BMW of Cincinnati North

Tim the service manager and Cheyenne did an excellent job when I had my car in for service. Definitely recommend the service department and the dealership. when I had my car in for service. Definitely recommend the service department and the dealership. More

Kaitlin is the best service manager. She is knowledgeable and helpful. I highly recommend her at BMW of Cincinnati North! She is knowledgeable and helpful. I highly recommend her at BMW of Cincinnati North! More

I can always count on the staff to do the correct thing in my behalf They listen my desired outcome in my behalf They listen my desired outcome More

Very knowledgeable staff in every department. Prompt. Friendly. Courtesy. Knows what good customer service is and does it well. . Prompt. Friendly. Courtesy. Knows what good customer service is and does it well. . More

It was a great experience. I enjoyed the time I had with the sales people and all the hard work they did for me. I enjoyed the time I had with the sales people and all the hard work they did for me. More

No timely updates. Had to follow up multiple times and made several calls for update. Didn’t get any callback. Got update late in the evening that car will not be deliv Had to follow up multiple times and made several calls for update. Didn’t get any callback. Got update late in the evening that car will not be delivered on that day, which was not expected. Don’t leave customers guessing what’s going on? More

We bought a car in 2011 and had difficulty with breach of promise from the sales person. Just bought another car and disliked communication by same salesman and his friendly but disarming manager. Overall, promise from the sales person. Just bought another car and disliked communication by same salesman and his friendly but disarming manager. Overall, the service provided for our car, and the service managers, has been great. More

Caleb was very pleasant to work with. I felt very confident in his knowledge and expertise enjoyed working. Also enjoyed working with the finance lady. I felt very confident in his knowledge and expertise enjoyed working. Also enjoyed working with the finance lady. More

BMW of Cincinnati North has always given me great service. Their service advisors along with the technicians are top notch. service. Their service advisors along with the technicians are top notch. More

I live in Kentucky and drive to BMW of Cincinnati North because I am always treated like a person. I pass right by another BMW dealership on the way. I recently purchased my 4th BMW from BMW of Cincinnat because I am always treated like a person. I pass right by another BMW dealership on the way. I recently purchased my 4th BMW from BMW of Cincinnati North and my second brand new one. When I bought my previous BMW 5 years ago, Brad Schultz remembered me from 11 years before when I worked with a previous salesman on my first two certified used BMW's. He remembered me even from my first BMW Which I bought in 2007. I was super impressed that he took time to remember me and who I worked with all those years ago. This time around, of course I went to Brad. He was patient with me until I found one that I loved. I actually bought almost the same exact car, including color, trading in my 2019 for a 2025. Brad had everything finished for me and ready for me when I got to the dealership to limit my time at the dealership. He gave me a fair price for my trade in. I have always loathed buying cars and sitting all day at the dealership. Brad and Crystal took that out of the equation. I got there a little early. Brad made sure my new car was perfect and ready in the showroom with a big red bow on it. They treated me like family. I had a scheduled time with Crystal Harrison in Finance who was fabulous. There wasn't a mystery or smoke and mirrors. She was very transparent and honest and really helped me get what I wanted and needed at the best price. Besides some chat about kids and living in Kentucky, I was in and out very fast and on the road in my new car. My whole experience was super easy and I am in love with my 2025 530i that is fully loaded and gorgeous! Thank you Brad and Crystal and the whole team that supported me! I also experienced excellent service with the service department. I had previously scheduled my 2019 for maintenance. Clay arranged for me to have valet service and a loaner brought to me. They provided me with a video of my car. It just so happened I was already working on a deal for the new BMW. It worked out great. I arrived yesterday in the loaner vehicle, completed my transaction and said my last good byes to my old car, "Stella Blue." I have been a loyal customer of BMW North of Cincinnati (Jake Sweeney) for 17 years. I plan to continue to be a loyal customer. Shannon Culp, Bellevue, Kentucky More