
BMW of Carlsbad
Carlsbad, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Stay Away! !! SAS failure! If you value Service After Sales then go elsewhere, BMW of San Diego(purchased my x5) or even BMW El Cajon. I purchased a 430i !! SAS failure! If you value Service After Sales then go elsewhere, BMW of San Diego(purchased my x5) or even BMW El Cajon. I purchased a 430i from this dealership January 25,2025 and to this day I still not received my license plates and registration. My wife purchased an x3 the same day and received her roughly 30 days later. My car is currently parked in my driveway since April 24,2025 when my temporary tags expired. I reached out to the dealership at the 60 day mark and that is when they admitted they made a mistake in registering it with the DMV. They promised me to expedite the process and send me another temp tag. 30 days later…same story… I spent another day given a runaround and was promised again this would be expedited and then was sent a letter from their DMV rep stating that I’m allowed to continue to drive my vehicle with expired tags.(thank you, now I have the burden to prove to law enforcement that my vehicle is legit). Here we are over 4 months after purchase and yet again they have no clue where my tags and registration is. This dealership truly wants your business then moves on to another sale instead of ensuring you are taken care of. I’ve owned multiple BMWs and dealt with many other dealerships, this is by far the worst service I’ve ever experience in the 11 years of ownerships. More
I wanted a purple X1, but none were available in inventory. That did not hinder this top-notch team. There was one in Washington state and then it was in Carlsbad! Every day I smile when I open inventory. That did not hinder this top-notch team. There was one in Washington state and then it was in Carlsbad! Every day I smile when I open the garage door. More
Service advisor Brian Chartier is the best! ! I can drop off my car for service and know that it’s going to get serviced correctly. Brian takes the time to explain everything thoroughly in regar ! I can drop off my car for service and know that it’s going to get serviced correctly. Brian takes the time to explain everything thoroughly in regards to what my car needs and what it will need in the near future. Great customer service. Thanks Brian. More
I have a Mercedes but I bought my car and a service contract from an Auto Nation dealer. Carlsbad BMW is an Auto Nation Dealer so this is where I take my car for service. I have found them to be frie contract from an Auto Nation dealer. Carlsbad BMW is an Auto Nation Dealer so this is where I take my car for service. I have found them to be friendly, efficient and responsive to my needs. I especially want to thank my service provider Jorge Perez. More
Excellent customer service. Easy to deal with, friendly and honest. Especially Greg in Financing and Taylor our salesman! We appreciate it! Easy to deal with, friendly and honest. Especially Greg in Financing and Taylor our salesman! We appreciate it! More
Please avoid this dealer at all costs. AutoNation owns them and unfortunately they are committed to scamming their customers. They have been sued and lost in court in the past. My situatio AutoNation owns them and unfortunately they are committed to scamming their customers. They have been sued and lost in court in the past. My situation- I had an agreement to pay x amount for a lease and BMW finance corp sent me an email a few days after I signed my lease with that payment info listed, as agreed to. However, when finance at this dealership location sent me a copy of my contract, they had charged me $113 more monthly due to aftermarket warranties that I had told them I did not want. I had a witness with me. Frederick (Fred), in the BMW Carlsbad finance dept at this dealership, added warranties that I specifically declined. When you try to get resolution at the dealership they will stall you because you only have limited time to cancel these warranties. If you go directly to warranties dept with Auto Nation, you can cancel but they will tell you that the refund will come off of the remaining principal owed and not off of the monthly amount, despite it being a lease that you may not purchase out after your lease term is up. The lady I spoke to said “They did you dirty” direct quote speaking about this BMW of Carlsbad dealership. She suggested I call customer relations. I have spent 2 weeks calling and emailing and they will either not respond or will tell you someone will get back to you but they never do. The Attorney general of CA has a consumer relations unit that you can submit info to online for further investigation. https://www.dca.ca.gov/consumers/complaints/consumer.shtml If you’ve been a victim of this dealership or of AutoNation, I suggest you contact the AG. Very unfortunate that a corporation would act like this and that people working for the corporation - Sales, Finance, Customer relations- would participate in this type of behavior. More