BMW of Crystal Lake

The staff was prepared and friendly. Jordan was my sales associate and he was very knowledgeable and quick to get me on the road for my test drive. He was very helpful and professional throughout the whole associate and he was very knowledgeable and quick to get me on the road for my test drive. He was very helpful and professional throughout the whole process. I will definitely buy from him and BMW of Crystal Lake for my next BMW. Overall and wonderful experience. More

Not 100% sure I would totally recommend. The people are very nice but spending several hours buying a new car and have to go back the next morning because the tires and oil light are on that is not too pro very nice but spending several hours buying a new car and have to go back the next morning because the tires and oil light are on that is not too professional. More

Clean and friendly dealership, worked with me on my trade in and various financial options. I would recommend anyone looking for a BMW to look here for one. in and various financial options. I would recommend anyone looking for a BMW to look here for one. More

I love this dealership, they do great things for my family. I once leased a car from there, but not for a very long time. One star is because for the last 15 years I get called every time they get serv family. I once leased a car from there, but not for a very long time. One star is because for the last 15 years I get called every time they get service, lease a new vehicle, or want a survey filled out. I have reached out to each location and requested they remove my number from their system, but yet here I am filling out this form in hopes that they figure out how to fix the issue. Here’s to hoping. More

Michelle is a very kind, genuine and trustworthy salesperson. I would also describe her as being courteous and friendly. There was no high pressure sales push. She listened to what I wanted. I p salesperson. I would also describe her as being courteous and friendly. There was no high pressure sales push. She listened to what I wanted. I placed my order for my new car and a month later it was delivered. The process was so easy. I highly recommend Michelle, she and the rest of the team, Heather and Bill truly deserves your business. More

Could not be happier with my recent X5 purchase. Heather, Leah and Ralph were exceptional throughout the professional buying process. I highly recommend BMW of Crystal Lake... Heather, Leah and Ralph were exceptional throughout the professional buying process. I highly recommend BMW of Crystal Lake... More

We had a great experience buying our new BMW at Crystal lake BMW. Everyone was helpful and there was no pressure in the process. We highly recommend this dealer. This was our second purchase from them an lake BMW. Everyone was helpful and there was no pressure in the process. We highly recommend this dealer. This was our second purchase from them and both times were very good. More

Small boutique dealership that really took care of me. No hard sales. Ethan was awesome. Car was ready when I said I would pick it up. Papers were ready to sign when I showed up. No hard sales. Ethan was awesome. Car was ready when I said I would pick it up. Papers were ready to sign when I showed up. More

We had an overall good experience and James was helpful and knowledgeable. But, it was hard to enjoy the lovely red bow and poster with our names on it, after enduring a “timeshare like “ presentation fr and knowledgeable. But, it was hard to enjoy the lovely red bow and poster with our names on it, after enduring a “timeshare like “ presentation from Denise. She actually loved us until we declined her offer, at which time she ceased to be helpful and became rude. thanks to James and Heather for saving the day. Eager to receive our floor mats. More

They were very friendly and efficient. Our salesman was knowledgeable about the car we purchased and great at explaining everything about it. We didn’t have to wait long for the paperwork to be finished a knowledgeable about the car we purchased and great at explaining everything about it. We didn’t have to wait long for the paperwork to be finished and the deal to be done. More