BMW of Cape Cod, A Premier Company - Service Center

Alfred from Service was pleasant, and efficient. He went out of his way to provide quality customer service. My car was ready in less time. out of his way to provide quality customer service. My car was ready in less time. More

Got the issue corrected . It took 2 visits to get the problem fixed, but so far so good! I’ll need my oil changed next visit. problem fixed, but so far so good! I’ll need my oil changed next visit. More

I had a very bad experience and it not a reflection of BMW. Agent was very rude upon checking. I ask for some bulbs to be change, they totally for got about it, car had to be sent back to change bulb. Aft BMW. Agent was very rude upon checking. I ask for some bulbs to be change, they totally for got about it, car had to be sent back to change bulb. After getting my car service it’s still saying on the dash car needs to be service. After Servicing my car agent told me I have a check engine light on and I need breaks done, they were just basically pushing me through the door to help the next person instead of finishing everything at one shot. They were trying to make another appointment 2 weeks out and I basically waited 3 weeks for the one I got. Finally screw was remove from my front bumper and was not replace. The overall experience was very bad. I will not return to this branch anymore. BMW is a excellent company I just felt like the service I received was not on point 2 day ago. More

The service department is super friendly, very efficient and answers all questions with knowledge. The quality of work is excellent. I would highly recommend BMW and answers all questions with knowledge. The quality of work is excellent. I would highly recommend BMW More

Service Dept welcomed me and addressed needs promptly. Offered transport bu opted to wait. Waiting area was clean and comfortable. Requested and was willingly provided with notary public to sign certain Offered transport bu opted to wait. Waiting area was clean and comfortable. Requested and was willingly provided with notary public to sign certain non related to BMW documents. All in all a very pleasant experience More

I’ve been so busy at work that I had to cancel and rebook my appointment and inadvertently wrote down the wrong day -showing up a day early for my appointment! The service team handled my screwup without mi my appointment and inadvertently wrote down the wrong day -showing up a day early for my appointment! The service team handled my screwup without missing a beat and squeezed my car in for service. More

the team at premier bmw took the time to go through my car and not only repair the problem but found a couple other problems and took care of it with no hastle,they gave my wife a new loaner and returned car and not only repair the problem but found a couple other problems and took care of it with no hastle,they gave my wife a new loaner and returned our 750 x drive spotless in excellent running condition also communication was excellent i wont be going anywhere eltse. More

The service was excellent and Mauve was very professional and courteous. My first time to this dealer and very happy with the service. Thank you and courteous. My first time to this dealer and very happy with the service. Thank you More

While all employees were courteous, the wait was long, and the wrong part ordered. I had to return, for a second time. I was not given a complete explanation for the mistake. and the wrong part ordered. I had to return, for a second time. I was not given a complete explanation for the mistake. More

I am a little concerned. I thought the service included checking tire pressure, my tire pressure was low in the right front tire. My “next service “ was not reset. I am not sure if I can reset it. It is a checking tire pressure, my tire pressure was low in the right front tire. My “next service “ was not reset. I am not sure if I can reset it. It is a nice feature when I can keep track of my next service. Now I question what was done to my car? I had a similar incident with another dealer only to find out the car was not serviced. If you want to reply to me I would appreciate it. Thank you. More