BMW of Carlsbad

Stay Away! !! SAS failure! If you value Service After Sales then go elsewhere, BMW of San Diego(purchased my x5) or even BMW El Cajon. I purchased a 430i !! SAS failure! If you value Service After Sales then go elsewhere, BMW of San Diego(purchased my x5) or even BMW El Cajon. I purchased a 430i from this dealership January 25,2025 and to this day I still not received my license plates and registration. My wife purchased an x3 the same day and received her roughly 30 days later. My car is currently parked in my driveway since April 24,2025 when my temporary tags expired. I reached out to the dealership at the 60 day mark and that is when they admitted they made a mistake in registering it with the DMV. They promised me to expedite the process and send me another temp tag. 30 days later…same story… I spent another day given a runaround and was promised again this would be expedited and then was sent a letter from their DMV rep stating that I’m allowed to continue to drive my vehicle with expired tags.(thank you, now I have the burden to prove to law enforcement that my vehicle is legit). Here we are over 4 months after purchase and yet again they have no clue where my tags and registration is. This dealership truly wants your business then moves on to another sale instead of ensuring you are taken care of. I’ve owned multiple BMWs and dealt with many other dealerships, this is by far the worst service I’ve ever experience in the 11 years of ownerships. More

quick and easy reservation process. service process was smooth and convenient. Omar provided great service and good explanations service process was smooth and convenient. Omar provided great service and good explanations More

I wanted a purple X1, but none were available in inventory. That did not hinder this top-notch team. There was one in Washington state and then it was in Carlsbad! Every day I smile when I open inventory. That did not hinder this top-notch team. There was one in Washington state and then it was in Carlsbad! Every day I smile when I open the garage door. More

Please avoid this dealer at all costs. AutoNation owns them and unfortunately they are committed to scamming their customers. They have been sued and lost in court in the past. My situatio AutoNation owns them and unfortunately they are committed to scamming their customers. They have been sued and lost in court in the past. My situation- I had an agreement to pay x amount for a lease and BMW finance corp sent me an email a few days after I signed my lease with that payment info listed, as agreed to. However, when finance at this dealership location sent me a copy of my contract, they had charged me $113 more monthly due to aftermarket warranties that I had told them I did not want. I had a witness with me. Frederick (Fred), in the BMW Carlsbad finance dept at this dealership, added warranties that I specifically declined. When you try to get resolution at the dealership they will stall you because you only have limited time to cancel these warranties. If you go directly to warranties dept with Auto Nation, you can cancel but they will tell you that the refund will come off of the remaining principal owed and not off of the monthly amount, despite it being a lease that you may not purchase out after your lease term is up. The lady I spoke to said “They did you dirty” direct quote speaking about this BMW of Carlsbad dealership. She suggested I call customer relations. I have spent 2 weeks calling and emailing and they will either not respond or will tell you someone will get back to you but they never do. The Attorney general of CA has a consumer relations unit that you can submit info to online for further investigation. https://www.dca.ca.gov/consumers/complaints/consumer.shtml If you’ve been a victim of this dealership or of AutoNation, I suggest you contact the AG. Very unfortunate that a corporation would act like this and that people working for the corporation - Sales, Finance, Customer relations- would participate in this type of behavior. More