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BMW of Beaumont
Beaumont, TX
128 Reviews
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Showing 128 reviews
June 18, 2025
Certified 2023 BMW M850i Purchase – May–June 2025 My experience purchasing a Certified 2023 BMW M850i from BMW of Beaumont has been, without exaggeration, the most poorly handled automotive transaction experience purchasing a Certified 2023 BMW M850i from BMW of Beaumont has been, without exaggeration, the most poorly handled automotive transaction I’ve ever experienced. Negotiations began on May 8, and I wired full payment on May 12. The vehicle was delivered nearly a month later, on June 9. The delay centered around a front strut required for CPO certification — a part that I later verified had only six units available nationwide at the time. Multiple units were shipped and arrived damaged, reportedly due to poor packaging from the factory. I suggested using a strut from another car in their inventory to keep the transaction moving, but that was dismissed as being “too expensive” for the dealership. They made no effort to source the part directly from Germany, even though that may have resolved the issue faster. Instead, they repeatedly tried to acquire the same fragile part from the limited domestic network, despite multiple failures. As time dragged on, I even agreed to let them install the damaged strut. The issue? A small plastic tab that held a wire — not a structural flaw. Despite that concession, the dealership still hadn’t completed the remaining CPO certification work, even after having the vehicle in their possession for five weeks. That speaks to a much deeper issue than parts delays — namely, a complete lack of planning, accountability, and internal coordination. Chris, the salesperson, was friendly and stayed in communication, but ultimately ineffective once the process began to unravel. I had to chase him for updates, suggest workarounds, and verify part availability myself. Not once did a manager reach out to apologize, explain, or offer assistance. Even a phone call acknowledging the situation would have gone a long way. When I asked if they would offer an extended warranty or a similar good-faith gesture, I was met with a flat “no” — no explanation, no conversation, just silence and continued expectations that I wait without complaint. When the car finally arrived, the issues didn’t end. There was minor but visible damage on the rear passenger-side rocker panel near the wheel, likely from contact with a curb. In addition, the key fob didn’t work properly due to a fault with the comfort access antenna system — meaning the car wouldn’t start without special override. The dealership claimed no such issue existed. Yet I was the one troubleshooting the problem at home. To top it off, only one key was included with delivery. I was told on June 11 that a second key would be overnighted. When it failed to arrive, I followed up and was told — in the words of the salesperson — “we are f---ing idiots.” The second key eventually showed up on June 17. Oddly, after receiving the second key, both now work perfectly. I changed nothing on the vehicle. While I’m glad the issue resolved, I’m not fond of problems that simply “go away” on their own, and I can’t say whether it will return. What I can say is that I had to troubleshoot an issue they insisted didn’t exist. This should have been a premium experience. Instead, it was one failure after another: from not having the vehicle ready at time of sale, to poor logistics, unkept promises, certification delays, missing keys, vehicle damage, and a complete absence of leadership accountability. This isn’t my first BMW. It’s my seventh. But it’s the first time I’ve seriously questioned remaining with the brand. Under no circumstances should you do business with this dealership. The only reason this review receives even one star is because the car physically arrived. That’s it. If not for that, it would be zero. More
by dozer04r1
Employees Worked With
Chris James
May 29, 2025
Exceptional service! Taylor went above and beyond to ensure the best customer service as well as the services performed on my new car. Beyond pleased and will definitely Taylor went above and beyond to ensure the best customer service as well as the services performed on my new car. Beyond pleased and will definitely be back! Thanks BMW of Beamont! More
by LACIMCDANIEL
April 03, 2025
I highly recommend working with John Robinson! He was caring, fair, and kind throughout the process. I felt like he had my back and wanted to make sure I was satisfied and my questions were answer He was caring, fair, and kind throughout the process. I felt like he had my back and wanted to make sure I was satisfied and my questions were answered. The General Manager, Bulent Diker, was also extremely friendly, welcoming, and trustworthy. He made my experience feel more comfortable and relaxed. I’ve been looking for a while so I’ve been inside a lot of dealerships and these guys definitely have a more old school environment than anywhere else I have been. I actually found that to be refreshing once I was in person and appreciated it because I felt like more than just a sale to them. It also means the process may take a bit longer, and if you’re out of state it may be difficult. I was coming in from out of state which added a layer of complexity, and there were some unnecessary delays/hiccups from the financing department which I didn’t appreciate. However, John and Bulent handled it for me so that when I arrived it all came together and they made sure all of my questions and concerns were addressed. Thanks to them, I am happy to say I have a new car that I am in love with!! And finally, special shout out to Bora. I didn’t work with him on my purchase, but in chatting while waiting I could tell he is also a very kind, warm person and if you work with him I am sure you would be in good hands. More
by kylierain
Employees Worked With
John Robinson
March 31, 2025
Taylor is the one that always helps me. He keeps me up to date as to what is going on. He is always good He keeps me up to date as to what is going on. He is always good More
by Nkinchen
Employees Worked With
March 21, 2025
worst dealer experience ever. I have purchased probably around 50 cars from dealers in my life and I had some bad experiences, but working with bmw of Beaumont was the worst. I I have purchased probably around 50 cars from dealers in my life and I had some bad experiences, but working with bmw of Beaumont was the worst. I am not sure how they have remained in business. Usually dealers rush to get the sale done. This dealer was stalling every chance they got. My transaction took around 20 days. After my loan with a great credit history got approved and the credit card was changed for the down payment , it took more than 2 weeks to release the car. For some reason the file had to go through 3 different states of approvals at the dealer. Usually on once the dealer collects the down payment and the loan is approved, the car is ready to be picked up, but not with bmw of Beaumont. After 20 days and all the approvals, the dealer wouldn't release the car to the truck driver for transport, so I ended up losing time and money, because I had paid a deposit to the truck driver, which wasn't able to pick up the car, after the dealer told me the car is released for pickup. The driver waited for 6 hours, left and kept my deposit. I don't blame the driver. After almost 3 months, I finally received my registration and plates. I am sure they will blame that on California DMV, but they were not able to send me the package to sign. I am assuming that's because their registration department and the shipping department is different. I have an email chain as proof how they tried to send me the package 3 different times, which I never received. Then I finally asked them to email the forms so I can sign it and mail it back. Just incompetence on every corner More
by xkuisit
Employees Worked With
John
March 10, 2025
No hassle experience, great cars in great condition. Chris was very informative and secured a great rate for me. Was willing to go the extra mile to drop off the car at my home Chris was very informative and secured a great rate for me. Was willing to go the extra mile to drop off the car at my home More
by raymcgaw
Employees Worked With
March 10, 2025
My experience with Oscar and BMW in Beaumont , Texas was excellent. I would highly recommend their dealership to any potential buyers. excellent. I would highly recommend their dealership to any potential buyers. More
by Mshinds
Employees Worked With
February 02, 2025
The sales team went above the call of duty. My interaction with the sales team was very warm and inviting. Their work was impeccable in terms of finding me the best deal to drive out my new BM My interaction with the sales team was very warm and inviting. Their work was impeccable in terms of finding me the best deal to drive out my new BMW. More
by lmarti5
Employees Worked With
Bora
January 08, 2025
I had my first encounter with BMW Beaumont service department this morning and let me tell you it was awesome. Hat's off to service provider Mrs. Robbin Watts. She's the best!!!! Excellent communicati department this morning and let me tell you it was awesome. Hat's off to service provider Mrs. Robbin Watts. She's the best!!!! Excellent communications and very thorough with getting my M8 initial break in service done. Looking forward to the days ahead with dealings with her. Next meeting is with a genius to get me familiar with the new ride! More
by NGTII
Employees Worked With
Marc Edgerley
