"Great Service and Care from Dealership"
- Bruce L
If it were not for the exceptional communication and care I received from Adam Mobley, I probably would not be buying another BMW. Adam along with Mike Evans (general manager) went above and beyond communicating and assuring that I felt assured all was being done to address the problem. My X3 was in for issues from Nov. 24th to Dec. 18th. The support given to the service department by the engineering department was poor but Adam kept pushing until a fix was found. Thank you Adam. I was given a great loaner to use for the 3 plus weeks. If I were to rate the engineering support group it would be 1 star and I doubt I would buy another BMW. BMW USA should thank Adam and Mike for their great customer focus.
As a small business owner, I know how critical customer service is to a guest's experience. My time at BMW of Charlottesville could not have been better. They were so knowledgable and helpful, and really bent over backwards to make my new 2016 x1 purchase an experience to remember. Special thanks to sales rep Gary, sales manager Greg and GM Mike for highlighting our holiday season. We are BMW people for life and the hard work of these dedicated professionals did nothing but strengthen that connection. Bravo!
"Best Service by Far"
We have been dealing with BMW of Charlottesville for many years and have found them to be excellent in all respects. The Service Department is particularly outstanding -- almost never a problem to get an appointment when we need one, the work is done when it is promised to be, and the results are never disappointing. It is a pleasure to work with these people!