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BMW of Akron - Service Center

Akron, OH

4.7
122 Reviews

122 Reviews of BMW of Akron - Service Center

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August 27, 2025

Excellent service and customer service as always. Very relaxing atmosphere. Friendly staff and expert service. Dependable More

by Toni Stylz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
August 27, 2025

The shop foreman personally met with me to address the subtle issue my vehicle was having. He correctly identified the problem and repaired it. I’m very happy with the service. More

by SYEARGIN2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Zweifel
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2025

Service is GREAT! ! Erin in service is amazing!! Always takes great care of me and any thing my BMW needs!! More

by Abe awad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Laughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Walter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Lyon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Betty McKnight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Popeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Berrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin in service!! 10 ⭐️
August 27, 2025

The service representative was friendly, knowledgeable, and got me registered quickly. They provided me a ride to my office which makes having service done much easier. More

by rhoneck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Berrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2025

Ed was very nice and knowledgeable. Dealership handled service very quickly. I like the service dept. More

by marleneh9655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Laughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Berrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zweifel
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2025

Great, consistent job in customer service, from Joey to the technicians. The video inspection is a plus as well. More

by JACKH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
August 26, 2025

The dealership is wonderful. Whether I buy a BMW in the future is questionable. The way BMW treats its customers leaves much to be desired. More

by CHRISFISHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Berrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob was the customer service representative that I worked with and he was wonderful
August 26, 2025

My experience was absolutely wonderful. Eric Eisenhart was so helpful & professional. Everyone there was very professional as well. More

by PEGGYSHAFFER1185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eisenhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2025

Great communication and customer service every thing was super easy and rental car also easy More

by STUDENIC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Zweifel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin in service awesome
August 24, 2025

Great service experience. Really appreciate the detailed video the service technician provided during my visit. More

by PilotGuy2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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