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BMW of Anchorage - Service Center

Anchorage, AK

4.9
235 Reviews

235 Reviews of BMW of Anchorage - Service Center

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May 03, 2025

Great service department! it’s nice when you call BMW of Anchorage. It says press one for service obviously that’s their main priority taking care of their customers that says More

by brethendren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

BMW of Anchorage responded

It's great to hear that your experience with the service department at BMW of Anchorage was so positive, Brethendren! Their commitment to customer care really shows. Thank you for sharing your feedback, and we hope to assist you again soon!

May 05, 2025 -

brethendren responded

Your star is in the service department. Trent Mendenhall amazing young man really knows his stuff very impressive.

May 06, 2025 -

BMW of Anchorage responded

We truly appreciate you taking the time to recognize Trent Mendenhall! He’ll be proud to hear your kind words. It's always rewarding to hear when a team member leaves such a strong impression—we’re lucky to have him. We look forward to seeing you again!

May 02, 2025

Good timely service but exorbitant pricing. $1600 to replace front and rear brake pads is excessive More

by Shaldaneak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

BMW of Anchorage responded

Thank you for sharing your feedback. We’re glad to hear that you experienced timely service, though we understand your concerns regarding pricing. We aim to provide value with every service, and we appreciate your input. If you'd like to discuss this further, feel free to reach out. We look forward to helping you again soon.

May 02, 2025

Their video inspections were more than I could have asked for. Went over every issue in detail & even gave remedies & costs for said issues. Easy to use application, drop off, and delivery. Would use again. More

by Torynmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

BMW of Anchorage responded

Torynmorgan, we're delighted to hear that the video inspections and overall service at BMW of Anchorage exceeded your expectations. Thank you for sharing your experience, and we look forward to assisting you again in the future!

May 02, 2025

It’s great to go into a service department after 4 months and the service department person still knows your name More

by BA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

BMW of Anchorage responded

It's fantastic to hear that the service team at BMW of Anchorage made such a positive impression with their personalized attention. We hope to continue providing you with great service in the future!

April 23, 2025

Love this dealership. I always receive great service from all team members I encounter and the service work is second to none. Great dealership and team members. Customer More

by Erin D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2025 -

BMW of Anchorage responded

Erin, we truly appreciate your continued trust and loyalty! It’s wonderful to hear that you’ve had such positive experiences with both our service team and the dealership. Thank you for recommending us, and we look forward to seeing you again soon!

April 23, 2025

Bmw Of Anchorage has a professional staff From the front to the back, it’s always a pleasure to do business! More

by Articman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Carberry
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Apr 24, 2025 -

BMW of Anchorage responded

It’s always a pleasure hearing from customers like you, Articman! We’re thrilled to know that the entire team at BMW of Anchorage continues to leave a strong impression. Thank you for your loyalty—we look forward to your next visit!

April 21, 2025

My service writer was very helpful and explained everything. Very kind and I felt like he had my best interest More

by Smcarberry55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Carberry
Report | Print
Apr 21, 2025 -

BMW of Anchorage responded

It's wonderful to hear that your service writer was so helpful and kind! We always strive to provide clear communication and ensure our customers feel valued. Thank you for sharing your experience with us, and we look forward to assisting you again soon!

April 20, 2025

Always great service, professional staff, and great communication. I truly enjoy coming to this location/dealership and working with the service department. More

by jerod.perron@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

BMW of Anchorage responded

Thank you for sharing your positive experience with us at BMW of Anchorage! We're delighted to hear that our service department and staff have consistently met your expectations. We look forward to welcoming you back in the future!

April 19, 2025

Excellent customer service , knowledgeable staff who truly cares about the client. I love the feature of the video sent to the customer after service . That is top notch ! Better than the competitors f More

by pippa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent and Matt
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Apr 21, 2025 -

BMW of Anchorage responded

We appreciate you sharing your experience, Pippa! It’s fantastic to hear that the video update and loaner car added so much value to your visit. We’re proud of our team at BMW of Anchorage for providing top-notch service. Thank you for your kind words, and we look forward to seeing you again!

April 17, 2025

Matt and Trent are always so kind, helpful, efficient and knowledgeable. They go above and beyond to take good care of me and my car, which means the world to me! More

by erikasmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Trent
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Apr 17, 2025 -

BMW of Anchorage responded

Erika, it means so much to hear how well Matt and Trent take care of you at BMW of Anchorage. Their kindness and dedication truly shine through your words. We appreciate you sharing this and look forward to seeing you again soon!

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