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BMW of Cape Cod, A Premier Company - Service Center

Hyannis, MA

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515 Reviews

515 Reviews of BMW of Cape Cod, A Premier Company - Service Center

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September 12, 2020

Easy in easy out! Just the kind of service visit we all like! I have purchased a dozen BMW's through the past 10 years and I have always had excellent service with Premier Cape Cod. More

by star.walker14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey
Sep 14, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for choosing BMW of Cape Cod for the past 10 years, Star! We appreciate your business and look forward to working with you again! See you next time!

September 11, 2020

Great place to do business. I have bought four cars there and plan to buy more. Your service department is excellent and they do a very good and through job. Why would anyone go anywhere else? The p More

by HPSIEGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myles Leavitt, Maeve Maher
Sep 11, 2020 -

BMW of Cape Cod, A Premier Company responded

We're happy to hear that we're your #1 choice in all things service! We look forward to seeing you at BMW of Cape Cod next time!

September 11, 2020

Service department diagnosed the problem within the time promised. They had the part on hand which allowed me to wait while the repair was performed. Maeve, my service representative, kept me informed as More

by carl.muller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maeve Maher
Sep 11, 2020 -

BMW of Cape Cod, A Premier Company responded

This is what we like to hear, Carl! We're so happy that Maeve kept great communication throughout your service appointment! See you at BMW of Cape Cod next time!

September 05, 2020

Regular maintenance plus an engine warning light. Alfred was professional, friendly and know. He and everyone working in the facility abided by COVID protocols. No problems and car delivered without prob More

by PKCOCOLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred...Service Dept, James Carbonell
Sep 08, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for choosing BMW of Cape Cod for all of your automotive needs! We're so happy to hear that our James and our service team took such great care of you during your visit! See you next time!

September 05, 2020

Excellent responsive service and friendly service people, answered all questions clearly. Also observed social distancing rules in and out of the service area. I have always had a good experience at this dea More

by DEBORAH8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maeve Maher
Sep 08, 2020 -

BMW of Cape Cod, A Premier Company responded

We appreciate your positive feedback, Deborah! See you at BMW of Cape Cod next time!

September 04, 2020

Maeve is really helpful and accommodating.Service was Maeve is really helpful and accommodating. Service was prompt we had tow tires mounted and balanced due to flat tire Tires were not inflated fully More

by mschiffer0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maeve Maher
Sep 09, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for visiting Maeve at BMW of Cape Cod! We would like to discuss this in greater detail, one of our team members will reach out to you within 48 hours. Thanks, Nick Laham - General Manager - 508-815-5500

September 03, 2020

Love BMW CC....went to get my oil topped off since the alert notification came on. The notification is still on and should be off. More

by JEANPIETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maeve Maher
Sep 21, 2020 -

BMW of Cape Cod, A Premier Company responded

Jean, thank you for the compliment! One of our service team members will reach out to you regarding the notification alert still being on.

August 31, 2020

Maeve has been extremely nice and helpful both times I've been in for service. She's very professional ! My car did not get finished the day promised but she offered a loaner which i did not need but appre More

by RGROUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe in Sales-- Very nice guy- Bought car from him 18 months ago, Maeve Maher
Aug 31, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for taking the time to leave BMW of Cape Cod, this 5-star review! Maeve appreciates the shout-out! See you next time!

August 31, 2020

Yes I would however this time we had a communication problem... meaning none I had to call to check on vehicle instead of them calling me... it’s frustrating when they say they will call and don’t when More

by DCOLLUPY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey German
Sep 04, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for bringing this to our attention. Our entire team apologizes for any inconvenience this may have caused you. We pride ourselves on providing exceptional customer service and we are sorry we fell short of that during your service visit. My hope is that we will exceed your expectations during your next visit. I am always available should you want to speak with me directly - Nicholas Laham, General Manager - 508-815-5500.

August 29, 2020

Was told it was going to cost me 180.00 for break fluid. They when I got my vehicle the SOS notification came on and was told it’s because we were in the garage and if it continues to come back. I told them More

by mark.pasionek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corey
Sep 15, 2020 -

BMW of Cape Cod, A Premier Company responded

Hello Mark, I am sorry to hear that we did not leave a better impression during your recent service visit. Please be assured that we value your business and make every effort to provide exceptional customer service, sometimes we fall short. We would love another opportunity to earn your business and assist with future vehicle needs. If you would like to discuss this in greater detail please feel free to contact me directly. Myles Leavitt, Service Manager 508-815-5500.

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