BMW of Buena Park

Overall they just don’t seem to care about the customer. Every time I go I preschedule a loaner and when I arrive they say I didn’t till they look. Than sometimes they lie they are washing it and take 2 hou Every time I go I preschedule a loaner and when I arrive they say I didn’t till they look. Than sometimes they lie they are washing it and take 2 hours or more. I been accused of damaging their cars so many times I’m glad I record before driving off More

I have a good experience with this dealership. I was assisted by Jonathan Wright and he is very knowledgeable, professional and explains everything in detail. I will definitely go back and do busi I was assisted by Jonathan Wright and he is very knowledgeable, professional and explains everything in detail. I will definitely go back and do business with him in the future. More

The dealership was beautifully designed and very inviting. Upon entering the team was polite and professional. I waited less than 3 minutes for my sales professional to greet me and get started. inviting. Upon entering the team was polite and professional. I waited less than 3 minutes for my sales professional to greet me and get started. More

Staff was willing to stay close to, and past opening hours to complete the transaction. We have purchased new vehicles from here before, and will likely do so again. Thanks! hours to complete the transaction. We have purchased new vehicles from here before, and will likely do so again. Thanks! More

Excellent customer service. Mitchell was was prompt on the updates and made the appointment easy and pleasant. Mitchell was was prompt on the updates and made the appointment easy and pleasant. More

Having Anthony as a service lead, he made this repair, for me, the best experience, yet. I hope to have his help in the future...Anthony made this long repair more bearable...he was kind, genuine, respect for me, the best experience, yet. I hope to have his help in the future...Anthony made this long repair more bearable...he was kind, genuine, respectful, and a true gentleman. Best service person I have had the pleasure of dealing with! More

If you need a trustworthy, reliable and honest service advisor, ask for Victoria Spoonhunter! She is responsive while she may be busy and acknowledgeable of my concerns for the past few months on my 2018 advisor, ask for Victoria Spoonhunter! She is responsive while she may be busy and acknowledgeable of my concerns for the past few months on my 2018 BMW 3 Series I have her take care of my car for insurance needs, warranty work, and regular service. So far, my car has been running in tip-top shape. Already at 109,000 miles, it's still driving smoothly as it did from when I purchased it (of course some things need to be replaced over time). I hope it will still run for the next 5 years before I come back again for a newer car. Thank you Victoria! You're awesome! More

The car came back with random screw in the cup holder. And the steering column cover unsecured. And the steering column cover unsecured. More

Service is always courteous and professional. Advisors are nice and understanding. Love the inspection report from the tech. Advisors are nice and understanding. Love the inspection report from the tech. More

Great experience with this dealer , specially with Aimee Orona! She was very professional and patient with me! Orona! She was very professional and patient with me! More