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BMW of Charlottesville

5.0

59 Lifetime Reviews

1295 Richmond Rd, Charlottesville, Virginia 22911
Call (434) 270-8664

Latest Reviews

December 23, 2015

"Great Service and Care from Dealership"

- Bruce L

If it were not for the exceptional communication and care I received from Adam Mobley, I probably would not be buying another BMW. Adam along with Mike Evans (general manager) went above and beyond communicating and assuring that I felt assured all was being done to address the problem. My X3 was in for issues from Nov. 24th to Dec. 18th. The support given to the service department by the engineering department was poor but Adam kept pushing until a fix was found. Thank you Adam. I was given a great loaner to use for the 3 plus weeks. If I were to rate the engineering support group it would be 1 star and I doubt I would buy another BMW. BMW USA should thank Adam and Mike for their great customer focus.

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Employees Worked With

Adam Mobley, Dave Evans

December 16, 2015

"Outstanding experience!"

- Woolio

As a small business owner, I know how critical customer service is to a guest's experience. My time at BMW of Charlottesville could not have been better. They were so knowledgable and helpful, and really bent over backwards to make my new 2016 x1 purchase an experience to remember. Special thanks to sales rep Gary, sales manager Greg and GM Mike for highlighting our holiday season. We are BMW people for life and the hard work of these dedicated professionals did nothing but strengthen that connection. Bravo!

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Employees Worked With

Gary, Greg, Mike

May 30, 2015

"Best Service by Far"

- Jim

We have been dealing with BMW of Charlottesville for many years and have found them to be excellent in all respects. The Service Department is particularly outstanding -- almost never a problem to get an appointment when we need one, the work is done when it is promised to be, and the results are never disappointing. It is a pleasure to work with these people!

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Employees Worked With

Adam - Tanya

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Television
  • Vending Machines
BMW of Charlottesville, Charlottesville, VA, 22911