manager. I will never do business with Vista BMW of Coconut Creek, nor recommend this location for business. More

I can’t say enough about my incredible experience at BMW of Coconut Creek! From start to finish, every interaction was nothing short of exceptional. A huge thank you to my sales specialist, Fred, whose c of Coconut Creek! From start to finish, every interaction was nothing short of exceptional. A huge thank you to my sales specialist, Fred, whose calm, easy-going demeanor made purchasing my dream car—a 2022 BMW X4—an absolute pleasure. Fred’s non-pushy, professional approach made me feel comfortable and confident throughout the entire process. I am beyond grateful for his help in making this dream come true! Equally impressive was my service advisor, Nicholas, whose outstanding communication and swift handling of a minor light replacement showed the utmost professionalism and care. Nicholas made sure everything was perfect, and I truly appreciated his dedication and efficiency. Lastly, I have to give a heartfelt shoutout to Roberto for his fantastic follow-up after my purchase. His genuine eagerness to ensure my complete satisfaction was the cherry on top of an already fantastic experience. His commitment to customer service has earned my business for life. Thank you, BMW of Coconut Creek, for an unforgettable car-buying experience. I will forever be grateful for the amazing service and support I received from Fred, Nicholas, and Roberto. Highly recommend! More

I can’t say enough about my incredible experience at BMW of Coconut Creek! From start to finish, every interaction was nothing short of exceptional. A huge thank you to my sales specialist, Fred, whose c of Coconut Creek! From start to finish, every interaction was nothing short of exceptional. A huge thank you to my sales specialist, Fred, whose calm, easy-going demeanor made purchasing my dream car—a 2022 BMW X4—an absolute pleasure. Fred’s non-pushy, professional approach made me feel comfortable and confident throughout the entire process. I am beyond grateful for his help in making this dream come true! Equally impressive was my service advisor, Nicholas, whose outstanding communication and swift handling of a minor light replacement showed the utmost professionalism and care. Nicholas made sure everything was perfect, and I truly appreciated his dedication and efficiency. Lastly, I have to give a heartfelt shoutout to Roberto for his fantastic follow-up after my purchase. His genuine eagerness to ensure my complete satisfaction was the cherry on top of an already fantastic experience. His commitment to customer service has earned my business for life. Thank you, BMW of Coconut Creek, for an unforgettable car-buying experience. I will forever be grateful for the amazing service and support I received from Fred, Nicholas, and Roberto. Highly recommend! More

Rodrigo Barros is a trusted Service Advisor who has assisted with my service calls on three separate occasions. He is knowledgeable, exceptional communicator, and a quality advisor who illustrates why assisted with my service calls on three separate occasions. He is knowledgeable, exceptional communicator, and a quality advisor who illustrates why I have purchased two vehicles over the past three years from this dealership. Thank you, Rodrigo for your assistance and professionalism. More

Do your self a favor and ask for Mike (Michael E Loiselle) I highly recommend this salesman and dealership to all my friends and family! It’s hard to car Mike a salesman when he wasn’t never trying Loiselle) I highly recommend this salesman and dealership to all my friends and family! It’s hard to car Mike a salesman when he wasn’t never trying to sell me anything, he wanted me to get the exactly what I was looking for. My experience was outstanding, thanks to my salesman, Mike. From start to finish, he was incredibly professional and patient. He took the time to understand exactly what I was looking for and never pressured me into making a decision. Instead, he genuinely cared about helping me find the right vehicle that would make me happy. It’s rare to find a salesman who prioritizes customer satisfaction over a quick sale, but Mike truly did. If you’re looking for an stress-free, enjoyable car-buying experience, this is the place to go! More