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BMW of Anchorage - Service Center

Anchorage, AK

4.9
235 Reviews

235 Reviews of BMW of Anchorage - Service Center

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May 20, 2025

Everyone I come in contact with at BMW of Anchorage has the absolute best customer service! A+ experience every time. More

by balazs.cj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent
May 20, 2025 -

BMW of Anchorage responded

Thank you for sharing your positive experience with BMW of Anchorage! We're delighted to hear that our team consistently provides top-notch service. We look forward to serving you again in the future!

May 17, 2025

Any and all appointments I’ve had have been easy to schedule and the staff has always been helpful and courteous. More

by nsbaechler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

BMW of Anchorage responded

We're delighted to hear that scheduling appointments has been a breeze and our team at BMW of Anchorage has provided helpful service. Thanks for sharing your experience!

May 17, 2025

Great service. Only thing is I needed front and rear wipers changed. Only front done and rear is ripped. I did tell the service writer. So now another trip to purc More

by irishheart2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

BMW of Anchorage responded

Thank you for sharing your feedback with us at BMW of Anchorage. We're glad to hear the service was great, but we apologize for the oversight with your rear wiper. Please feel free to reach out so we can make it right on your next visit!

May 17, 2025

Totally overjoyed with the BMW Anchorage Service Department. Under the leadership of Service Manager Nico Tapafua, my concern and the resolution was phenomenal! His team of technicians and customer More

by barden@gci.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DeWayne - Parts Department
May 19, 2025 -

BMW of Anchorage responded

Thank you for sharing your positive experience with the BMW of Anchorage Service Department! We're delighted to hear that Nico Tapafua and his team provided exceptional care and service. We appreciate your support, and we're here whenever you need us!

May 17, 2025

With a brake sensor failing shortly after departing, I was pleased to be given a loaner while the problem resokved More

by jay.mckee68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent Mendenhall
May 19, 2025 -

BMW of Anchorage responded

We're glad to hear that our team at BMW of Anchorage could provide you with a loaner while resolving the brake sensor issue. Thank you for your patience and understanding!

May 14, 2025

I go here for my lifetime oil changes. It’s simple to make appts online. They offer a shuttle to and from my workplace when I have my car getting worked on. No problems so far. More

by Insomeforest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

BMW of Anchorage responded

Thank you for sharing your experience with BMW of Anchorage! We're glad to hear that our services, including the convenient shuttle and online appointment system, have been meeting your needs. We look forward to continuing to serve you in the future!

May 13, 2025

The team at BMW Anchorage has been incredible. From sales, service to management. I had a warranty claim and they had it in and done within 3 days. More

by Davidsean49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Siracusa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent
May 13, 2025 -

BMW of Anchorage responded

David, we appreciate you sharing your experience with BMW of Anchorage! It’s fantastic to hear that the entire team—from sales to service and management—took such great care of you and handled your warranty claim so efficiently. We’re glad to have earned your trust and look forward to helping you again in the future.

May 10, 2025

Got me fixed and back on the road about as quickly as any service shop could. More

by kfundeen
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

BMW of Anchorage responded

We’re thrilled to hear that your experience at BMW of Anchorage was so efficient! It's great to know that we were able to get you back on the road quickly. Thank you for sharing your feedback, and we look forward to assisting you again in the future!

May 06, 2025

My experience with BMW of Anchorage has been world class. Having experienced several other dealers in the area I will not purchase or lease a vehicle that is not a BMW. The service department, the sales te More

by RJM88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Zakrzewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent - 5 Stars
May 06, 2025 -

BMW of Anchorage responded

We're delighted to hear that your experience with BMW of Anchorage has been exceptional! It's wonderful to know our service department and sales team have earned your loyalty. Thank you for choosing us, and we look forward to serving you again in the future!

May 06, 2025

I broke down right in front of the dealer so went in and talked to the service manager. It was a Friday so little could be done. They took me in even though I was in a dodge pickup. The service was great More

by sjbo659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

BMW of Anchorage responded

Thank you for sharing your experience with BMW of Anchorage! We're glad to hear our team was able to assist you promptly and efficiently, even on a busy Friday. We appreciate the kind words and are here if you need anything in the future!

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