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BMW of Anchorage - Service Center

Anchorage, AK

4.9
235 Reviews

235 Reviews of BMW of Anchorage - Service Center

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April 17, 2025

Prompt and thorough customer service. Matt Carberry is the archetype of an ideal service advisor More

by wcstarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Carberry
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Apr 18, 2025 -

BMW of Anchorage responded

Thank you for your 5-star review! We're glad to hear that Matt at BMW of Anchorage delivered prompt and thorough service. He's truly an outstanding service advisor!

April 17, 2025

I came in to get my oil and scheduled service done and they found a few other issues! They gave me a loaner and kept troubleshooting until they had the problem fixed! Matt in service is absolutely awesome More

by Weelspin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Apr 18, 2025 -

BMW of Anchorage responded

We're delighted to hear that Matt and the BMW of Anchorage team provided such thorough service during your visit! It's great to know they went above and beyond with a loaner while addressing all issues. Thanks for sharing your experience!

April 15, 2025

Excellent service from the manager to the mechanics. The use of a loaner car is a wonderful perk More

by Katabinor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Swan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

BMW of Anchorage responded

Katabinor, we’re so glad to hear you had an excellent experience with the team at BMW of Anchorage! It's great that the service and loaner car perk added to your convenience. Thank you for your kind feedback, and we look forward to assisting you again!

April 04, 2025

Service dept is the reason I continue to buy bmws. They are an asset to you company. Bring back the car washes with servicing. More

by Redwingak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Mendenhal
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Apr 04, 2025 -

BMW of Anchorage responded

We’re thrilled to hear that our service department keeps you coming back to BMW of Anchorage! Thank you for your continued trust in us. We appreciate your suggestion about the car washes and will pass it along to the team. Looking forward to assisting you again soon!

April 02, 2025

Matt and Trent and the whole service department for that matter are EPIC in every way. More

by Hicks.Alexandria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will, Trent all front desk intake personnel and all service members
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Apr 02, 2025 -

BMW of Anchorage responded

Alexandria, it’s awesome to hear that Matt, Trent, and the entire service team at BMW of Anchorage provided such an epic experience! We truly appreciate your support and look forward to seeing you again next time!

April 02, 2025

Top notch service at bmw of anchorage Trent always goes above and beyond to make sure our vehicles are taken care of! More

by Kolbasin.serega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Mendenhall
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Apr 02, 2025 -

BMW of Anchorage responded

Kolbasin, we appreciate your kind words about BMW of Anchorage! It’s great to hear that Trent consistently goes above and beyond to take care of your vehicles. We’ll be sure to share your feedback with him. Looking forward to seeing you again next time!

March 31, 2025

Great experience first service on new X5 was completed in a timely manner. Service representative was good no issues. More

by ccnewman_495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

BMW of Anchorage responded

We're pleased to hear that your first service experience with the new X5 went smoothly at BMW of Anchorage. Thank you for sharing this feedback, and we're here if you need anything in the future!

March 29, 2025

Trent and Matthew provide amazing service, the both friendly and explain what is going on with your vehicle. More

by debbiekwood1958
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Trent
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Mar 31, 2025 -

BMW of Anchorage responded

Debbie, we’re glad to hear that Trent and Matthew provided you with amazing service at BMW of Anchorage! It’s great that they took the time to explain everything and make your visit a positive one. If there’s anything we can do to make your experience even better next time, let us know!

March 28, 2025

They are efficient in getting my oil change done. Friendly staff. They have a free shuttle to work and back. More

by Kieferpeggy456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

BMW of Anchorage responded

Thank you for sharing your experience with BMW of Anchorage! We're glad to hear that our team was efficient and friendly, and that the shuttle service added convenience to your visit. We look forward to serving you again in the future!

March 27, 2025

Building is very clean. Personnel are friendly and helpful. If someone had asked Inpeobably would have looked at new ones. Not quite ready but thinking about it. It is nic More

by alaskamurph
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

BMW of Anchorage responded

Alaskamurph, we're delighted to hear that you had a pleasant experience with our team at BMW of Anchorage. It's great to know the appointment system worked well for you and we hope you'll consider us when you're ready for a new vehicle!

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