BMW of Carlsbad

IF I COULD GIVE ZERO STARS, I WOULD This dealership is one of the most unprofessional and disrespectful businesses I’ve ever come across. The leadership here creates a toxic environment where people are t one of the most unprofessional and disrespectful businesses I’ve ever come across. The leadership here creates a toxic environment where people are talked down to, disrespected, and treated as if they don’t matter. The way they handle customers and the way they carry themselves shows zero integrity or basic human decency. If you value honesty, respect, and being treated fairly, avoid BMW of Carlsbad at all costs. There are plenty of dealerships where you won’t be treated like garbage—this is not one of them. More

service provided by Cello Holiday was outstanding and extremely efficient. He answered all my questions and provided me with excellent assistance. extremely efficient. He answered all my questions and provided me with excellent assistance. More

I bought a used car from BMW of Carlsbad and couldn’t be more satisfied. The price was honest, there was no pressure to purchase additional products, and the entire transaction was straightforward and stres more satisfied. The price was honest, there was no pressure to purchase additional products, and the entire transaction was straightforward and stress-free. Spencer Whittle was professional, friendly, and made the whole experience enjoyable. I truly appreciated their attentive and considerate approach toward us. Highly recommend this dealership! More

As a first-time BMW customer, I had an excellent experience at BMW of Carlsbad. Michael Smith provided outstanding service—he was patient, respectful, and worked entirely on our terms. He made the p experience at BMW of Carlsbad. Michael Smith provided outstanding service—he was patient, respectful, and worked entirely on our terms. He made the process feel smooth, never rushed, and always made sure we felt confident in every step. The entire team was welcoming and professional, and the level of service exceeded our expectations. I highly recommend Michael and BMW of Carlsbad to anyone looking for a trustworthy and exceptional car buying experience. More

I was checked in immediately after walking into the office by Keith. Took only 10 minutes to do the check in process. Car was finished as discussed within 2 hours. office by Keith. Took only 10 minutes to do the check in process. Car was finished as discussed within 2 hours. More

Christine at BMW of Carlsbad is one of the best customer relations agents I have come across. I have always been happy with the experience I have when I go to BMW of Cbad. One critique: I called in for a relations agents I have come across. I have always been happy with the experience I have when I go to BMW of Cbad. One critique: I called in for an appointment weeks before the appointment. When I got there I was told I was not on the list. The fellow asked how I make my reservation. When I told him I called in, he said “yea, that doesn’t work. People who call for an appt usually don’t get on the appointment list”. Huh? What!!! I put my patient panties on and it turned out ok. That experience did rob me of an extra half hour of my day. Annoying but did not ruin my day. Not too much of a big deal but I know BMW holds itself to a higher standard and may want to look into this. Maybe have the service phone operator simply say no I can’t set up and appt, do it on line. Just a suggestion. More

I had a very bad experience with the Service Center at BMW Carlsbad. I dropped off my BMW X5 for a first oil change (8 months after purchase) at the Service Center. After picking up my car from the Servic BMW Carlsbad. I dropped off my BMW X5 for a first oil change (8 months after purchase) at the Service Center. After picking up my car from the Service Center I noted buff marks and scratches on the inside door controls on the driver side. Their service team also did not investigate and resolve one of the issues I informed them about when I made the service appointment. Overall, a very bad service experience at this location. More

I have had nothing but good things to say about their courtesy, information given, and help in getting my car ordered with everything I wanted, Dealings with Matt Worley has been a five star experience a courtesy, information given, and help in getting my car ordered with everything I wanted, Dealings with Matt Worley has been a five star experience and he continues to work with me. I was a “challenge” client because the last time I purchased a car was 25 years ago and, needless to say, things have changed in the automobile realm! I tell friends it’s like going from “The Flintstones” to “The Jetsons”…! More

Corey Hayvard is the kindest and very helpful dealer I have ever met. He was the most important reason for me to lease new X5. Thanks have ever met. He was the most important reason for me to lease new X5. Thanks More